Thai Airways – refund and cancellation policy

Thai Airways check-in

It is possible to check in with Thai Airways using several methods - online, on your mobile phone or tablet, or in the airport with a self-check-in machine or at the airline check-in desk.

Passengers who demand specific on-board services, or who are travelling with pets, are required to check in at the airline counter in the departure airport.

Thai Airways online check-in

Online check-in is possible 24 hours ahead of the departure and makes it possible for you to select your seat and either print out your boarding pass or get it in mobile version (be aware that not all airports have mobile check-in as a choice).

Thai Airways mobile check-in

You are able to simply check in and download the mobile boarding pass to your device wherever you are. From 24 hours prior to departure, you can check in, book your seat, and get your boarding pass using your mobile phone. Mobile check-in is not possible in all airports, so it is important to look this up when planning your trip.

In case you have a problem with your mobile boarding pass, you can go to the airline check-in desk or a check-in machine (where available) for a regular paper one. If you’re having problems with your phone, or have mistakenly deleted your boarding pass, the above is further applicable.

Thai Airways self-check-in machines

These are the stand-alone computer screens for use in airports for checking yourself in. Always make sure that check-in machines are available prior to travelling to the airport of departure. With most check-in machines, you can check in using your passport, or by entering your last name and the flight booking reference (found in your booking confirmation).

Thai Airways check-in time: Deadlines

The point of check-in deadlines is to make sure flights leave on time. You should have checked in baggage and have your boarding pass – regardless of how you checked in – prior to the deadline.

Thai Airways baggage allowance

Your flight ticket travel class determines the carry-on baggage allowance when flying with Thai Airways. The carry-on baggage must comply with the airline’s regulations. You must check your carry-on baggage at a Thai Airways counter or, if available, at the departure airport, by using a self-service bag drop service, when it does not conform to the airline's regulations. It is important to note that this may require an extra charge.

Thai Airways: luggage which is damaged / delayed

Damaged or delayed baggage needs to be declared promptly at the Thai Airways baggage tracing desk or the airline's service desk. It is necessary to keep all flight documents, most importantly your boarding pass and baggage claim tag.

You must always provide your claim reference number and written confirmation. Till your baggage is delivered, or claim resolution, it is necessary to save these documents.

There is also the option to enforce a claim for problems with baggage employing MYFLYRIGHT, more detailed information on this can be found here.

Thai Airways flight ticket booking: Travel classes

The quality of accommodation onboard is dependent on the travel class. The choice of classes available differs by airline. Passengers can select from Thai Airways' 3 travel classes – Economy, Royal Silk, and Royal First Class. Cabin classes are then also divided into invisible booking classes, which provide different services.

Thai Airways airport lounges

There are several types of lounges provided by Thai Airways – domestic and international. 

Domestic - Bangkok - Suvarnabhumi / Chiang Mai / Phuket

International - Hong Kong / Kathmandu / Kuala Lumpur / Manila / Singapore

Flying with a baby or child on Thai Airways

Separate seats are required for children aged two (2) and above.

Please note that some countries have particular regulations regarding minors entering or exiting that country, who are travelling on their own, with a parent, or with an adult who is not the parent.

Always look up which documents are requisite for your flight prior to flying, to make sure entering and exiting is permitted in a particular country.

Children’s menu – available on board.

Travelling with pets on Thai Airways flights

Travelling with pets with Thai Airways is allowed. Requires contacting the airline to register.

In the event that the animal meets weight, size, country, in addition to other airline restrictions, you are able to fly with it with an additional fee as carry-on baggage or within the cargo hold of the plane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.