Emirates – refund and cancellation policy

Emirates check-in

Emirates offers a choice of check-in methods – your mobile phone or tablet, online, airport self-check-in machines, or at the check-in desk in the airport.

Passengers who demand certain services onboard the plane, or who are travelling with pets, have to check in at the airline counter in the airport you are departing from.

Emirates online check-in

Passengers may check in online from 48 hours prior to the scheduled departure, select a seat and print their boarding pass or have it sent to their mobile phone (first make sure mobile check-in is possible in the airport you are departing from).

Emirates Airlines: check in with mobile

Checking in and downloading the boarding pass to your device is simple, efficient, and enables you to plan for your flight no matter where you happen to be. From 48 hours before departure, you can check in, reserve your seat, and get your boarding pass with your mobile phone. Always check the availability of mobile check-in in the airport of departure.

If you have an issue with your mobile boarding pass, you can go to the airline check-in desk or a check-in machine (if available) for a regular paper one. This additionally applies in the event your phone has problems, or your boarding pass is deleted.

Emirates flight check-in machines

These machines enable you to check in yourself at the airport. Check if the departure airport has check-in machines before your journey. You have the possibility to check in for your flight with your passport or by typing your last name plus your flight booking reference (this is on your booking confirmation), with most check-in machines.

Emirates check-in time: Deadlines

The point of check-in deadlines is to ensure flights take off punctually. Before the deadline you should have your boarding pass, however you checked in – in person, online, by using your mobile phone, or if you were automatically checked in – and baggage should also have been checked in.

Emirates baggage allowance

Read additional information on Emirates' baggage policy below.

Emirates hand luggage / carry-on baggage

The class of your flight ticket decides the number of carry-on baggage items you are permitted on an Emirates flight. Carry-on baggage must fall within airline regulations.

You must check your carry-on baggage at an Emirates desk or, if possible at the departure airport, by using a self-service bag drop service, when it does not meet the airline's regulations. You may need to pay extra fees for this.

Dimensions applied to carry-on baggage – max. 55 x 38 x 20 cm

Economy Class – limited to 1 item of carry-on baggage up to 7 kg
Business Class – limited to 2 items of carry-on baggage, up to 7 kg each
First Class – 2 items of carry-on baggage, each up to 7 kg

Emirates checked baggage

The cost and travel class of your ticket establish the amount of baggage you are able to check in at no cost.

Emirates check-in baggage allowance

Economy Class – 1 baggage item, up to 15 kg (Special), 30 kg (Saver and Flex), and 35 kg (Flex Plus)

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg), a maximum limit of 300 cm

Emirates baggage policy: Sports equipment

It is advisable to reserve for sports baggage ahead of time (at least 24 hours before departure), as the aircraft usually has limited allocated space for such items.

Emirates luggage problems

Baggage getting damaged or failing to arrive at the destination can be attributed to several issues. The baggage handling area experiencing technical issues, poor weather, or the baggage tag detaching, can all lead to a number of troubles with your bags.

Emirates: Baggage which is damaged or delayed

You must report damaged or delayed baggage promptly, either to the Emirates baggage tracing desk or the Emirates service counter. It is important to maintain all flight documents, specifically your boarding pass and baggage claim tag.

Written confirmation is always a requirement, and a reference number of your claim. Till the delivery of your baggage, or claim resolution, it is important to maintain these documents.

There is also the option to enforce a claim for baggage problems with MYFLYRIGHT, more detailed information on this can be found here.

Emirates airline travel classes

The standard of accommodation on a plane is defined by the travel class. Different airlines offer passengers varying levels of travel classes. Emirates has 3 travel classes – Economy, Business, and First Class. Every individual cabin class is then split into invisible booking classes.

Emirates Economy Class

This is the basic travel class of seating. On any flights with Emirates, you can opt to fly Economy Class.

Seats – 32-34-inch seat pitch
On-board entertainment – TV shows, films, music, games, and Live TV (on selected flights)
On-board meal – regional meal options

Emirates Business Class

Business Class accommodates passengers with additional comfort in the course of their trip. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from Economy.

Emirates Business Class: Short & mid-haul

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to all Emirates Business lounges
Priority boarding – boarding the plane first
Seats – comfortable seat that reclines into a full-flat bed
On-board meal – gourmet dishes

Emirates Business Class: Long-haul

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to all Emirates Business lounges
Priority boarding – boarding the plane first
Seats – comfortable seat that reclines into a full-flat bed
On-board meal – gourmet dishes
On-board entertainment – passengers can choose from onboard Wi-Fi, films, TV series, music, games, and Live TV with Emirates' inflight entertainment

Emirates First Class

First Class is the finest quality of travel class passengers can choose. This class, which normally has a restricted number of seats, provides higher service in more luxurious surroundings, where passengers can experience added room and privacy.

Emirates First Class is provided on all long-haul aircraft including Airbus A380 and Boeing 777 flights.

Priority check-in – priority check-in at a separate desk
First Class Lounges – access to all Emirates lounges
Seats – private suite with private cinema
On-board meal – gourmet meals

Emirates Airways lounges

Several kinds of lounges are available with Emirates – Business and First Class lounges worldwide.

Travelling with children on Emirates flights

Children who are from the age of two (2) need separate seats. Country rules vary for children under a certain age, regardless if they are travelling alone or with an adult. Before flying, ensure you have all required travel documents, to make sure you are not denied entry or exit by the country.

Carrycots – possible to reserve for most flights, limited to babies under 11 kg and under 67 cm in length. Passengers may have to pay a seat booking charge for the seat the carrycot is in.

Children’s menu – can be pre-ordered when booking

Emirates airlines’ pet policy

Travelling with pets with Emirates is allowed. Requires registration no later than 1 week before departure.

The weight and scale of your pet and rules for countries and other airlines establish whether you are allowed to travel with them – as long as the animal meets regulations, it may be carried with an additional fee as carry-on baggage, or via the airplane's cargo hold.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.