Air Europa – cancellation and refund policy

Suma is Air Europa's frequent flyer programme. Follow the guidelines in the link in order to enrol in the programme. Here are the contact details for Air Europa Service Centre.

Air Europa check-in

Air Europa's check-in options make it possible for you to check in online, with your mobile device, at a check-in machine or at the airline check-in desk in the airport.
In case you are travelling with pets, or if there are special on-board requirements which you demand, make sure to check in at the airline check-in counter in the airport of departure.

Air Europa online check-in

Online check-in starts from 48 hours (24 hours for US flights) ahead of scheduled departure and enables passengers to choose a seat and print their boarding pass or get it on their mobile phone (check the possibility of mobile check-in in the airport of departure). To process online check-in for your upcoming flight with Air Europa, please go here.

Air Europa: Check-in online with your mobile

For further convenience, you have the possibility to choose to download your mobile boarding pass, making it possible to check in whenever you like. Remember to check the possibility of mobile check-in in the airport you are departing from.

In the event there are any difficulties with your mobile boarding pass, you may pick up a conventional paper boarding pass from a check-in machine (when available in the departure airport) or from the airline check-in counter in the airport. This also applies in the event your phone has difficulties, or your boarding pass is deleted.

Air Europa flight check-in machines

These are the free-standing computer screens for use in airports for checking yourself in. You should make sure of the availability of check-in machines prior to arrival at the airport you are departing from. You have the possibility to check in for your flight with your passport or by entering your last name and your flight booking reference (this is on your booking confirmation), with most check-in machines.

Air Europa check-in time: Deadlines

Check-in deadlines exist so that flights leave punctually. Be sure you have your boarding pass and have checked in any baggage before the deadline, whether you checked in on your mobile device, at the check-in desk, or at a check-in machine.

Baggage allowance for Air Europa flights

You can view additional information about Air Europa's baggage policy here.

Air Europa carry-on baggage

Your flight ticket travel class decides the carry-on baggage allowance when flying with Air Europa.
The carry-on baggage is required to conform to the airline’s regulations.
If it happens that your baggage does not conform to Air Europa's carry-on regulations, you must check it in at the airline desk or, if available, at a self-service bag drop kiosk. Please note that you may be charged when you have to check this baggage.

You can read further detailed information regarding carry-on baggage regulations here.

Dimensions for carry-on baggage – max. 55 x 35 x 25 cm
Foldable garment bag dimensions – max. 20 x 35 x 30 cm

Economy Class – 1 item of carry-on baggage up to 10 kg
Business Class – 1 item of carry-on baggage, each up to 14 kg (18 kg for long-haul flights)

Air Europa checked baggage

The ticket fare and travel class decide your free baggage allowance.

Dimensions for checked-in baggage – max. 158 cm (width + height + depth)

Air Europa checked baggage allowance

Economy Class – 1 baggage item, up to 23 kg
Business Class – 2 items of baggage, each up to 23 kg

Air Europa excess baggage

Several things must be considered with excess and special baggage items.

More information on excess baggage and flat rates can be found via the link.

Baggage considered to be excess

Economy & Business Class – over 23 kg (maximum 32 kg)

Air Europa baggage policy: Sports equipment

It is a good idea to make a reservation for your sports baggage before travelling because there is a limitation on the amount of space available for these items.

You will find more information on size as well as weight allowances and flat rates for sports equipment via this link.

Air Europa baggage problems

Baggage getting damaged or failing to get to the destination could be attributed to a variety of causes. Problems with your baggage can be due to technical issues in the baggage handling area, poor weather conditions, or the baggage tag detaching from your luggage.
For information on claiming for baggage compensation, or finding baggage, click here.

Baggage damage or delay on an Air Europa flight

If your baggage is delayed or damaged, this needs to be reported at once to the Air Europa baggage tracing counter or the Air Europa service desk at the arrival airport. Keep all documents relating to your flight, above all your boarding pass and baggage claim tag.

Written confirmation is always required, and a reference number of your claim. It is crucial to maintain this until baggage receipt, or your claim is resolved.

There is also the option to pursue a claim for issues with baggage with MYFLYRIGHT, more information on this can be found here.

Air Europa flight travel classes

The level of accommodation on an airplane is dependent on the travel class of the flight ticket. The number of classes offered differs by airline. 2 travel classes are provided by Air Europa – Economy and Business. Each individual cabin class is moreover separated into invisible booking classes.

Air Europa Economy Class

This is the most affordable travel class of seating. On any flights with Air Europa, you may select to fly Economy Class.

Seats – 31-inch seat pitch
On-board entertainment – newspapers, magazines, films, TV series, and music
On-board meal – paid meals are available on board

Air Europa Business Class

A more comfortable journey can be experienced by passengers travelling in this class. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

Business Class on short and mid-haul flights

Passenger benefits

Additional baggage – 2 items of carry-on baggage
Lounges – access to the VIP lounge at the departure airport
Priority boarding – boarding the plane first
Seats – seats with greater recline for extra comfort
On-board meal – wide selection of gourmet Business menus

You can read more about short and medium-haul flights with Air Europa Business Class here.

Air Europa Business Class on long-haul flights

Passenger benefits

Priority check-in – check in fast at separate Air Europa Business counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to the VIP lounge at the departure airport
Priority boarding – boarding the plane first
Seats – spacious seats with a fully-flat bed option
On-board meal – a tray of gourmet dishes served on china
On-board entertainment – passengers can pick from an individual entertainment system with Air Europa's inflight entertainment

Follow the link for more details in relation to flying long-haul routes with Air Europa Business Class.

Air Europa airline lounge

No lounge information available for this airline.

Travelling with children on Air Europa flights

There needs to be a separate seat reserved for children who are from the age of two (2).

Rules differ according to country for minors (under-age children) travelling on their own, or those who are with an adult.

Always find out which travel documents are required for flying before your journey, to guarantee entry and exit is allowed in a certain country.

Children’s menu – available on board for children aged from 2 to 11 years old.

To read more about travelling with children, go here.

Air Europa Airlines pet policy

Travelling with pets with Air Europa is allowed, except for flights to and from the UK.

You can travel with pets, with an extra charge as additional carry-on baggage or for transportation in the cargo hold area – yet this is dependent on the weight and size of the animal, together with country and other airline rules.

Go here for more detailed information on Air Europa's regulations on flying with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.