All necessary contact information at a glance. We are always there to help you. If you have any questions regarding your case or process status, you can reach our customer service between 09:00 and 16:00 in multiple ways

Chat Service


Contact us directly via chat and get an immediate answer to your question(s). Probably the fastest and easiest way to resolve your request.

Phone Service


May be the most old-fashioned, but it certainly is the most effective solution to receive any answers to your questions. Feel free to call us directly and one of our Passenger Right experts will be happy to help you.



Outside of our opening from Monday to Friday (9:00 - 16:00) the best way to reach us is by sending us an email. We will respond within 24 hours.


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