Chat service

Contact us directly via chat on our website and get an immediate answer to your question(s). The fastest and easiest way to resolve your request.

Phone service

Probably the most old-fashioned, but certainly the most effective solution if you have questions around the topic of flight delay, cancellation, or denied boarding. Feel free to call us directly and one of our travel law experts will be happy to help you.


Outside our opening hours (Monday to Friday, 09:00 - 16:00) you can send us an email. Our colleagues from Customer Service will get in touch with you as soon as possible.


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Schauenburgerstr. 61, 20095 Hamburg, Germany

Belehradska 54, 12000 Prague, Czech Republic

Hamburg, Germany

Schauenburgerstr. 61

Prague, Czech Republic

Belehradska 54

Get up to 600 €* in compensation