MYFLYRIGHT costs and fees

At MYFLYRIGHT, we are committed to providing clarity and transparency regarding our costs and fees. We work on a no-win, no-fee basis, ensuring that our customers face no financial risk when pursuing a compensation claim through our services. Below, we outline the key components of our pricing structure and provide detailed insights into the costs involved.

Visualizing the costs

Below is a breakdown of how a 600 € compensation claim is divided:

• 25% Commission: 150 €
• VAT (19% on Commission): 28.50 €
• Your Payout: 421.50 €

This breakdown is visually represented in the following pie chart:

Visual representation of your payout with MYFLYRIGHT

Our commission

MYFLYRIGHT operates under a “no-win, no-fee” policy. This means that if we do not succeed in securing compensation for you, you do not pay anything. Our commission is only charged if we successfully recover compensation on your behalf. The standard commission is 25% of the compensation amount, plus the applicable VAT (19%). For instance, if you are entitled to 600 € in compensation, the commission fee is calculated as follows:

• 25% Commission: 150 €
• VAT (19% on the commission): 28.50 €

This leaves you with a payout of 421.50 €. This transparent structure ensures you know exactly what to expect.

Partial compensation

In cases where the full compensation amount cannot be secured, the commission and VAT are calculated based on the actual amount recovered. For example, if only 300 € of the original 600 € claim is successfully recovered, the fees will be as follows:

• 25% Commission on 300 €: 75 €
• VAT (19% on the commission): 14.25 €

The remaining amount of 210.75 € is paid out to you. This ensures our fees remain proportional to the success of your case.

Additional fee for external lawyers

In rare cases, external lawyers may need to be involved. This can happen if the airline disputes the claim and legal action becomes necessary. In such cases, an additional 10% fee is charged, but only if the case is successful. If external lawyers are required and the compensation is partially recovered, the additional fee will also be proportional to the amount recovered.

For example, if 600 € is recovered and external lawyers were involved:

• 25% Commission: 150 €
• VAT on the Commission: 28.50 €
• 10% External Lawyer Fee: 60 €

This leaves you with a payout of 361.50 €.

If external lawyers are involved and the case is not successful, you will not incur any costs. MYFLYRIGHT operates on a strict no-win, no-fee basis, meaning all legal costs, including those associated with external lawyers, are covered by us if the case is not successful. This policy ensures that you are fully protected and face no financial risk, even in cases where legal action is required. You only pay a commission if we win the case and successfully recover the compensation for you.

98% Success rate

With a 98% success rate, the likelihood of a positive outcome is extremely high. Additionally, MYFLYRIGHT’s established cooperation with several German airlines often allows us to resolve cases without legal proceedings. Many airlines pay compensation voluntarily, making the process faster and more efficient for our customers.

Exceptional case

The only instance where we had to charge a customer our commission without a successful case occurs when the customer engages multiple competitor companies alongside MYFLYRIGHT. Trying to claim compensation multiple times is illegal. In such cases, where fraudulent actions are involved, we reserve the right to charge for our services even if the claim is not resolved. However, such situations are extremely rare and avoidable by adhering to our terms and conditions.

How to file your claim

Starting a claim with MYFLYRIGHT is simple and straightforward. Follow these steps to begin:

Check your eligibility

Submit your claim

Sign the declaration of assignment

Receive your compensation

1. Check your eligibility

Visit the MYFLYRIGHT website and use the Claim Calculator to check whether your flight qualifies for compensation. Enter details such as:

• Flight number
• Date of travel
• Reason for the disruption (delay, cancellation, denied boarding, etc.)

The calculator will determine if your case is eligible under EU Regulation EC 261.

2. Submit your claim

Once your flight is deemed eligible, you can proceed to submit your claim online. Provide the following details:

• Personal information (name, contact details)
• Flight details (ticket, boarding pass, or booking confirmation)
• Any supporting documents (communication from the airline, reason for delay/cancellation, etc.)

3. Sign the declaration of assignment

To allow MYFLYRIGHT to handle the case on your behalf, you’ll need to sign a declaration of assignment (authorization form). This gives us permission to communicate with the airline and, if necessary, take legal action to secure your compensation.

4. Receive your compensation

After submitting your claim, our team will handle the rest. We communicate with the airline, manage any legal procedures if needed, and ensure your claim is processed efficiently.

Once the claim is successful, we will transfer the compensation directly to your account. Our commission is deducted only after the payment is received.

If you have further questions or need assistance, our customer support team is always ready to help. Start your claim today and let us take care of the process for you!