American Airlines – cancellation and refund policy

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American Airlines – flight delay and flight cancellation



190599 flights tracked

2905 flights delayed by >3 hours

3137 flights cancelled

American Airlines, which has the IATA code AA, is the largest American airline company. The airline company belongs to American Airlines Group and is a part of Oneworld. The airline’s hub is at Dallas/Fort Worth International Airport. The secondary hub is located at John F. Kennedy International Airport. The company owns 945 fleets and flies to 350 destinations.


4333 Amon Carter Blvd, Fort Worth, TX 76155, USA

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

American Airlines' frequent flyer programme is AAdvantage. To sign up for the programme, please follow the guidelines here. American Airlines Service Centre contact details are here.

American Airlines check-in

You can check into American Airlines flights online, on your mobile device, or at the airport either by using a self-check-in machine or directly at the check-in counter.

When you demand special services onboard the plane or are travelling with pets, make sure to check in at the check-in counter in the airport.

For further information on checking in with American Airlines follow the link.

American Airlines online check-in

Online check-in is possible 24 hours prior to scheduled flight departure and makes it possible for you to pick your seat and either print out your boarding pass or receive it in mobile version (be aware that not all airports have mobile check-in as a choice).

To check in online for your American Airlines flight, follow the link.

American Airlines: Check in with mobile

Mobile check-in allows you to check in for your flight and download the boarding pass in your own time. Possible from 24 hours ahead of take-off, you can check in, choose a seat, and get your mobile boarding pass, all on your mobile phone. Mobile check-in is not available in all airports, so it is important to check this when getting ready for your trip.

A paper boarding pass can be collected at a check-in machine (if available in the departure airport) or at the airline check-in desk, in case something fails with your mobile boarding pass. If you are experiencing troubles with your phone, or have accidentally deleted your boarding pass, the above also applies.

American Airlines flight check-in machines

These are the screens you may use to check in at the airport. Always check that check-in machines are available prior to arriving at the departure airport. Most check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

American Airlines check-in time & deadlines

So as to keep flights punctual, check-in deadlines are essential. Make sure you have your boarding pass and have checked in any baggage prior to the deadline, whether you checked in on your mobile device, at the check-in desk, or at a check-in machine.

Follow the link for further information in relation to American Airlines check-in deadlines.

American Airlines baggage allowance

View detailed information with regards to American Airlines' baggage policy here.

American Airlines hand luggage / carry on

The class of your flight ticket determines the number of carry-on baggage items you are permitted on an American Airlines flight. Carry-on baggage is required to conform to airline regulations.

When your baggage does not conform to American Airlines' carry-on regulations, you should check it in at the airline desk or, if possible, at a self-service bag drop kiosk. You may need to pay extra charges for this.

More information on baggage allowance can be viewed here.

Carry-on baggage dimensions – max. 56 x 36 x 23 cm
Dimensions applied to foldable garment bags – max. 45 x 35 x 20 cm

All travel classes: 1 item of carry-on baggage

American Airlines checked baggage

Free baggage allowance is determined by your ticket fare and travel class.

Regulations for checked-in baggage dimensions – max. 158 cm (width + height + depth)

American Airlines baggage policy for checked bags

Economy Class – max. 23 kg per baggage item (number of baggage items allowed varies according to flight route, must be purchased)
Premium Economy Class – 2 baggage items, max. 23 kg each
Business Class - 2 baggage items, max. 32 kg each
First Class – 2-3 baggage items, max. 32 kg each

American Airlines luggage policy: Excess baggage

Regarding excess or special baggage items, some essential points need to be kept in mind.
Here you can find additional information about this and flat fees.

Baggage considered to be excess

Economy & Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth)

American Airlines luggage policy: Sports equipment

Whatever sports baggage you are travelling with, you will find all the applicable information to plan for your flight here. It is recommended to reserve as early as possible for sports baggage due to the fact that the space for such items is restricted.

You can find more information about size as well as weight allowances and flat fees for sports equipment via this link.

American Airlines baggage problems

Damaged baggage, or baggage failing to get to the destination, can be a result of several reasons. Technical issues in the baggage handling area, bad weather, or the baggage tag coming off, can all cause concerns with your baggage.

For details on compensation claims for damaged baggage, or delayed baggage tracking, follow this link.

American Airlines tracking baggage / damaged bags

Damaged or delayed baggage has to be declared straight away at the American Airlines baggage tracing desk or the airline's service desk. Take care to keep hold of each flight document, especially your baggage claim tag and boarding pass.

A reference number of your claim, as well as confirmation in writing, is always required. Make sure you have this till receiving your baggage or your claim is settled.

Another method to enforce a claim for difficulties with baggage is to make the claim using the help of MYFLYRIGHT, more details can be found here.

American Airlines travel classes

A travel class describes the quality of accommodation onboard the aircraft. The choice of classes offered to the passenger depends on the airline. Passengers may pick from American Airlines' 4 travel classes – Economy, Premium Economy, Business, and First Class. Cabin classes are then also split into invisible booking classes, which have differing services.

You can read more information on American Airlines travel classes here.

American Airlines Economy Class

This is the most affordable travel class provided. Passengers can fly Economy Class on any American Airlines flights.

Seats – 31-32-inch seat pitch
On-board entertainment – TV series, music, and films are available through the airline's app for tablets and smartphones
On-board meal – a meal / snack will be provided. The type of meal or snack depends on flight length as well as on the time of day

American Airlines Premium Economy Class

A travel class between Business and Economy Class, Premium Economy offers added amenities within relaxing surroundings ahead of and during the flight.

Find out further details with regards to Premium Economy Class with American Airlines here.

Passenger benefits

Seats – wider seats with extra legroom
On-board extras – STATE Bags amenity kits and sleep sets

American Airlines Business Class

Business Class provides passengers with extra comfort for their flight. This class can be recognisable from other travel classes in terms of the calibre of seats, meals and drinks, service on the ground and on-board extras.

American Airlines Business Class: Short & mid-haul

Passenger benefits

Priority check-in – fast check-in for Business Class passengers
Additional baggage – greater baggage allowance up to 32 kg
Lounges – access to several lounges
Priority boarding – boarding the plane first
Seats – comfortable leather seats with extra legroom
On-board meal – meals served are from the premium menu

You can discover more about short and medium-haul flights with American Airlines Business Class here.

American Airlines Business Class: Long-haul

Passenger benefits

Priority check-in – fast check-in for Business Class passengers
Additional baggage – greater baggage allowance up to 32 kg
Lounges – access to several lounges
Priority boarding – boarding the plane first
Seats – comfortable leather seats with extra legroom
On-board meal – meals served are from the premium menu
On-board entertainment – American Airlines inflight entertainment includes personal inflight entertainment system

Read additional details on American Airlines Business Class on long-haul flights by following the link.

American Airlines First Class

This is the most luxurious travel class passengers can decide to travel with. There is normally a smaller quantity of seats available for purchase, with a higher level of comfort and service, as well as more privacy and space.

Find out more detailed information relating to travelling American Airlines First Class here.

Priority check-in – fast check-in for First Class passengers
First Class Lounges – access to Flagship and / or other Premium Lounges
Seats – spacious seats that are convertible into a fully-flat bed
On-board meal – meals from the top chiefs

American Airlines airport lounges

Four kinds of lounges are available with American Airlines – Flagship® Lounge, Flagship® First Dining, Admirals Club®, and Arrivals Lounges.

Travelling with children on American Airlines flights

Children aged two (2) and above must have a separate seat reserved.

Be aware that some countries have particular regulations regarding minors landing in or departing from that country, who are travelling on their own, with a parent, or with an adult without parental authority.

Ahead of travelling, make sure you have all necessary travel documents, to check you are not refused entry or exit by the country.

For further information on travelling on American Airlines with children, go here.

Travelling with pets on AA Airlines flights

Travelling with pets with American Airlines is allowed, but only with cats and dogs, with an exception of several breeds.

You can travel with pets with an extra charge as extra carry-on baggage or for transport inside the cargo hold – but this is dependent on the weight and scale of the animal, in addition to country and other airline restrictions.

Go here for more detailed information on American Airlines' regulations on flying with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation