Brussels Airlines – refund and compensation

Brussels Airlines check-in

Brussels Airlines offers a choice of check-in ways – your mobile phone or tablet, online, airport self-check-in machines, or at the check-in counter at the airport.

In case you demand certain on-board services or are travelling with pets, make sure to check in right at the check-in desk in the airport you are departing from.

Brussels Airlines online check-in

Online check-in begins from 24 hours and up to 1 hour ahead of time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (check mobile check-in is possible at the departure airport). 

Mobile check-in

From 24 hours up to 1 hour prior to departure, you can check in, reserve your seat, and get your boarding pass using your mobile device. Remember to check the possibility of mobile check-in in the airport of departure.

If there are any issues with your mobile boarding pass, you may collect a conventional paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in counter at the airport. This further applies in case you experience any problems with your phone, or if you delete your boarding pass inadvertently.

Check-in machine

These are the stand-alone computer screens for use in airports for checking yourself in. Check that check-in machines are located in your airport of departure prior to your journey. You can typically check in at the machine either with your passport, or by filling in your last name and booking reference, which is in your booking confirmation.

Brussels Airlines check-in deadlines

The point of check-in deadlines is to guarantee flights leave on schedule. You must have checked in baggage and have your boarding pass – regardless of how you checked in – prior to the deadline.

Brussels Airlines baggage regulations

Brussels Airlines carry-on baggage

The class of your flight ticket decides the number of carry-on baggage items you are allowed on a Brussels Airlines flight.

The carry-on baggage is required to comply with the airline’s regulations.
When your baggage does not adhere to Brussels Airlines' carry-on regulations, you must check it in at the airline counter or, if available, at a self-service bag drop kiosk. Additional fees may be required if this occurs.

Dimensions for carry-on baggage – max. 55 x 40 x 23 cm
Dimensions applied to foldable garment bags – max. 57 x 54 x 15 cm

Economy Class – limited to 1 item of carry-on baggage up to 12 kg
Premium Economy Class – 1 item of carry-on baggage up to 12 kg
Business Class – 1 item of carry-on baggage, each up to 16 kg

Brussels Airlines checked baggage

The free baggage allowance is determined by the travel class and the cost of the flight ticket.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

Checked-in baggage allowance in addition to carry-on baggage

Economy Class – 1 baggage item, up to 23 kg
Premium Economy Class – 1 item of baggage, up to 23 kg each
Business Class – 2 baggage items, up to 32 kg each

Brussels Airlines excess baggage

Respecting excess or special baggage items, some important points need to be kept in mind.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Brussels Airlines baggage policy: Sports equipment

You should reserve as early as possible for sports baggage due to the fact that the space for such items is restricted.

Baggage problems

Damaged baggage, or baggage not getting to the destination, can be attributed to a variety of issues. Problems with your baggage may be due to technical difficulties in the baggage handling area, unfavourable weather conditions, or the baggage tag detaching from your luggage.

Delayed / damaged baggage claim

A statement should be made immediately to the Brussels Airlines baggage tracing desk or service counter if your baggage is damaged or has not arrived at the destination airport. Keep all documents relating to your flight, most importantly your boarding pass and baggage claim tag.

It is a requirement to provide confirmation in writing and the reference number for your claim. Until the delivery of your baggage, or your claim is resolved, it is crucial to maintain these documents.

You can also opt to enlist MYFLYRIGHT to claim for lost or delayed baggage, you can find more detailed information here.

Brussels Airlines flight travel classes

The quality of accommodation on a plane is marked by the travel class. The number of classes provided to the passenger is dependent on the airline. Passengers can choose from Brussels Airlines' 3 travel classes – Economy, Premium Economy, and Business (Intercontinental flights). Each cabin class is further divided into invisible booking classes.

Brussels Airlines Economy Class

This is the most affordable travel class of seating. Passengers can fly Economy Class on any Brussels Airlines flights.

Seats – 30-33-inch seat pitch
On-board entertainment – films, music, games, and newspapers available on long-haul flights
On-board meal – available on long-haul flights

Brussels Airlines Premium Economy Class

A travel class between Business and Economy Class, Premium Economy Class provides extra services in a comfortable environment ahead of and in the course of the flight. 

Passenger benefits

Seats – 23% more legroom than in Economy, a wider seat with a 40° recline
Baggage – 2 items of checked-in baggage up to 23 kg each
Lounges – access Business lounges at Brussels Airport with a fee
On-board extras – complimentary meals, drinks and a 'special treat' during the flight

Brussels Airlines Business Class

A more comfortable journey can be experienced by passengers travelling in this class. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Business Class for short and mid-haul flights

Passenger benefits

Priority check-in – priority check-in counters in all airports
Additional baggage – 2 items of carry-on baggage
Lounges – access to the Business lounges and Brussels Airlines' partner lounges
Priority boarding – boarding the plane first
Seats – empty middle seat on the first rows
On-board meal – complimentary food and drink

Business Class for long-haul flights

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – access to the Business lounges and Brussels Airlines' partner lounges
Priority boarding – boarding the plane first
Seats – a spacious seat that can be converted into a two-metre fully-flat bed
On-board entertainment – passengers can select from films, games, music, and e-reading materials with Brussels Airlines' inflight entertainment

Brussels Airlines lounges

Three varieties of lounges are available with Brussels Airlines – The Loft, The Suite, and Sunrise Lounge.

Flying with children on Brussels Airlines flights

There must be an individual seat booked for children who are aged two (2) and above.

Rules vary for each country regarding minors (under-age children) travelling by themselves, or who are travelling with an adult.

Make sure you have all the travel documents you need prior to travelling in order to ensure entry and exit is permitted by the country.

Carrycots – reservation possible during long-haul flights, babies must be under 10 kg and under 70 cm in length. Booking is must be done in advance. A reservation charge for the carrycot seat could be required.

Children’s menu – available on board for children aged 2-11. Reservation required up to 48 hours before departure. 

Brussels Airlines pet policy

Travelling with pets with Brussels Airlines is allowed. Requires notifying the airline at the time of reservation.

You can travel with pets, with an extra charge as extra carry-on baggage or for transport within the cargo hold – this is, however, subject to the weight and scale of the animal, and country and other airline restrictions.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.