Know your air passenger rights: The quiz

Feb 28 2025 MFR travel team

Hello and welcome to our quiz!

Flying is convenient, fast and gets you to the place you want to be. But with that, also comes delay, cancellation and lost luggage. Those can be very frustrating and disrupt your travel plans. This is why the Regulation EC 261/2004 exists, to protect your rights as an air traveller. And for luggage problems, the Montreal Convention protect your rights. These rules are in place so you can get compensation, assistance, or refunds when things go wrong.

The thing is that not many people are aware of their actual rights in Europe and don’t know how to file their claim, or if they even have a leg to stand on for that matter. This is why it’s very important for you to understand the rules and get rid of any unnecessary hassle in case you experience flight disruptions.

No matter first time flyer, or a frequent one, your rights are very important. To help you stay prepared, we created this little quiz for you! Remember, knowing the rules can save you on your next flight!

Now, before we begin, don’t stress if you give a wrong answer, this is normal, and you can learn from your mistakes. Are you ready? Let’s get started!

Quiz questions:

Section 1: Flight delays and cancellations

1. What compensation are you entitled to for a flight delayed by more than three hours?

A) None

B) 100 €

C) 250 € to 600 €, depending on flight distance

D) Free food and drinks only

2. If your flight is cancelled, what are your rights under EU law?

A) Reimbursement or re-routing

B) Compensation (if informed less than 14 days in advance)

C) Assistance (meals, accommodation if necessary)

D) All of the above

3. True or False: Compensation for delays is only provided if the airline is responsible for the disruption.
A) True
B) False

Section 2: Baggage issues

4. What is the maximum compensation for lost, delayed, or damaged luggage under the Montreal Convention?

A) 500 €

B) 1,131 Special Drawing Rights (approximately 1 500 €)

C) Unlimited

D) None

5. How long do you have to file a claim for lost or damaged luggage?

A) 24 hours

B) 7 days for damaged luggage, 21 days for delayed luggage

C) 30 days

D) One year

6. True or False: Airlines are required to provide real-time tracking for your luggage under EU regulations.

A) True
B) False

Section 3: Boarding denials

7. If you are denied boarding due to overbooking, what are your entitlements?

A) Immediate compensation and re-routing or reimbursement

B) Only a refund

C) An apology from the airline

D) A voucher for future flights

8. What compensation is provided for denied boarding under EU law?

A) None

B) 50 €

C) 250 € to 600 €, depending on flight distance

D) Free food and drinks

Section 4: Extraordinary circumstances

9. Which of the following is NOT considered an extraordinary circumstance exempting airlines from compensation?

A) Weather disruptions

B) Technical faults due to maintenance issues

C) Strikes by airport staff

D) Political instability

10. Airlines must still provide assistance (food, accommodation) even during extraordinary circumstances. True or false?
A) True
B) False

Answers:

1: C

If you answered C, then you are absolutely correct! If not, here’s the correct answer and an explanation:

If your flight is delayed by more than 3h, you can get compensation, unless the delay is because of bad weather, or other unusual reasons. The amount depends on how far you’re flying: €250 for short flights up to 1,500km, €400 for longer flights within Europe over 1,500 km and €600 for very long flights outside Europe.

2: D

Congratulations, you answer is right! If not, let us explain:

If your flight gets cancelled, you can get a ticket refund or even a new flight to your destination, free of charge. If the airline doesn’t tell you at least 14 days before, you may get extra money unless it’s because of something unusual. They also have to give you food, drinks and a place to stay, if needed.

3: True

Wow, you’re going strong! Another correct answer. You should be proud of yourself for that! But worry not if you didn’t answer right this time around. Let’s explain:

The airline doesn’t have to give you compensation for delays that are caused by circumstances beyond their control, such circumstances can be – air traffic control strikes, political instability, or natural disasters.

4: B

Well, well, well! You are doing so good in this quiz. Keep going! In case you didn’t answer correctly this time around, that’s fine. After all, you’re learning more! Now let’s explain the answer:

If your luggage is lost, delayed, or damaged, you can get money back under the Montreal Convention, but of course there’s a limit. The most you can get is roughly about €1,300, depending on the exchange rate. But also be careful, since you may not get compensation for your luggage problem, if it’s lost on the way back to your country of residence. This is a very important note you should remember!

5: B

Another correct answer? Be proud of yourself, you are aware of your rights so far! If not, learn as you go. You are doing it! Now, let’s explain further the answer:

You must report damaged luggage within 7 days and delayed luggage within 21 days. Reporting on time is important to get compensation!

6: False

Nice work, if you got this right! If not, keep it going, you’re learning valuable info! Let’s explain further:

Usually the real-time tracking isn’t required legally, but many airlines decided to implement the RFID technology to help track luggage and reduce the amount of lost bag.

7: A

Are you a genius? Because with so many right answers, you seem to be really smart and aware of your rights! But if you didn’t answer right, don’t give up just now, you’re getting the hang of it. Now let’s explain the answer:

When a flight is overbooked and you’re not allowed to board, you can get compensation, a new flight or a refund. The airline must also give you a helping hand with things like food and drinks while you wait.

8: C

Call the fire department, you are on fire streak! Congratulations on yet another right answer. If you didn’t however, that’s okay, you’re picking up important details! Now, let’s explain the answer:

Compensation for denied boarding is determined by your flight distance, just like delays and cancellations. For short-haul flights €250, €400 for medium flights, and €600 for long flights.

9: B

We are near the end of the quiz, and you got it right to this question? Wow, this is a bomb! So amazing, isn’t it? Now, don’t you get sad if you didn’t get this one right, you’re gaining more and more knowledge. Now, let’s explain the answer further:

Delay due to technical issue within the airline, they are responsible and have to give you compensation. This is not considered as an extraordinary circumstance, so you are entitled to the compensation.

10: True

The end of the quiz is here, and you got all the answers rights? Well in that case you are certified MYFLYRIGHT genius! If not, that’s alright, at least now you know more about it. Now, let’s dive into the explanation:

No matter the cause, the airline have to offer you assistance like meals, hotel and transport while you’re waiting for your new flight.

Great job taking your time to learn! Knowing your air passenger rights is essential for every flyer, whether frequent or first time. This way you will be prepared when things don’t go according to plan, because they don’t always do. From compensation to assistance, these ruled are placed to protect you. With this knowledge in mind, enjoy your next journey and happy flying!