Condor Airlines – refund and cancellation policy

Condor check-in

Condor's check-in choices make it possible for you to check in online, by using your mobile device, at a self-check-in machine or at the airline check-in counter at the airport.
It is required that you check in at the airline counter at the airport of departure in case of travelling with pets or when you have specific on-board requirements.

For further details on checking in with Condor go here .

Condor online check-in

Online check-in is available from 24 hours and up to 2 hours prior to time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (make sure mobile check-in is possible at the airport).

To process online check-in for your current flight with Condor, please follow the link.

Condor mobile check-in

You may conveniently check in and download the mobile boarding pass to your mobile phone wherever you happen to be. You can check-in, book your seat, and get your mobile boarding pass from 24 hours up to 2 hours before the flight departure, all on your mobile phone. Check that mobile check-in is available in the departure airport.

If you have an issue with your mobile boarding pass, you can visit the airline check-in counter or a check-in machine (where available) for a regular paper one. This further applies in case your phone has problems, or your boarding pass is deleted.

Condor Airlines check-in machines

These machines enable you to check in yourself at the airport. It is important to make sure that check-in machines are available ahead of travelling to the airport of departure. Most check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Condor flight check-in deadlines

Check-in deadlines are necessary to ensure on-time take-off for flights. Be certain you have your boarding pass and have checked in any baggage prior to the deadline, whether you checked in on your mobile device, at the check-in counter, or at a check-in machine.

For more detailed information regarding check-in deadlines for Condor, go here.

Condor baggage allowance

Further information about Condor's baggage policy can be found here.

Condor carry-on baggage

Condor's carry-on baggage allowance is dependent on the flight ticket's travel class.

The carry-on baggage must comply with the airline’s regulations.
When your baggage does not fall within Condor's carry-on regulations, you have to check it in at the airline desk or, if possible, at a self-service bag drop kiosk. Be aware that this could require an extra charge.

Dimensions for carry-on baggage – max. 55 x 40 x 20 cm
Foldable garment bag dimensions – max. 40 x 30 x 10 cm

Economy Class – 1 carry-on baggage item up to 8 kg
Premium Economy Class – 1 carry-on baggage item up to 8 kg
Business Class – limited to 1 item of carry-on baggage, up to 10 kg each

Further information regarding baggage allowance can be read about here.

Condor checked baggage

Free baggage allowance depends on your ticket fare and travel class.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Condor checked baggage allowance

Economy class – 1 item of baggage up to 20-23 kg (depending on flight Zone)
Premium Economy Class – 1 item of baggage, up to 25-32 kg (depending on flight Zone) each
Business Class – 1 baggage item, up to 30-32 kg (depending on flight Zone) each

Condor excess baggage

For excess or special baggage items, some essential points need to be taken into account.

Here you can find more information respecting this and flat fees.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg)

Condor baggage restrictions: Sports equipment

You can find all the information that is necessary about flying with sports baggage here.
It is recommended to make a reservation for sports equipment early (no less than 8 hours before departure), as the aircraft usually has limited allocated space for such items.

Additional information respecting sports baggage and equipment regulations can be found here.

Condor luggage problems

When baggage gets damaged, or does not arrive at your destination, it can be a consequence of a number of variables. The baggage handling area having technical problems, bad weather, or the baggage tag falling off, can all lead to a variety of concerns with your baggage.

To find out about baggage compensation claims, or tracing baggage, click here.

Delayed / damaged baggage claim

When your baggage is delayed or damaged, this should be reported promptly to the Condor baggage tracing counter or the Condor service counter at the arrival airport. Keep hold of all documents relating to your flight, first and foremost your boarding pass and baggage claim tag.

Confirmation in writing is always requisite, and a reference number of your claim. You should save this till the baggage delivery, or your claim is resolved.

There is also the opportunity to pursue a claim for problems with baggage by using MYFLYRIGHT, more details on this can be found here.

Condor flight travel classes

The level of accommodation on a plane is marked by the travel class of the flight ticket. The choice of classes available to the passenger is dependent on the airline. There are 3 travel class choices offered by Condor – Economy, Premium, and Business. Cabin classes are then also separated into invisible booking classes, which offer varying services.

To find out more with regards to Condor travel classes go here.

Condor Economy Class

This travel class is the most affordable one offered by the airline. Passengers can fly Economy Class on any Condor flights.

Seats – 30-inch seat pitch
On-board entertainment – TV series, documentaries, children’s programmes, and music available on long-haul routes
On-board meal – available on long-haul flights and depends on the flight Zones

Condor Premium Economy Class

Extra services in relaxing surroundings are offered in this travel class, which is between Business and Economy Class.

More information concerning Condor Premium Economy Class can be found here.

Passenger benefits

Seats – footrests and individually adjustable headrests (long-haul flights)
On-board extras – “Wellbeing Set” - a kit with accessories useful on board (available on long-haul flights) and headsets (short and medium-haul flights)

Condor Business Class

A more comfortable journey can be experienced by passengers travelling in this class. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Condor Business Class on short & mid-haul routes

Passenger benefits

Priority check-in – priority check-in counters at many airports worldwide as well as Priority Security Check in all the airports from the list
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges at many airports worldwide
Priority boarding – boarding the plane first
Seats – automatic seat with a 170 degree incline
On-board meal – gourmet menu with three main courses

Find out further detailed information on Condor Business Class during short and medium-haul routes via the link.

Condor airport lounges

No lounge information available for this airline.

Travelling with children on Condor flights

Children who are aged two (2) and above need individual seats.

Rules vary according to country regarding children under a certain age flying by themselves, or who are travelling with an adult.

You must always be sure of all necessary travel documents before your flight, if not you can be refused entry or exit in a country.

Carrycots – can reserve during long-haul flights, for babies under 8 kg. Reservation is necessary up to 48 hours prior to departure. Passengers may have to pay a seat reservation fee for the seat the carrycot is in.

Children’s menu – baby food can be provided on long-haul flights upon request.

More information regarding travelling with children with Condor can be found here.

Travelling with pets on Condor Airlines

Travelling with pets with Condor is allowed. Requires booking online in advance.

In the event that the weight, scale, and also country and other airline regulations are complied with, you are able to fly with your pet with an additional charge either as extra carry-on baggage or it can be transported via the cargo hold of the aircraft.

Follow the link for additional details on Condor's regulations regarding travelling with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.