Turkish Airlines – refund and cancellation policy

Turkish Airlines check-in

Turkish Airlines' check-in options make it possible for you to check in online, by using your mobile phone or tablet, at a self-check-in machine or at the airline check-in counter in the airport.

Be sure to check in at the airline counter at the airport you are departing from in case of travelling with pets or if you require special on-board services.

Turkish Airlines online check-in

Passengers can check in online from 24 hours before the scheduled departure, choose a seat and print out their boarding pass or have it sent to their mobile phone (first ensure mobile check-in is possible in the airport of departure).

Turkish Airlines mobile check-in

You can conveniently check in and download the mobile boarding pass to your mobile device wherever you happen to be. From 24 hours prior to departure, you can check in, reserve your seat, and get your boarding pass with your mobile phone. Mobile check-in is not available in all airports, so it is important to check this when planning your trip.

In case you have an issue with your mobile boarding pass, you can visit the airline check-in counter or a check-in machine (where available) for a regular paper one. This additionally applies if you experience any problems with your phone, or if you delete your boarding pass by accident.

Turkish Airlines self-check-in machines

These are the screens you can use to check in at the airport. Not all airports have self-check-in machines, so check that the airport you are departing from does prior to your journey. Most check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

THY check-in deadlines

The point of check-in deadlines is to ensure flights leave according to schedule. No matter how you opt to check in, make sure you have your boarding pass and that all necessary baggage is checked prior to the deadline.

Turkish Airlines baggage allowance

Read additional details about Turkish Airlines' baggage policy below.

Turkish Airlines hand luggage / carry-on baggage

The class of your flight ticket affects the amount of carry-on baggage items you are allowed on a Turkish Airlines flight. Carry-on baggage is required to adhere to airline regulations.

It is necessary to check your carry-on baggage at a Turkish Airlines desk or, if available at the departure airport, by using a self-service bag drop service, when it falls outside the airline's regulations. It is important to note that you could be required to pay charges if you have to check this baggage.

Dimensions applied to carry-on baggage – max. 55 x 40 x 23 cm

Turkish Airlines checked baggage

The cost and travel class of your ticket establish the amount of baggage you may check in at no cost. For Turkish Airlines, this varies depending on your destination. 

Regulations for checked-in baggage dimensions – max. 158 cm (width + height + depth)

Turkish Airlines excess baggage policy

There are a few points to consider concerning excess and special baggage.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Turkish Airlines luggage policy: Sports equipment

If you are taking sports equipment, you should make a reservation for sports baggage early, as the aircraft usually has limited allocated space for such items.

Turkish Airlines baggage issues

Baggage getting damaged or not arriving at the destination could be a consequence of several variables. A detached baggage tag, poor weather, or technical issues in the baggage handling area can lead to baggage troubles.

Turkish Airlines tracking baggage / damaged bags

A statement should be made right away to the Turkish Airlines baggage tracing desk or service counter if your baggage is damaged or has not arrived at the airport of arrival. Keep all documents relevant to your flight, above all your boarding pass and baggage claim tag.

Your claim reference number, as well as written confirmation, is always necessary. Till baggage receipt, or resolution of your claim, you need to keep these documents.

A different option to claim for problems with baggage is to make the claim using the services of MYFLYRIGHT, more detailed information can be found here.

Turkish Airlines booking classes

The travel class indicates the calibre of service and accommodation on a plane. The choice of classes available differs by airline. Turkish Airlines provides 2 travel classes – Economy and Business Class. Cabin classes are then also separated into invisible booking classes, which offer differing services.

Turkish Airlines Economy Class

The most affordable travel class available with the airline. Passengers can fly Economy Class on all Turkish Airlines flights.

Seats – 31-34-inch seat pitch
On-board entertainment – films, music, games, and Skylife magazine
On-board meal – meals and snacks from Turkish and international cuisines

Turkish Airlines Business Class

A more relaxed journey can be enjoyed by passengers travelling in this class. Business Class differs from Economy due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

Turkish Airlines Business Class: Short & mid-haul

Passenger benefits

Priority check-in – check in at special counters
Additional baggage – greater baggage allowance up to 30 kg of combined baggage items (for international flights)
Lounges – access to Business Class lounges
Priority boarding – boarding the plane first
Seats – comfortable seats with in-chair massage
On-board meal – award-winning dishes by top chefs

Turkish Airlines Business Class: Long-haul

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – greater baggage allowance up to 30 kg of combined baggage items (for international flights)
Lounges – access to Business class lounges
Priority boarding – boarding the plane first
Seats – fully-flat seats with massage feature
On-board meal – award-winning dishes by top chefs
On-board entertainment – passengers may choose from films, music, games, and Skylife magazine with Turkish Airlines' inflight entertainment

Turkish Airlines airport lounge access

There are three types of lounges available with Turkish Airlines – Domestic, Business, and Miles&Smiles.

Flying with a baby or child on Turkish Airlines

Children who are aged two (2) and above must have individual seats.

Depending on the country, certain regulations may need to be abided by for minors (under-age children) who are landing in or departing from the country, if they are travelling alone, or with an adult, no matter if that adult is the child's parent or not.

You must be aware of all necessary documents ahead of flying, otherwise you may be refused entry or exit in a country.

Children’s menu – can be pre-ordered when booking or at least 24 hours before departure.

Travelling with pets on Turkish Airlines flights

Travelling with pets with Turkish Airlines is allowed.

The weight and scale of your pet and regulations for countries and other airlines ascertain whether you are permitted to fly with them – if the animal complies with regulations, it is permitted to be flown with an additional fee as carry-on baggage, or in the airplane's cargo hold area.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.