Korean Air – flight change and cancellation policy

Korean Air check-in

Korean Air offers a choice of ways to check in – your mobile phone, online, airport self-check-in machines, or at the check-in counter at the airport.

You have to check in at the airline counter in the airport you are departing from if flying with pets or when you have specific on-board requirements.

Korean Air online check-in

Online check-in opens 48 hours (24 hours for flights to/from the USA and Canada) prior to departure and allows you to pick your seat and either print your boarding pass or get it in mobile version (note that not all airports have mobile check-in as an option).

Korean Air mobile check-in

Mobile check-in allows you to check in for your flight and download the boarding pass in your own time. You are able to check in, select your seat, and receive your mobile boarding pass 48 hours (24 hours for flights to/from the USA and Canada) ahead of the flight departure, all using your mobile phone. Check that mobile check-in is available in the airport of departure.

If you have problems with your mobile boarding pass, you can go to the airline check-in desk or a check-in machine (where available) for a conventional paper one. This is further applicable if your phone has issues, or your boarding pass is deleted.

Korean Air check-in machines

These are the screens which you can use to check in at the airport. Find out if the airport of departure has check-in machines ahead of your journey. The majority of check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Korean Air check-in time & deadlines

Check-in deadlines are vital to achieve punctual departure for flights. You should have checked in baggage and have your boarding pass – whichever way you checked in – prior to the deadline.

Korean Air baggage allowance

The quantity of items of carry-on baggage allowed on Korean Air flights depends on the travel class of the flight ticket and it is required to adhere to airline regulations. If it happens that your baggage does not meet Korean Air's carry-on regulations, you should check it in at the airline counter or, if available, at a self-service bag drop kiosk. Please note that this may require an extra charge.

Korean Air baggage damaged / delayed

A report needs to be made immediately to the Korean Air baggage tracing desk or service desk when your baggage is damaged or delayed at the airport of arrival. Be certain to keep hold of every flight document, most importantly your baggage claim tag and boarding pass.

Your claim reference number, as well as written confirmation, is always a requirement. Until the baggage delivery, or claim resolution, it is important to save these documents.

You can also opt to enlist MYFLYRIGHT to claim for baggage issues, you can find more detailed information here.

Korean Air flight ticket booking classes

The travel class defines the standard of service and accommodation on an airplane. Different airlines provide passengers with varying levels of travel classes. There are 3 travel class options offered by Korean Air – Economy, Business (Prestige), and First Class. Each cabin class is also split into invisible booking classes.

Korean Air airport lounges

You can enjoy two types of Korean Air airport lounges – Prestige Business Class and First Class.

Travelling with children on Korean Air flights

There needs to be an individual seat purchased for children who are from the age of two (2). Country rules vary for minors (children under a certain age), either travelling alone or with an adult. You should always be aware of all necessary travel documents prior to your flight, if not you may be refused entry or exit in a country.

Children’s menu – available on board. Should be requested in advance before departure.

Flying with pets on Korean Air flights

Travelling with pets with Korean Air is allowed, except for Boeing 737 international flights.

The weight and size of your pet and restrictions for countries and other airlines determine whether you are permitted to fly with them – as long as the animal complies with regulations, it can be flown with an extra fee as carry-on baggage, or inside the aircraft's cargo hold area.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.