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airBaltic – compensation and flight refund

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Flight cancelled
by airline

Flight cancelled
by me Flight
delayed Denied
boarding Luggage:
Delayed / Lost Package tour cancelled

Get up to 600 €* in compensation and your ticket refunded

Get an individual refund offer for your unused flight ticket

Get up to 600 €* in compensation for your flight delay

Get up to 600 €* in compensation for your denied boarding

Get up to 1 500 €* in compensation for your delayed or lost luggage

Get a refund offer for your cancelled package tour

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airBaltic – flight delay and flight cancellation

45/65

ON-TIME AIRLINE RANKING

3560 flights tracked

22 flights delayed by >3 hours

31 flights cancelled

airBaltic is state-owned and the airline’s hub is in Riga International Airport. The secondary hubs are Tallinn Airport and Vilnius Airport. 38 fleets are owned by the company and it flies to 80 destinations. airBaltic has a frequent flyer programme, PINS. In order to enrol in the programme, follow the instructions here. Contact details for airBaltic Service Centre can be found here.

Address:

Riga International Airport, Tehnikas 3, Mārupe, Mārupes novads, LV-1053, Latvia

www.airbaltic.com

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

BT962 Amsterdam Schiphol Airport

Vilnius

EXPECTED 18.01.2025 13:30:00

ACTUAL 18.01.2025 17:41:00

Delayed

LX1340 Zürich Airport

Vilnius

EXPECTED 19.01.2025 00:55:00

ACTUAL Cancelled

Cancelled

BT620 Amsterdam Schiphol Airport

Riga International Airport

EXPECTED 16.01.2025 22:20:00

ACTUAL Cancelled

Cancelled

airBaltic check-in

You can check in with airBaltic using a variety of methods - online, on your mobile phone, or in the airport with a check-in machine or at the airline check-in desk.

If you need specific services onboard the plane or are travelling with pets, you must check in at the check-in desk in the departure airport.

Discover more details about airBaltic check-in methods here.

airBaltic online check-in

Online check-in begins from 24 hours prior to departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (check mobile check-in is possible at the departure airport).

To check in online for an airBaltic flight, go here.

airBaltic mobile check-in

You can conveniently check in and download the mobile boarding pass to your mobile phone wherever you are. You are able to check in, select your seat, and get your mobile boarding pass 24 hours before take-off, all with your smartphone or tablet. Remember to check the possibility of mobile check-in in your departure airport.

In case there are any difficulties with your mobile boarding pass, you are able to pick up a regular paper boarding pass from a check-in machine (when available in the departure airport) or from the airline check-in desk in the airport. This is also possible if your phone has difficulties, or your boarding pass is deleted.

airBaltic check-in kiosks

These are the free-standing computer screens available in airports for self-check-in. Not every airport has self-check-in machines, so make sure that your departure airport does before your trip. With most check-in machines, you are able to check in with your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

airBaltic check-in time & deadlines

Check-in deadlines are crucial to ensure punctual take-off for flights. You must have checked in baggage and have your boarding pass – regardless of how you checked in – before the deadline.

Please follow the link for further details in relation to airBaltic check-in deadlines.

airBaltic baggage allowance

Further details about airBaltic's baggage policy can be found here.

airBaltic hand luggage / carry-on baggage

Your flight ticket travel class decides the carry-on baggage allowance when flying with airBaltic.
Carry-on baggage must comply with the regulations of the airline.

If your baggage does not meet airBaltic's carry-on regulations, you have to check it in at the airline counter or, if available, at a self-service bag drop kiosk. You may need to pay additional fees for this.

Additional detailed information regarding allowance for carry-on baggage is here.

Dimensions for carry-on baggage – max. 55 x 40 x 23 cm
Foldable garment bag dimensions – max. 40 x 30 x 10 cm

Economy Class –1 carry-on baggage item up to 8 kg
Premium Economy Class – 1 carry-on baggage item up to 8 kg
Business Class – 2 carry-on baggage items, each up to 8 kg

airBaltic checked baggage

Free baggage allowance is determined by your ticket fare and travel class.

Dimensions for checked-in baggage – max. 100 x 50 x 80 cm (width + height + depth)

airBaltic check-in baggage allowance

Economy Class – 1 baggage item, up to 20 kg (paid option; baggage weight may vary)
Premium Economy Class – 1 baggage item, up to 20 kg each
Business Class – 2 baggage items, up to 40 kg (combined weight)

airBaltic baggage allowance: Excess luggage

There are several points to note regarding excess and special baggage.

More detailed information in relation to excess baggage and flat rates can be found via the link.

Baggage considered to be excess

Economy / Premium Economy Class – over 20 kg (maximum 32 kg)

airBaltic baggage policy: Sports equipment

Whatever type of sports equipment you are travelling with, you can find all the applicable information to get ready for your trip here. It is recommended to make a reservation for sports baggage early, as the aircraft usually has limited allocated space for such items.

You can read more information in relation to size and weight allowances and flat fees for sports baggage via this link.

airBaltic baggage problems

Baggage getting damaged or failing to arrive at the destination can be because of several reasons. A lost baggage tag, poor weather, or technical problems in the baggage handling area can all cause baggage issues.

To learn about baggage compensation claims, or delayed baggage tracking, go here.

Delayed / damaged baggage: airBaltic policy

A statement must be made promptly to the airBaltic baggage tracing desk or service counter if your baggage is damaged or has not arrived at the destination airport. Be certain to save each flight document, most importantly your baggage claim tag and boarding pass.

You need to always give your claim reference number and confirmation in writing. Until your baggage is delivered, or your claim is resolved, you should keep these documents.

An alternative way to enforce a claim for problems with baggage is to make the claim by enlisting the help of MYFLYRIGHT, more details can be found here.

airBaltic flight ticket booking classes

The level of accommodation on an aircraft is dependent on the travel class of the flight ticket. The number of classes offered to the passenger is dependent on the airline. Passengers can choose from airBaltic's 3 travel classes – Economy, Premium Economy, and Business Class. Cabin classes are then also split into invisible booking classes, which provide differing services.

You can find more information with regards to airBaltic travel classes here.

airBaltic Economy Class

This travel class is the basic one available with the airline. On all flights with airBaltic, you can fly Economy Class.

Seats – 32-inch seat pitch
On-board meal – meals and snacks can be pre-ordered or purchased onboard

airBaltic Premium Economy Class

This is a travel class between Economy Class and Business Class, that offers the passenger additional services within a pleasant setting when waiting for the flight and while flying.

More information regarding airBaltic Premium Economy Class can be found here.

Passenger benefits

Seats – choose seats free of charge
Baggage – 1 item of checked baggage free of charge
On-board meal – meals and snacks can be pre-ordered or purchased onboard

airBaltic Business Class

A class that enables passengers to travel in superb comfort. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

airBaltic Business Class: Short & mid-haul routes

Passenger benefits

Priority check-in – check in at the separate check-in desks
Additional baggage – 2 items of carry-on baggage
Lounges – access to Business Class lounges
Priority boarding – boarding the plane first
Seats – comfortable seats at the front of the cabin
On-board meal – full meal service

You can discover more regarding short and medium-haul flights with airBaltic Business Class here.

airBaltic Business Class: Long-haul routes

Passenger benefits

Priority check-in – check in at the separate check-in desks
Additional baggage – 2 items of carry-on baggage
Lounges – access to Business Class lounges is provided
Priority boarding – boarding the plane first
Seats – comfortable seats at the front of the cabin
On-board meal – full-meal service
On-board entertainment – airBaltic inflight entertainment offers in-flight magazine

Further details regarding travelling with airBaltic Business Class on long-haul routes can be found here.

airBaltic airport lounges

No lounge information available for this airline.

Travelling with children on airBaltic flights

Children who are from the age of two (2) must have individual seats.

Depending on the country, particular regulations may be required to be met for minors (children under a certain age) who are coming into or leaving the country if they are travelling alone, or with an adult, regardless whether that adult is the child's parent or not.

Prior to flying, ensure you have all required documents, to ensure you won’t be refused entry or exit by the country.

Children’s menu – can be pre-ordered in advance. For more details, please follow the link.

To read more about flying with children, go here.

Flying with pets on airBaltic flights

Travelling with pets with airBaltic is allowed. Requires informing the airline when booking.

You can travel with pets, with an additional charge as additional carry-on baggage or for transport in the cargo hold – but this is contingent on the weight and size of the animal, together with country and other airline regulations.

You can discover additional information on flying with pets on airBaltic here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.