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AIR ITALY S.p.A. (IATA code: IG) is the second largest Italian airline. Air Italy belongs to AQA Holding S.p.A. Milan Malpensa Airport is the location of the airline's hub. Air Italy subsidiary airlines include Air Italy Fleet Management, Meridiana Maintenance, and Wokita. The company has 13 fleets and flies to 26 destinations.

Address:

Aeroporto Costa Smeralda, 07026 Olbia OT, Italy

www.airitaly.com/en

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

@MyAirItalyClub is Air Italy’s frequent flyer programme. To enrol in the programme, please follow the steps here. Air Italy Service Centre contact details can be found here.

Air Italy flight check-in

Air Italy offers a choice of check-in methods – your mobile phone or tablet, online, airport check-in machines, or at the check-in desk at the airport.
In the event that you are travelling with pets or demand particular services onboard the plane, please check in at the airline check-in desk in the departure airport.

Find additional details about Air Italy check-in options here.

Air Italy online check-in

Online check-in begins from 48 hours ahead of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (ensure mobile check-in is available at the airport). Online check-in for Air Italy is provided here.

Air Italy mobile check-in

Checking in and downloading the boarding pass to your mobile phone is straightforward, fast, and enables you to prepare for your flight no matter where you may be. Ensure mobile check-in is possible in the airport of departure.

A paper boarding pass can be obtained at a check-in machine (if located in the departure airport) or at the airline check-in desk, if something malfunctions with your mobile boarding pass. This additionally applies if you have any issues with your phone, or in case you delete your boarding pass mistakenly.

Air Italy check-in machines

These machines enable you to check yourself in at the airport. Remember to make sure that check-in machines are available prior to arriving at the airport you are departing from. The majority of check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Air Italy flight check-in deadlines

In order to keep flights on schedule, check-in deadlines are a necessity. You should have checked in baggage and have your boarding pass – however you checked in – ahead of the deadline.

Air Italy airline baggage allowance

Additional detailed information about Air Italy’s baggage policy can be found here.

Air Italy carry-on baggage

The number of items of carry-on baggage permitted with Air Italy flights is determined by the travel class of the flight ticket. The carry-on baggage must fall within the airline’s regulations.
If your baggage does not conform to Air Italy carry-on regulations, you should check it in at the airline counter or, if possible, at a self-service bag drop kiosk. You could need to pay additional charges for this.

You can discover more information regarding carry-on baggage regulations here.

Carry-on baggage dimensions – max. 55 x 40 x 20 cm
Dimensions applied to foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – limited to 1 item of carry-on baggage up to 8 kg
Business Class – 1 carry-on baggage item, each up to 8 kg

Air Italy airlines checked baggage

Free baggage allowance depends on your ticket fare and travel class.

Dimensions for checked-in baggage – max. 158 cm (width + height + depth)

Checked-in baggage allowance in addition to carry-on baggage

Economy Class – 1 item of baggage, up to 23 kg
Business Class – 2 baggage items, up to 32 kg each

Air Italy excess baggage

Several things must be taken into account with regards to excess and special baggage items.

More information on excess baggage and flat rates can be found via the link.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Air Italy baggage policy: Sports equipment

It is a good idea to make a reservation for your sports baggage before travelling because there is a limitation on the amount of space available for these items.

Air Italy baggage problems

There are a variety of causes why baggage gets damaged or does not arrive at the destination airport. Difficulties with your baggage may be due to technical difficulties in the baggage handling area, bad weather, or the baggage tag falling off your luggage.
To find out about baggage compensation claims, or tracing delayed baggage, follow this link.

Baggage delay / damage on an Air Italy flight

You have to report damaged or delayed baggage immediately, either to the Air Italy baggage tracing counter or the Air Italy service counter. Remember to maintain every flight document, first and foremost your baggage claim tag and boarding pass.

Written confirmation is always necessary, and a claim reference number. Till receiving your baggage, or your claim is resolved, it is essential to keep these documents.

There is also the possibility to enforce a claim for baggage problems with MYFLYRIGHT, more detailed information on this can be found here.

Air Italy flight travel classes

A travel class sets out the level of accommodation onboard the aircraft. The quantity of classes available to the passenger depends on the airline. Passengers can select from Air Italy’s 2 travel classes – Economy and Business. Each individual cabin class is then divided into invisible booking classes.

Air Italy Economy Class

The most affordable travel class available with the airline. Air Italy offers Economy Class for each flight.

Seats – 31-36-inch seat pitch
On-board meal – snacks and cold meals on medium-haul flights and full meals served on long-haul flights

Air Italy Business Class

A more comfortable journey can be experienced by passengers travelling in this class. Business Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and added on-board amenities.

Air Italy Business Class: Short, mid-haul routes

Passenger benefits

Additional baggage – 2 items of carry-on baggage
Lounges – access to partner lounges
Priority boarding – boarding the plane first
Seats – 180-degree reclining seats
On-board meal – gourmet meals
On-board entertainment – Air Italy onboard entertainment offers individual entertainment system

Follow the link for more details respecting flying long-haul routes with Air Italy Business Class.

Air Italy lounge

No lounge information available for this airline.

Travelling with children on Air Italy flights

There has to be an individual seat booked for children who are from the age of two (2).

Country regulations differ for children under a certain age, either travelling alone or with an adult.

Always find out which documents are necessary for your trip ahead of time, to make sure entry and exit is not refused in a particular country.

To find out more on flying with children, follow the link.

Travelling with pets on Air Italy flights

Travelling with pets with Air Italy is allowed. Requires contacting the airline in advance.

You can travel with pets, with an extra fee as additional carry-on baggage or for transportation inside the cargo hold – although this is dependent on the weight and size of the animal, together with country and other airline rules.

Further details about travelling with pets with Air Italy is available on this page.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

Press contact

For interview requests, appointments and speaking inquiries, please contact:

Sopiko Dvalishvili

pr@myflyright.de
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