LATAM waives fees after Taylor Swift concert postponed

Nov 21 2023 Travel trends

Taylor Swift concert in Buenos Aires

Taylor Swift's recent concert in Buenos Aires faced an unexpected twist as bad weather forced the pop sensation to reschedule her performance from Friday to Sunday. In response to the unforeseen change, LATAM Airlines, South America's largest airline, announced that it would waive change fees for customers looking to extend their stay in the Argentine capital.

The airline's decision to provide flexibility for passengers was communicated through a tweet on Saturday. Although the tweet did not explicitly mention the concert rescheduling, it emphasized the airline's understanding of changed plans and the need for flexibility. The message stated, "We know that your plans have changed, that’s why starting today we updated our flexibility policy so that those who had a flight scheduled from Buenos Aires on November 11 and 12 will be able to make changes without fines or fare difference to fly until next Friday 11/17, depending on seat availability."

Taylor Swift tweet

Swift herself took to Twitter to address the situation on Friday, citing safety concerns due to a storm in Buenos Aires. She expressed her commitment to the well-being of her fans and the concert crew, stating, "I love a rain show, but I’m never going to endanger my fans or my fellow performers and crew. We’ve rescheduled tonight’s Buenos Aires show for Sunday due to the weather being so truly chaotic it would be unsafe to try and put on this concert. Good news is I get to stay in Argentina longer!"

This incident adds Taylor Swift to the list of unforeseen events, such as wars, storms, and natural disasters, that can prompt airlines to make exceptions to their standard change fee policies.

LATAM Airlines helps its customers

While LATAM Airlines responded to the unique circumstances with a customer-friendly approach, it's worth noting that U.S. airlines like United do not charge change fees on international flights originating in the United States, including round-trip tickets. Delta, which partners with LATAM, also mentioned its commitment to "situational flexibility to support customer adjustments."

In essence, the Taylor Swift concert postponement became more than just a schedule change; it became an opportunity for LATAM Airlines to demonstrate flexibility and understanding in response to unforeseen circumstances, aligning with the broader industry trend of providing passengers with more options and leniency when faced with unexpected events.

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