Aer Lingus – refund and compensation for flights

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Aer Lingus – flight delay and flight cancellation



12749 flights tracked

46 flights delayed by >3 hours

175 flights cancelled

Aer Lingus (IATA code: EI) is the second largest Irish airline. The airline belongs to International Airlines Group. Dublin Airport is the airline's hub. The company has 59 fleets, with flights to 93 destinations. AerClub / Avios is Aer Lingus' frequent flyer programme. Follow the guidelines in the link in order to join the programme. Go here for Aer Lingus Service Centre contact details.


Head Office Building, Shamrock House, Corballis, Dublin 14, Ireland

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

Aer Lingus check-in

You can check into Aer Lingus flights online, on your mobile phone or tablet, or at the airport either by using a self-check-in machine or directly at the check-in counter.

When travelling with pets, or if there are specific on-board services which you need, you have to check in at the airline check-in desk in the airport of departure.

Discover more details about Aer Lingus check-in options here.

Aer Lingus online check-in

Passengers can check in online from 30 hours prior to the departure, select a seat and print out their boarding pass or have it sent to their mobile phone (first check mobile check-in is possible in the airport you are departing from).

To check in online for an Aer Lingus flight, follow this link.

Aer Lingus mobile check-in

Mobile check-in enables you to check in for your flight and download the boarding pass at your convenience. Check-in, seat booking, and receipt of your mobile boarding pass is all available from 30 hours prior to departure, on your smartphone or tablet. You should check the availability of mobile check-in in your departure airport.

A paper boarding pass can be picked up at a check-in machine (if available in the departure airport) or at the airline check-in desk, if something malfunctions with your mobile boarding pass. This is also applicable in case you experience any issues with your phone, or if you delete your boarding pass inadvertently.

Aer Lingus flight check-in machines

These are the screens you can use to check in at the airport. Not all airports have self-check-in machines, so check that the airport you are departing from does so prior to your journey. With the majority of check-in machines, you are able to check in using your passport, or by filling in your last name and the flight booking reference (found in your booking confirmation).

Aer Lingus check-in times & deadlines

To keep flights on schedule, check-in deadlines are crucial. No matter how you opt to check in, verify you have your boarding pass and that all necessary baggage is checked ahead of the deadline.

Aer Lingus baggage regulations

You can view additional detailed information about Aer Lingus' baggage policy here.

Aer Lingus hand luggage / carry on allowance

Aer Lingus' carry-on baggage allowance is dependent on the flight ticket's travel class. The carry-on baggage is required to meet the airline’s regulations.

When the carry-on baggage does not fall within regulations, it has to be checked in at an Aer Lingus desk or a self-service bag drop kiosk, if possible. Additional charges could be applied if this occurs.

More details on allowance for carry-on baggage are here.

Carry-on baggage dimensions – max. 56 x 40 x 24 cm

Aer Lingus checked baggage allowance

The ticket fare and travel class determine your free baggage allowance.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Saver – no free checked baggage
Plus / Advantage / AerSpace – 1 baggage item, up to 20 kg

Aer Lingus baggage policy for excess luggage

A number of things must be noted for excess and special baggage items and this varies depending on your travel class.

For detailed information respecting this, as well as flat fees, go here.

Aer Lingus baggage allowance for sports equipment

When bringing sports equipment on your journey, the information here will be of use. It is advisable to reserve as early as possible for sports baggage due to the fact that the space for such items is restricted.

You can read more information relating to size and weight allowances and flat fees for sports equipment via this link.

Aer Lingus luggage issues

Damaged baggage, or baggage failing to arrive at the destination, could be due to a variety of factors. Issues with your baggage can be due to technical difficulties in the baggage handling area, bad weather, or the baggage tag becoming separated from your luggage.

For information on compensation claims for baggage which is damaged, or baggage tracing, click here.

Aer Lingus damaged baggage / delayed baggage

You should report damaged or delayed baggage at once, either to the Aer Lingus baggage tracing counter or the Aer Lingus service counter. Every flight document must be kept, especially your baggage claim tag and boarding pass.

It is necessary to provide confirmation in writing and the reference number for your claim. Make sure you have this till your baggage is delivered or your claim is settled.

You can also pursue a claim for issues with baggage by employing MYFLYRIGHT's services, which you can find out more about here.

Aer Lingus booking travel classes

The level of accommodation aboard a plane is determined by the travel class of the flight ticket. The number of classes offered varies by airline. There is 1 travel class choice offered by Aer Lingus – Economy - but passengers can choose from Saver, Plus, Advantage, and AerSpace fares.

To read more with regards to Aer Lingus travel classes follow the link.

Aer Lingus Economy Class

On flights with Aer Lingus, you can expect the following:

Seats – 31-32-inch seat pitch
On-board entertainment – TV series, films, music, and games
On-board meal – complimentary meal is provided

Aer Lingus airport lounge access

You can enjoy Aer Lingus airport lounges in Dublin, London Heathrow, and in New York (JFK).

Flying with a baby or child on Aer Lingus flights

Separate seats are a requisite for children aged two (2) and above.

Depending on the country, specific regulations may need to be followed for minors (children under a certain age) who are entering or exiting the country, whether they are travelling alone, or with an adult, regardless whether that adult is the parent or not.

Prior to flying, ensure you have all necessary documents, in order to check you are not refused entry or exit by the country.

Carrycots – available for transatlantic flights. Be advised that carrycots require booking in advance. A reservation fee for the carrycot seat might be required.

Children’s menu – meals can be pre-ordered or purchased on board Go here for more details.

To read more about flying with children, go here.

Flying with pets on Aer Lingus flights

Travelling with pets with Aer Lingus is allowed. Requires booking online or contacting the airline in advance.

The weight and scale of your pet and restrictions for countries and other airlines determine whether you may fly with them – if the animal complies with regulations, it can be carried with an extra fee as carry-on baggage, or inside the airplane's cargo hold.

Follow the link for more detailed information on Aer Lingus' regulations about travelling with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation