Real-time baggage tracking at Amsterdam Schiphol airport

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Amsterdam Schiphol Airport (AMS) continues its commitment to enhancing passenger experience by introducing real-time baggage tracking technology. Responding to feedback from travelers, the airport has implemented an innovative solution aimed at providing passengers with greater transparency and convenience during their journey.

Real-time baggage tracking

Effective April 3, 2024, passengers arriving at Amsterdam Schiphol Airport will have access to real-time updates on the location and status of their baggage. Utilizing predictive algorithms, developed from ground handling practices, this technology offers insights into baggage whereabouts and estimated arrival times. Travelers can conveniently access this information through 150 screens across baggage halls, as well as via the airport's website and mobile application.

Enhanced transparency

The implementation of real-time baggage tracking addresses a crucial need expressed by passengers—knowing when their baggage will arrive on the belt. Sander van Tienhoven, Product Owner of Passenger Information at Royal Schiphol Group, highlights the significance of transparency in meeting passenger expectations. The self-learning model, powered by thirteen data sources, including the innovative Deep Turnaround model, enables accurate predictions of baggage waiting times, enhancing overall transparency and efficiency.

Technological advancements

Amsterdam Schiphol Airport's adoption of real-time baggage tracking exemplifies its commitment to harnessing technology to improve passenger services. In a post-pandemic travel landscape marked by increased passenger volumes, airports face the challenge of efficiently managing passenger flow and enhancing operational capabilities. Investing in technological solutions offers a cost-effective and agile approach to addressing these challenges while prioritizing passenger satisfaction.

The success of real-time baggage tracking at Amsterdam Schiphol Airport underscores the importance of collaboration between airports and airlines. By sharing data and insights, stakeholders can collectively develop innovative solutions to optimize passenger experience and streamline airport operations. The proactive approach adopted by the Royal Schiphol Group demonstrates a commitment to continuous improvement and responsiveness to evolving passenger needs.

Future outlook

As air travel continues to rebound and evolve, the role of technology in enhancing passenger experience will become increasingly vital. Amsterdam Schiphol Airport's investment in real-time baggage tracking sets a precedent for other airports seeking to enhance efficiency and customer satisfaction. Looking ahead, continued innovation and collaboration will be key drivers in shaping the future of airport operations and passenger services.

The introduction of real-time baggage tracking at Amsterdam Schiphol Airport represents a significant milestone in the journey towards enhancing passenger experience and operational efficiency. By leveraging predictive algorithms and data-driven insights, the airport demonstrates its commitment to meeting the evolving needs of travelers in a dynamic and competitive aviation landscape. As technology continues to evolve, airports worldwide will undoubtedly embrace similar initiatives to deliver seamless and personalized travel experiences for passengers.

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MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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