Air Dolomiti – cancellation and refund policy

Air Dolomiti S.p.A. has a frequent flyer programme, Miles & More. In order to join the programme, click on the link for guidelines. Contact details for Air Dolomiti Service Centre are here.

Air Dolomiti flight check-in methods

You can check into Air Dolomiti flights online, on your mobile device, or at the airport either by using a check-in machine or directly at the check-in counter. You must check in at the airline desk at the departure airport when flying with pets or if you demand additional services onboard the plane.

For further information on checking in with Air Dolomiti go here.

Air Dolomiti online check-in

Online check-in is available from 23 hours before scheduled departure and makes it possible for passengers to choose a seat and print out their boarding pass or receive it on their mobile phone (check the availability of mobile check-in in the airport you are departing from).

To process online check-in for your current flight with Air Dolomiti, please go here.

Air Dolomiti mobile check-in

Checking in and downloading the boarding pass to your smartphone or tablet is straightforward, efficient, and enables you to plan for your flight irrespective of where you happen to be. Mobile check-in is not possible in all airports, so it is important to look this up when preparing for your journey.

A paper boarding pass can be picked up at a check-in machine (if located in the departure airport) or at the airline check-in desk, in case something malfunctions with your mobile boarding pass. This is also applicable in case you experience any issues with your phone, or in case you delete your boarding pass by mistake.

Air Dolomiti check-in machines

These are the machines which allow you to check yourself in at the airport. Not every airport has self-check-in machines, so make sure that your airport of departure does ahead of your journey. With most types of check-in machines, you can check in by using your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

Air Dolomiti check-in deadlines

The point of check-in deadlines is to make sure flights leave punctually. Before the deadline you must have your boarding pass, whichever way you checked in – in person, online, with your mobile phone, or if you were automatically checked in – and baggage should also have been checked in.

Air Dolomiti airline baggage allowance

You can view additional details on Air Dolomiti's baggage policy here.

Air Dolomiti carry-on baggage

Air Dolomiti's carry-on baggage allowance is determined by the flight ticket's travel class. Carry-on baggage is required to meet the airline’s regulations.
You must check your carry-on baggage at an Air Dolomiti counter or, if possible, at the departure airport, by using a self-service bag drop service, when it does not meet the airline's regulations. It is important to note that this may incur charges.

You can read further detailed information relating to carry-on baggage regulations here.

Dimensions applied to carry-on baggage – max. 55 x 40 x 20 cm
Dimensions applied to foldable garment bags – max. 40 x 30 x 10 cm

Economy Class – 1 item of carry-on baggage up to 8 kg (Presto, Allegro, and Andante fares)
Business Class – 2 items of carry-on baggage, up to 8 kg each (Vivace and Adagio fares)

Air Dolomiti baggage allowance: checked luggage

Free baggage allowance is dependent on your ticket fare and travel class.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

Dolomiti Airlines checked baggage dimensions

Economy Class – 1 item of baggage, up to 23 kg (Allegro and Andante)
Business Class – 1 item of baggage, up to 32 kg each (Vivace and Adagio)

Air Dolomiti baggage policy: Excess luggage

There are a number of points to consider concerning excess and special baggage.

More detailed information with regards to excess baggage and flat rates can be found via the link.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Air Dolomiti baggage policy: Sports equipment

Whatever sports equipment you are bringing with you, you can read all the applicable information to prepare for your journey here. You should make a reservation as early as possible for sports baggage, at least 48 hours prior to departure, due to the fact that the space for such items is restricted.

You can discover more information respecting size as well as weight allowances and flat fees for sports equipment via this link.

Air Dolomiti luggage problems

There are several reasons why baggage may be damaged or fails to arrive at the destination airport. The baggage handling area experiencing technical issues, unfavourable weather conditions, or the baggage tag coming loose, can all cause several troubles with your baggage.

To find out how and where to claim compensation for damaged baggage, or to get more information with regards to how to trace baggage which is delayed, click here.

Baggage damage / delay on Air Dolomiti flights

It is crucial to report damaged or delayed baggage immediately, either to the Air Dolomiti baggage tracing counter or the Air Dolomiti service desk. Be certain to keep every flight document, most crucially your baggage claim tag and boarding pass.

Confirmation in writing is always required, as well as a claim reference number. Make sure you have this till the baggage delivery or claim resolution.

You can also opt to employ MYFLYRIGHT to claim for lost or delayed baggage, you can find more detailed information here.

Air Dolomiti airline classes

The standard of accommodation on an aircraft is determined by the travel class. The quantity of classes provided to the passenger depends on the airline. Air Dolomiti offers 2 travel classes – Economy (Presto, Allegro, and Andante) and Business (Vivace and Adagio). Cabin classes are then also split into invisible booking classes, which provide different services.

You can read more information concerning Air Dolomiti travel classes here.

Air Dolomiti Economy Class

The most affordable travel class available with the airline. Passengers can fly Economy Class on any Air Dolomiti flights.

Seats – 32-34-inch seat pitch
On-board entertainment – in-flight entertainment system (newspapers, video, games)
On-board meal – snacks, cold and hot drinks

Air Dolomiti Business Class

This class accommodates passengers with added comfort in the course of their flight. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Air Dolomiti Business Class: Short, mid-haul route

Passenger benefits

Priority check-in – check in at the priority check-in desks
Additional baggage – greater baggage allowance up to 32 kg
Lounges – access to several Business lounges that are listed here
Priority boarding – boarding the plane first
Seats – empty middle seat for extra comfort
On-board meal – full meals served on china

Air Dolomiti Business Class: Long-haul route

Passenger benefits

Priority check-in – check in at the priority check-in desks
Additional baggage – greater baggage allowance up to 32 kg
Lounges – access to several Business lounges that are listed here
Priority boarding – boarding the plane first
Seats – empty middle seat for extra comfort
On-board meal – full meals served on china
On-board entertainment – Air Dolomiti onboard entertainment includes in-flight entertainment system (newspapers, video, games)

Air Dolomiti airline lounge access

No lounge information available for this airline.

Flying with children on Air Dolomiti

Separate seats are a requisite for children aged two (2) and above.

Regulations differ for each country in relation to minors travelling alone, or those who are accompanied by an adult.

Ahead of flying, make sure you have all required documents, to check you won’t be denied entry or exit by the country.

Children’s menu – can be pre-ordered up to 24 hours before departure.

For further information regarding flying with Air Dolomiti with children, go here.

Flying with pets on Air Dolomiti

Travelling with pets with Air Dolomiti is allowed. Requires booking no later than 48 hours before departure.

The weight and size of your pet and regulations for countries and other airlines determine whether you may fly with them – as long as the animal meets regulations, it may be flown with an additional charge as carry-on baggage, or via the aircraft's cargo hold.

More information on flying with pets with Air Dolomiti is available on this page.

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About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

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