French Bee – refund and compensation for cancelled flights

French Bee check-in

French Bee's check-in methods enable you to check in online, by using your mobile device, at a self-check-in machine or at the airline check-in counter in the airport.
In case you are travelling with pets, or if there are specific services onboard the plane which you demand, you have to check in at the airline check-in counter in the airport you are departing from.

French Bee online check-in

Online check-in is possible from 48 hours ahead of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (ensure mobile check-in is possible at the airport). To check in online for a French Bee flight, go here.

Mobile check-in French Bee

You are able to easily check in and download the mobile boarding pass to your mobile phone wherever you happen to be. Ensure mobile check-in is possible in the airport of departure.

A paper boarding pass can be obtained at a check-in machine (if located in the departure airport) or at the airline check-in counter, in case something malfunctions with your mobile boarding pass. If you are having difficulties with your phone, or have accidentally deleted your boarding pass, the above also applies.

French Bee check-in machine

These are the machines which enable you to check in yourself at the airport. Remember to make sure that check-in machines are available in the departure airport ahead of your journey. With almost all check-in machines, you can check in using your passport, or by filling in your last name and the flight booking reference (found in your booking confirmation).

French Bee check-in time: Deadlines

To keep flights according to schedule, check-in deadlines are a necessity. Check you have your boarding pass and have checked in any baggage prior to the deadline, whether you checked in on your mobile device, at the check-in counter, or at a check-in machine.

For more detailed information respecting check-in deadlines for French Bee, please follow the link.

French Bee baggage allowance

You can view additional information about French Bee's baggage policy here.

French Bee carry-on baggage

The class of your flight ticket influences the amount of carry-on baggage items you are permitted on a French Bee flight. Carry-on baggage must meet airline regulations.

When the carry-on baggage does not fall within regulations, it is required to be checked in at a French Bee counter or a self-service bag drop kiosk, where available. Please note that you may be need to pay charges if it happens that you have to check this baggage.

Further detailed information relating to allowance for carry-on baggage is here.

Dimensions for carry-on baggage – max. 55 x 40 x 20 cm
Dimensions applied to foldable garment bags – max. 40 x 30 x 15 cm

Economy & Premium Economy Class – 1 item of carry-on baggage up to 12 kg

French Bee checked baggage

The ticket fare and travel class determine your free baggage allowance.

Checked-in baggage dimensions – max. 157 cm (width + height + depth)

French Bee luggage allowance: Checked-in baggage

Economy Class BASIC – no checked baggage
Economy Class SMART - 1 baggage item, up to 23 kg
Premium Economy Class – 2 baggage items, each up to 23 kg

French Bee luggage policy: Excess luggage

There are a number of things to consider when it comes to excess and special baggage.
You can find more information here.

Baggage considered to be excess

Economy & Premium Economy – over 23 kg and/or above 157 cm (width + height + depth) – max. weight of 32kg, max. dimensions of 250 cm

French Bee baggage allowance: Sports equipment

It is a good idea to make a reservation for sports baggage in advance (no less than 48 hours before departure), as the aircraft usually has limited allocated space for such items.

Follow the link for sports equipment rules respecting size and weight, in addition to flat fees.

French Bee baggage problems

There are a number of factors why baggage can be damaged or fails to get to the destination airport. Technical difficulties in the baggage handling area, poor weather conditions, or the baggage tag coming loose, can all result in concerns with your baggage.
For information on compensation claims for baggage, or finding baggage, click here.

Baggage delayed / damaged on a French Bee flight

You must report damaged or delayed baggage straight away, either to the French Bee baggage tracing counter or the French Bee service desk. Each flight document should be kept, especially your baggage claim tag and boarding pass.

A reference number of your claim, as well as written confirmation, is always required. You must maintain this until baggage receipt, or your claim is resolved.

There is also the opportunity to pursue a claim for baggage issues by using MYFLYRIGHT, more information on this can be found here.

French Bee airline travel classes

The level of accommodation on an aircraft is defined by the travel class. The number of classes available to the passenger is dependent on the airline. French Bee offers 2 travel classes – Economy and Premium Economy. You can read more information respecting French Bee travel classes here.

French Bee Economy Class

This is the basic travel class available. French Bee provides Economy Class for every flight.

Seats – 32-inch seat pitch
On-board meal – can be pre-ordered online

French Bee Premium Class

Premium Class is a step above Economy and provides additional services within a more pleasant environment ahead of and throughout the flight. To discover more information respecting travelling with French Bee Premium Class, follow the link.

Passenger benefits

Seats – comfortable leather seats with extra leg room
Baggage – 1 checked-in baggage item is included in the Premium fare

French Bee airline lounge

When flying with French Bee, you have access to their Airport Lounge.

Flying with infants & children on French Bee

Children who are aged two (2) and above need separate seats.

Regulations vary according to country regarding minors (under-age children) travelling alone, or who are accompanied by an adult.

Always check which travel documents are requisite for your flight prior to your journey, to ensure entering and exiting is not denied in a certain country.

More information about flying with children with French Bee can be found by the link.

Flying with pets on French Bee flights

Travelling with pets with French Bee is allowed. Requires notifying the airline when booking.

In the event that the weight, size, plus country and other airline restrictions are met, you are permitted to travel with your pet with an additional fee either as extra carry-on baggage or it can be transported within the cargo hold of the airplane.

Follow the link for more detailed information about French Bee's regulations about flying with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.