Milan Linate Airport's innovations in baggage screening

Sep 02 2024 Travel trends

In an era where seamless travel experiences are increasingly sought after, Milan Linate Airport (LIN) stands out as a pioneer in revolutionizing the passenger journey. Under the leadership of Armando Brunini, CEO of SEA Milan Airports, the airport has embraced cutting-edge technology to streamline security processes, particularly in hand baggage screening.

In a recent conversation with International Airport Review, Brunini shed light on the transformative impact of LIN's state-of-the-art explosive detection systems for cabin baggage machines. This innovative technology, first implemented in June 2021, has not only elevated security standards but has also significantly enhanced the overall passenger experience.

Brunini highlighted the tangible benefits that have emerged since the adoption of this advanced screening technology. Notably, waiting times at security checkpoints have been halved, with an impressive 90% of passengers passing through security in less than five minutes as of February 2023. This dramatic improvement underscores the airport's commitment to efficiency and customer satisfaction.

Enhanced productivity in passenger processing

Moreover, the enhanced productivity facilitated by these systems has been remarkable. LIN has seen a substantial increase in passenger processing rates, from an average of 125 passengers per hour to a minimum of 200, with the potential to reach 250 during peak traffic periods. This surge in efficiency not only expedites the screening process but also optimizes airport operations, ultimately yielding a rapid return on investment.

Crucially, the implementation of this technology has not only redefined operational standards but has also reshaped passenger perceptions of the security screening process. Through meticulous data analysis and the adoption of the ACI ASQ methodology, LIN has witnessed a notable rise in perceived security quality, with passenger satisfaction scores soaring from 3.5 to an impressive 4.3 out of 5.

Technology and efficient manpower management at LIN

Brunini emphasized that this transformative shift in passenger sentiment is not confined to statistical metrics alone but is palpable in anecdotal feedback as well. Recognition from security officers and inquiries from passengers at other airports underscore the growing recognition of LIN's innovative approach to security screening.

Furthermore, the integration of advanced screening technology has proven instrumental in manpower management, particularly during challenging periods such as the COVID-19 pandemic. By efficiently processing volumes comparable to pre-pandemic levels with reduced staffing, LIN has successfully averted disruptions and maintained operational continuity.

LIN's strategic investment in passenger well-being

Beyond its immediate operational impact, this investment aligns seamlessly with LIN's broader strategy to deliver a seamless travel experience. By leveraging insights from neuroscience architects and experts, the airport has reimagined security checkpoints to minimize passenger stress and enhance overall well-being.

As other airports begin to explore similar technologies, LIN's pioneering efforts serve as a testament to the transformative potential of innovation in the aviation industry. With continued advancements in security screening and a steadfast commitment to passenger-centricity, Milan Linate Airport remains at the forefront of delivering unparalleled travel experiences.