Turkish Airlines – refund and cancellation policy

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Get up to 600 €* in compensation and your ticket refunded

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Turkish Airlines – flight delay and flight cancellation

21/65

ON-TIME AIRLINE RANKING

25664 flights tracked

15 flights delayed by >3 hours

141 flights cancelled

Turkish Airlines is a member of Star Alliance. The airline’s hub is Istanbul Airport and the secondary hubs are Istanbul Sabiha Gökçen International Airport and Ankara Esenboğa International Airport. Turkish Airlines’ subsidiary airlines include AnadoluJet, Turkish Cargo, Turkish Technic and others. 351 fleets are owned by the airline and it flies to 315 destinations.

Address:

Ataturk Airport Yesilkoy, 34149, Istanbul, Turkey

www.turkishairlines.com/en-gb/index.html

Flight irregularity

Flight # From To Expected Arrival Actual Arrival
PK5754 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 17.03.2024 00:05:00
ACTUAL Cancelled
Cancelled
TK1754 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 17.03.2024 00:05:00
ACTUAL Cancelled
Cancelled
6E4283 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 16.03.2024 17:55:00
ACTUAL Cancelled
Cancelled
SK3413 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 17.03.2024 00:05:00
ACTUAL Cancelled
Cancelled
TG9035 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 17.03.2024 00:05:00
ACTUAL Cancelled
Cancelled
TK1752 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 16.03.2024 17:55:00
ACTUAL Cancelled
Cancelled
SK3411 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 16.03.2024 17:55:00
ACTUAL Cancelled
Cancelled
FI7017 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 17.03.2024 00:05:00
ACTUAL Cancelled
Cancelled
6E4284 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 17.03.2024 00:05:00
ACTUAL Cancelled
Cancelled
TG9033 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 16.03.2024 17:55:00
ACTUAL Cancelled
Cancelled
PK5752 Oslo Gardermoen Airport
Landing Istanbul Airport
EXPECTED 16.03.2024 17:55:00
ACTUAL Cancelled
Cancelled
MH4304 Helmut Schmidt Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 11:45:00
ACTUAL Cancelled
Cancelled
AY3312 Antalya Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 06:10:00
ACTUAL Cancelled
Cancelled
GF6068 Berlin Brandenburg Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 11:45:00
ACTUAL Cancelled
Cancelled
TK2429 Antalya Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 06:10:00
ACTUAL Cancelled
Cancelled
TK7534 Istanbul Sabiha Gökcen International Airport
Landing Antalya Airport
EXPECTED 14.03.2024 01:35:00
ACTUAL Cancelled
Cancelled
TG9085 Berlin Brandenburg Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 11:45:00
ACTUAL Cancelled
Cancelled
TP8813 Antalya Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 06:10:00
ACTUAL Cancelled
Cancelled
MH4324 Stuttgart Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 23:50:00
ACTUAL Cancelled
Cancelled
TG9075 Helmut Schmidt Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 11:45:00
ACTUAL Cancelled
Cancelled
MH4326 Berlin Brandenburg Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 23:55:00
ACTUAL Cancelled
Cancelled
TK2419 Antalya Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 10:45:00
ACTUAL Cancelled
Cancelled
LO4624 Antalya Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 06:10:00
ACTUAL Cancelled
Cancelled
MH4350 Berlin Brandenburg Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 11:45:00
ACTUAL Cancelled
Cancelled
MH4322 Stuttgart Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 15:55:00
ACTUAL Cancelled
Cancelled
MH4320 Helmut Schmidt Airport
Landing Istanbul Airport
EXPECTED 14.03.2024 23:25:00
ACTUAL Cancelled
Cancelled
TK7519 Antalya Airport
Landing Istanbul Sabiha Gökcen International Airport
EXPECTED 13.03.2024 23:20:00
ACTUAL Cancelled
Cancelled
TK7027 Antalya Airport
Landing Ankara Esenboga International Airport
EXPECTED 13.03.2024 22:50:00
ACTUAL Cancelled
Cancelled
TK7878 Istanbul Sabiha Gökcen International Airport
Landing Zürich Airport
EXPECTED 12.03.2024 13:00:00
ACTUAL Cancelled
Cancelled
TK7879 Zürich Airport
Landing Istanbul Sabiha Gökcen International Airport
EXPECTED 12.03.2024 19:05:00
ACTUAL Cancelled
Cancelled
TK1005 Istanbul Airport
Landing Skopje Airport
EXPECTED 10.03.2024 19:55:00
ACTUAL Cancelled
Cancelled
TK1026 Sarajevo International Airport
Landing Istanbul Airport
EXPECTED 11.03.2024 00:10:00
ACTUAL Cancelled
Cancelled
TK1006 Skopje Airport
Landing Istanbul Airport
EXPECTED 11.03.2024 00:15:00
ACTUAL Cancelled
Cancelled
TK7820 Istanbul Sabiha Gökcen International Airport
Landing London Stansted Airport
EXPECTED 09.03.2024 15:20:00
ACTUAL 09.03.2024 22:16:00
Delayed
TK7731 Düsseldorf International Airport
Landing Istanbul Sabiha Gökcen International Airport
EXPECTED 07.03.2024 21:50:00
ACTUAL Cancelled
Cancelled
TK7730 Istanbul Sabiha Gökcen International Airport
Landing Düsseldorf International Airport
EXPECTED 07.03.2024 15:30:00
ACTUAL Cancelled
Cancelled
TG9075 Helmut Schmidt Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 11:45:00
ACTUAL Cancelled
Cancelled
6E4320 Edinburgh Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 23:45:00
ACTUAL Cancelled
Cancelled
UA6903 Frankfurt am Main Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 17:05:00
ACTUAL Cancelled
Cancelled
UA6904 Frankfurt am Main Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 19:50:00
ACTUAL Cancelled
Cancelled
PK5346 Edinburgh Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 23:45:00
ACTUAL Cancelled
Cancelled
UA6906 Frankfurt am Main Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 12:25:00
ACTUAL Cancelled
Cancelled
UA6905 Frankfurt am Main Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 23:15:00
ACTUAL Cancelled
Cancelled
TK7878 Istanbul Sabiha Gökcen International Airport
Landing Zürich Airport
EXPECTED 07.03.2024 13:10:00
ACTUAL 07.03.2024 16:18:00
Delayed
TK1346 Edinburgh Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 23:45:00
ACTUAL Cancelled
Cancelled
MH4304 Helmut Schmidt Airport
Landing Istanbul Airport
EXPECTED 07.03.2024 11:45:00
ACTUAL Cancelled
Cancelled
JU8092 Antalya Airport
Landing Istanbul Airport
EXPECTED 05.03.2024 19:30:00
ACTUAL Cancelled
Cancelled
AT9428 Izmir Adnan Menderes Airport
Landing Istanbul Airport
EXPECTED 05.03.2024 12:20:00
ACTUAL Cancelled
Cancelled
JU8029 Izmir Adnan Menderes Airport
Landing Istanbul Airport
EXPECTED 05.03.2024 12:20:00
ACTUAL Cancelled
Cancelled
TK2317 Izmir Adnan Menderes Airport
Landing Istanbul Airport
EXPECTED 05.03.2024 12:20:00
ACTUAL Cancelled
Cancelled
TK7523 Antalya Airport
Landing Istanbul Sabiha Gökcen International Airport
EXPECTED 02.03.2024 16:45:00
ACTUAL Cancelled
Cancelled
TK7678 Istanbul Sabiha Gökcen International Airport
Landing Kuwait International
EXPECTED 02.03.2024 01:55:00
ACTUAL 02.03.2024 12:10:00
Delayed
TK6333 Mohamed V
Landing Zürich Airport
EXPECTED 01.03.2024 07:20:00
ACTUAL 01.03.2024 20:00:00
Delayed
TK7751 Stuttgart Airport
Landing Istanbul Sabiha Gökcen International Airport
EXPECTED 29.02.2024 17:55:00
ACTUAL Cancelled
Cancelled
TK7750 Istanbul Sabiha Gökcen International Airport
Landing Stuttgart Airport
EXPECTED 29.02.2024 12:10:00
ACTUAL Cancelled
Cancelled
TK7534 Istanbul Sabiha Gökcen International Airport
Landing Antalya Airport
EXPECTED 29.02.2024 01:35:00
ACTUAL Cancelled
Cancelled
TK4336 Istanbul Sabiha Gökcen International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 28.02.2024 11:40:00
ACTUAL Cancelled
Cancelled
TK16 Aeropuerto Internacional Ministro Pistarini
Landing Guarulhos International Airport
EXPECTED 29.02.2024 02:20:00
ACTUAL Cancelled
Cancelled
TK15 Guarulhos International Airport
Landing Aeropuerto Internacional Ministro Pistarini
EXPECTED 28.02.2024 22:25:00
ACTUAL Cancelled
Cancelled
TK1028 Sofia Airport
Landing Istanbul Airport
EXPECTED 28.02.2024 12:20:00
ACTUAL Cancelled
Cancelled
AY3326 Sofia Airport
Landing Istanbul Airport
EXPECTED 28.02.2024 12:20:00
ACTUAL Cancelled
Cancelled
SQ6228 Sofia Airport
Landing Istanbul Airport
EXPECTED 28.02.2024 12:20:00
ACTUAL Cancelled
Cancelled
TK4337 Belgrade Nikola Tesla Airport
Landing Istanbul Sabiha Gökcen International Airport
EXPECTED 28.02.2024 16:30:00
ACTUAL Cancelled
Cancelled
MS9668 Sofia Airport
Landing Istanbul Airport
EXPECTED 28.02.2024 12:20:00
ACTUAL Cancelled
Cancelled
RJ3710 Sofia Airport
Landing Istanbul Airport
EXPECTED 28.02.2024 12:20:00
ACTUAL Cancelled
Cancelled
TK7680 Istanbul Sabiha Gökcen International Airport
Landing Kuwait International
EXPECTED 27.02.2024 03:45:00
ACTUAL Cancelled
Cancelled
TK44 Istanbul Airport
Landing Cape Town International
EXPECTED 24.02.2024 12:20:00
ACTUAL 24.02.2024 18:52:00
Delayed
TK64 Istanbul Airport
Landing Bangkok International Airport
EXPECTED 24.02.2024 10:10:00
ACTUAL 24.02.2024 13:20:00
Delayed
TK161 Sir Seewoosagur Ramgoolam International Airport
Landing Istanbul Airport
EXPECTED 23.02.2024 06:00:00
ACTUAL Cancelled
Cancelled
TK1976 Dublin International Airport
Landing Istanbul Airport
EXPECTED 21.02.2024 18:25:00
ACTUAL Cancelled
Cancelled
6E4048 Dublin International Airport
Landing Istanbul Airport
EXPECTED 21.02.2024 18:25:00
ACTUAL Cancelled
Cancelled
TK7874 Istanbul Sabiha Gökcen International Airport
Landing Copenhagen Kastrup International Airport
EXPECTED 19.02.2024 13:45:00
ACTUAL 19.02.2024 17:22:00
Delayed
TK7751 Stuttgart Airport
Landing Istanbul Sabiha Gökcen International Airport
EXPECTED 18.02.2024 17:55:00
ACTUAL Cancelled
Cancelled
TK386 Atatürk Airport
Landing Tbilisi International Airport
EXPECTED 17.02.2024 04:05:00
ACTUAL Cancelled
Cancelled



Miles & Smiles is Turkish Airlines' frequent flyer programme. To sign up for the programme, follow the steps here. Go here for Turkish Airlines Service Centre contact details.

Turkish Airlines check-in

Turkish Airlines' check-in options make it possible for you to check in online, by using your mobile phone or tablet, at a self-check-in machine or at the airline check-in counter in the airport.

Be sure to check in at the airline counter at the airport you are departing from in case of travelling with pets or if you require special on-board services.

Discover more details about Turkish Airlines check-in methods here.

Turkish Airlines online check-in

Passengers can check in online from 24 hours before the scheduled departure, choose a seat and print out their boarding pass or have it sent to their mobile phone (first ensure mobile check-in is possible in the airport of departure).

Online check-in for Turkish Airlines is provided here.

Turkish Airlines mobile check-in

You can conveniently check in and download the mobile boarding pass to your mobile device wherever you happen to be. From 24 hours prior to departure, you can check in, reserve your seat, and get your boarding pass with your mobile phone. Mobile check-in is not available in all airports, so it is important to check this when planning your trip.

In case you have an issue with your mobile boarding pass, you can visit the airline check-in counter or a check-in machine (where available) for a regular paper one. This additionally applies if you experience any problems with your phone, or if you delete your boarding pass by accident.

Turkish Airlines self-check-in machines

These are the screens you can use to check in at the airport. Not all airports have self-check-in machines, so check that the airport you are departing from does prior to your journey. Most check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

THY check-in deadlines

The point of check-in deadlines is to ensure flights leave according to schedule. No matter how you opt to check in, make sure you have your boarding pass and that all necessary baggage is checked prior to the deadline.

To read about Turkish Airlines check-in deadlines, please follow the link.

Turkish Airlines baggage allowance

Read additional details about Turkish Airlines' baggage policy here.

Turkish Airlines hand luggage / carry-on baggage

The class of your flight ticket affects the amount of carry-on baggage items you are allowed on a Turkish Airlines flight. Carry-on baggage is required to adhere to airline regulations.

It is necessary to check your carry-on baggage at a Turkish Airlines desk or, if available at the departure airport, by using a self-service bag drop service, when it falls outside the airline's regulations. It is important to note that you could be required to pay charges if you have to check this baggage.

Additional detailed information relating to allowance for carry-on baggage is here.

Dimensions applied to carry-on baggage – max. 55 x 40 x 23 cm

Turkish Airlines checked baggage

The cost and travel class of your ticket establish the amount of baggage you may check in at no cost. For Turkish Airlines, this varies depending on your destination. More information can be found here.

Regulations for checked-in baggage dimensions – max. 158 cm (width + height + depth)

Turkish Airlines excess baggage policy

There are a few points to consider concerning excess and special baggage. Here you can find more information about this and flat fees.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Turkish Airlines luggage policy: Sports equipment

If you are taking sports equipment, prepare for your journey with all the information you need here. You should make a reservation for sports baggage early, as the aircraft usually has limited allocated space for such items.

More information with respect to sports baggage and equipment regulations can be found here.

Turkish Airlines baggage issues

Baggage getting damaged or not arriving at the destination could be a consequence of several variables. A detached baggage tag, poor weather, or technical issues in the baggage handling area can lead to baggage troubles.

For information on claiming for baggage compensation, or baggage tracing, go here.

Turkish Airlines tracking baggage / damaged bags

A statement should be made right away to the Turkish Airlines baggage tracing desk or service counter if your baggage is damaged or has not arrived at the airport of arrival. Keep all documents relevant to your flight, above all your boarding pass and baggage claim tag.

Your claim reference number, as well as written confirmation, is always necessary. Till baggage receipt, or resolution of your claim, you need to keep these documents.

A different option to claim for problems with baggage is to make the claim using the services of MYFLYRIGHT, more detailed information can be found here.

Turkish Airlines booking classes

The travel class indicates the calibre of service and accommodation on a plane. The choice of classes available differs by airline. Turkish Airlines provides 2 travel classes – Economy and Business Class. Cabin classes are then also separated into invisible booking classes, which offer differing services.

To read more in relation to Turkish Airlines travel classes follow the link.

Turkish Airlines Economy Class

The most affordable travel class available with the airline. Passengers can fly Economy Class on all Turkish Airlines flights.

Seats – 31-34-inch seat pitch
On-board entertainment – films, music, games, and Skylife magazine
On-board meal – meals and snacks from Turkish and international cuisines

Turkish Airlines Business Class

A more relaxed journey can be enjoyed by passengers travelling in this class. Business Class differs from Economy due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

Turkish Airlines Business Class: Short & mid-haul

Passenger benefits

Priority check-in – check in at special counters
Additional baggage – greater baggage allowance up to 30 kg of combined baggage items (for international flights)
Lounges – access to Business Class lounges
Priority boarding – boarding the plane first
Seats – comfortable seats with in-chair massage
On-board meal – award-winning dishes by top chefs

You can find further details with respect to Turkish Airlines Business Class on short and medium-haul routes via the link.

Turkish Airlines Business Class: Long-haul

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – greater baggage allowance up to 30 kg of combined baggage items (for international flights)
Lounges – access to Business class lounges
Priority boarding – boarding the plane first
Seats – fully-flat seats with massage feature
On-board meal – award-winning dishes by top chefs
On-board entertainment – passengers may choose from films, music, games, and Skylife magazine with Turkish Airlines' inflight entertainment

Go here for more detailed information in relation to flying long-haul flights with Turkish Airlines Business Class.

Turkish Airlines airport lounge access

There are three types of lounges available with Turkish Airlines – Domestic, Business, and Miles&Smiles.

Flying with a baby or child on Turkish Airlines

Children who are aged two (2) and above must have individual seats.

Depending on the country, certain regulations may need to be abided by for minors (under-age children) who are landing in or departing from the country, if they are travelling alone, or with an adult, no matter if that adult is the child's parent or not.

You must be aware of all necessary documents ahead of flying, otherwise you may be refused entry or exit in a country.

Children’s menu – can be pre-ordered when booking or at least 24 hours before departure.

Additional information on travelling with children on Turkish Airlines can be found by the link.

Travelling with pets on Turkish Airlines flights

Travelling with pets with Turkish Airlines is allowed.

The weight and scale of your pet and regulations for countries and other airlines ascertain whether you are permitted to fly with them – if the animal complies with regulations, it is permitted to be flown with an additional fee as carry-on baggage, or in the airplane's cargo hold area.

Follow the link for more detailed information regarding Turkish Airlines' regulations about flying with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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delayed

Flight delay

In case of a 3 hours flight delay at arrival

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cancelled

Flight cancellation

In case of a cancelled flight 14 days before departure

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boarding

Denied boarding

In case of overbooking / denied boarding

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lost

Delayed / Lost luggage

In case of arriving without the luggage

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gate-closed

Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation