Flight compensation claims

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Aer Lingus – refund and compensation for flights

Name: MYFLYRIGHT
Price range: $

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Flight cancelled
by airline

Flight cancelled
by me Flight
delayed Denied
boarding Luggage:
Delayed / Lost Package tour cancelled

Get up to 600 €* in compensation and your ticket refunded

Get an individual refund offer for your unused flight ticket

Get up to 600 €* in compensation for your flight delay

Get up to 600 €* in compensation for your denied boarding

Get up to 1 500 €* in compensation for your delayed or lost luggage

Get a refund offer for your cancelled package tour

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Aer Lingus – flight delay and flight cancellation

58/65

ON-TIME AIRLINE RANKING

8873 flights tracked

9 flights delayed by >3 hours

158 flights cancelled

Aer Lingus (IATA code: EI) is the second largest Irish airline. The airline belongs to International Airlines Group. Dublin Airport is the airline's hub. The company has 59 fleets, with flights to 93 destinations. AerClub / Avios is Aer Lingus' frequent flyer programme. Follow the guidelines in the link in order to join the programme. Go here for Aer Lingus Service Centre contact details.

Address:

Head Office Building, Shamrock House, Corballis, Dublin 14, Ireland

www.aerlingus.com

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

EI381 London Heathrow Airport

Shannon Airport

EXPECTED 19.11.2024 11:30:00

ACTUAL Cancelled

Cancelled

EI3408 Dublin International Airport

Donegal Airport

EXPECTED 13.11.2024 20:00:00

ACTUAL Cancelled

Cancelled

EI126 Pearson International

Dublin International Airport

EXPECTED 11.11.2024 05:15:00

ACTUAL 11.11.2024 08:24:00

Delayed

Aer Lingus online check-in

Passengers can check in online from 30 hours prior to the departure, select a seat and print out their boarding pass or have it sent to their mobile phone (first check mobile check-in is possible in the airport you are departing from).

Aer Lingus mobile check-in

Mobile check-in enables you to check in for your flight and download the boarding pass at your convenience. Check-in, seat booking, and receipt of your mobile boarding pass is all available from 30 hours prior to departure, on your smartphone or tablet. You should check the availability of mobile check-in in your departure airport.

A paper boarding pass can be picked up at a check-in machine (if available in the departure airport) or at the airline check-in desk, if something malfunctions with your mobile boarding pass. This is also applicable in case you experience any issues with your phone, or if you delete your boarding pass inadvertently.

Aer Lingus flight check-in machines

These are the screens you can use to check in at the airport. Not all airports have self-check-in machines, so check that the airport you are departing from does so prior to your journey. With the majority of check-in machines, you are able to check in using your passport, or by filling in your last name and the flight booking reference (found in your booking confirmation).

Aer Lingus check-in times & deadlines

To keep flights on schedule, check-in deadlines are crucial. No matter how you opt to check in, verify you have your boarding pass and that all necessary baggage is checked ahead of the deadline.

Aer Lingus baggage regulations

Aer Lingus hand luggage / carry on allowance

Aer Lingus' carry-on baggage allowance is dependent on the flight ticket's travel class. The carry-on baggage is required to meet the airline’s regulations.

When the carry-on baggage does not fall within regulations, it has to be checked in at an Aer Lingus desk or a self-service bag drop kiosk, if possible. Additional charges could be applied if this occurs.

Carry-on baggage dimensions – max. 56 x 40 x 24 cm

Aer Lingus checked baggage allowance

The ticket fare and travel class determine your free baggage allowance.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Saver – no free checked baggage
Plus / Advantage / AerSpace – 1 baggage item, up to 20 kg

Aer Lingus damaged baggage / delayed baggage

You should report damaged or delayed baggage at once, either to the Aer Lingus baggage tracing counter or the Aer Lingus service counter. Every flight document must be kept, especially your baggage claim tag and boarding pass.

It is necessary to provide confirmation in writing and the reference number for your claim. Make sure you have this till your baggage is delivered or your claim is settled.

You can also pursue a claim for issues with baggage by employing MYFLYRIGHT's services, which you can find out more about here.

Aer Lingus booking travel classes

The level of accommodation aboard a plane is determined by the travel class of the flight ticket. The number of classes offered varies by airline. There is 1 travel class choice offered by Aer Lingus – Economy - but passengers can choose from Saver, Plus, Advantage, and AerSpace fares.

Aer Lingus Economy Class

On flights with Aer Lingus, you can expect the following:

Seats – 31-32-inch seat pitch
On-board entertainment – TV series, films, music, and games
On-board meal – complimentary meal is provided

Aer Lingus airport lounge access

You can enjoy Aer Lingus airport lounges in Dublin, London Heathrow, and in New York (JFK).

Flying with a baby or child on Aer Lingus flights

Separate seats are a requisite for children aged two (2) and above.

Depending on the country, specific regulations may need to be followed for minors (children under a certain age) who are entering or exiting the country, whether they are travelling alone, or with an adult, regardless whether that adult is the parent or not.

Prior to flying, ensure you have all necessary documents, in order to check you are not refused entry or exit by the country.

Carrycots – available for transatlantic flights. Be advised that carrycots require booking in advance. A reservation fee for the carrycot seat might be required.

Flying with pets on Aer Lingus flights

Travelling with pets with Aer Lingus is allowed. Requires booking online or contacting the airline in advance.

The weight and scale of your pet and restrictions for countries and other airlines determine whether you may fly with them – if the animal complies with regulations, it can be carried with an extra fee as carry-on baggage, or inside the airplane's cargo hold.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.