British Airways – claim compensation for cancelled flights

British Airways check-in

You can check into British Airways flights online, on your mobile phone, or at the airport either by using a check-in machine or right at the check-in desk.

Passengers who need specific on-board services, or who are travelling with pets, are required to check in at the airline counter in the airport you are departing from.

BA online check-in

Passengers can check in online from 24 hours ahead of the departure, choose a seat and print out their boarding pass or get it on their mobile phone (first ensure mobile check-in is possible in the airport you are departing from). 

British Airways online check-in with mobile

Checking-in and downloading the boarding pass to your mobile phone is easy, efficient, and enables you to plan for your flight irrespective of where you happen to be. From 24 hours prior to departure, you can check in, book your seat, and get your boarding pass on your mobile phone. Before your flight, be sure to check that mobile check-in is available in the airport of departure.

In case there are any issues with your mobile boarding pass, you are able to get a regular paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in counter at the airport. In the event you are experiencing problems with your phone, or have accidentally deleted your boarding pass, the above additionally applies.

BA flight check-in machines

These are the screens you are able to use to check in at the airport. Not all airports have self-check-in machines, so make sure that the airport you are departing from does ahead of your journey. Most types of check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

British Airways check-in deadlines

Check-in deadlines are essential in order to ensure on-time departure for flights. Whichever way you opt to check in, verify you have your boarding pass and that all necessary baggage is checked prior to the deadline.

British Airways baggage allowance

You can find out more about British Airways’ baggage policy below.

British Airways carry-on baggage

The class of your flight ticket influences the amount of carry-on baggage items you are allowed on a British Airways flight.

Carry-on baggage has to comply with airline regulations.

It is necessary to check your carry-on baggage at a British Airways counter or, if available at the departure airport, by using a self-service bag drop service, when it falls outside the airline's regulations. It is important to note that you could be required to pay charges if it happens that you have to check this baggage.

Dimensions of carry-on baggage – max. 56 x 45 x 25 cm
Foldable garment bag dimensions – max. 55 x 35 x 25 cm

Economy Class – limited to 1 item of carry-on baggage up to 23 kg
Premium Economy Class – limited to 1 item of carry-on baggage up to 23 kg
Business Class – 1 carry-on baggage item, each up to 23 kg
First Class – 1 item of carry-on baggage, each up to 23 kg

British Airways checked baggage

The free baggage allowance is dependent on the travel class and the fare of the flight ticket.

Checked BA baggage allowance

Economy Class – 1 baggage item, up to 23 kg
Premium Economy Class – 2 baggage items, up to 23 kg each
Business Class – 2 baggage items, up to 32 kg each
First Class – 2items of baggage, each up to 32 kg

British Airways claim for baggage issues

It is necessary to report damaged or delayed baggage at once, either to the British Airways baggage tracing counter or the British Airways service desk. Save all documents relating to your flight, most importantly your boarding pass and baggage claim tag.

Written confirmation is always necessary, as well as a reference number of your claim. Till baggage receipt, or your claim is settled, you must maintain these documents.

There is also the option to pursue a claim for lost or delayed baggage with MYFLYRIGHT, more information on this can be found here.

British Airways booking travel classes

The travel class determines the standard of service and accommodation aboard a plane. The number of classes provided varies by airline. There are 4 travel class types available with British Airways – Economy (Euro Traveller and World Traveller), Premium Economy (World Traveller Plus), Business (Club Europe, Club World, Club World London City), and First Class. Cabin classes are then also divided into invisible booking classes, which offer differing services.

British Airways Economy Class

This is the most affordable travel class of plane accommodation. On all flights with British Airways, you may opt to fly Economy Class.

Seats – 31-inch seat pitch
On-board entertainment – films, TV, digital newspapers, and magazines offered on long-haul flights
On-board meal – available on long-haul flights (World Traveller)

British Airways Premium Economy Class

This is a travel class between Economy Class and Business Class, which offers the passenger added services within comfortable surroundings while getting ready for the flight and while flying.

Passenger benefits

Seats – are wider, with greater recline, and more leg room compared to Economy Class
Baggage – 2 items of checked-in baggage up to 23 kg each
On-board extras – noise-cancelling headphones, amenity kit and complimentary bar service

British Airways Business Class

A class that offers the opportunity for passengers to travel in superior comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

British Airways First Class

First Class is the highest class provided to the passengers. There is generally limited seating available, and passengers can experience the finest service, in a pleasant atmosphere, with added space and privacy.

British Airways First Class is offered on several long-haul airplanes including Airbus A380, Boeing 777, Boeing 787-9 and others.

Priority check-in – dedicated check-in desks and fast-track security at various airports
Seats – spacious premium cabin
On-board meal – fine meals served on exclusively designed crockery

British Airways lounges

You can experience four varieties of British Airways airport lounges – Galleries Club, Galleries First, Concorde Room, and Arrival Lounges.

Travelling with children on BA flights

Children aged two (2) and above need to have a separate seat booked.

According to the country, specific regulations may have to be met for minors (under-age children) who are entering or exiting the country, if they are travelling alone, or with an adult, regardless if that adult has parental authority or not.

Always check which documents are needed for flying before the flight, to ensure entry and exit is possible in a particular country.

Carrycots – possible to reserve for long-haul flights only, only for babies below 13 kg. Please note that booking must be made for carrycots in advance. A booking fee for the carrycot seat may be required.

Travelling with pets on British Airways flights

Travelling with pets with British Airways is allowed. Requires contacting the airline in advance.

You can travel with pets, with an additional charge as additional carry-on baggage or for transport in the cargo hold area – this is, however, subject to the weight and scale of the animal, and also country and other airline rules.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.