Delta Airlines – refund and cancellation policy

The company owns 907 fleets and has flights to 325 destinations. Delta Air Lines' frequent flyer programme is SkyMiles. To register for the programme, please follow the guidelines in the link. You will find the contact details for Delta Air Lines Service Centre here .

Delta check-in

Delta Air Lines offers a choice of ways to check in – your mobile device, online, airport self-check-in machines, or at the check-in counter in the airport.

When you demand specific on-board services or are travelling with pets, be sure to check in at the check-in desk in the airport.

Discover additional information about Delta Air Lines check-in options here.

Delta online check-in

Passengers can check in online from 24 hours ahead of departure, choose a seat and print their boarding pass or receive it on their mobile phone (first make sure mobile check-in is possible in the airport of departure).

To process online check-in for your upcoming flight with Delta, please follow the link.

Delta mobile check-in

For added convenience, you have the option to choose to download your mobile boarding pass, making it possible to check in anytime you want. From 24 hours before departure, you can check in, choose your seat, and get your boarding pass with your mobile phone. Make sure mobile check-in is possible in the airport you are departing from.

In case you have difficulty with your mobile boarding pass, you can go to the airline check-in desk or a check-in machine (where available) for a standard paper one. This additionally applies in the event you experience any issues with your phone, or if you delete your boarding pass by accident.

Delta check-in kiosk

These are the machines which enable you to check yourself in at the airport. Not every airport has self-check-in machines, so make sure that your airport of departure does before your trip. The majority of check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Delta flight check-in deadlines

The purpose of check-in deadlines is to ensure flights leave according to schedule. You should have checked in baggage and have your boarding pass – regardless of how you checked in – prior to the deadline.

Follow the link for further detailed information on Delta Air Lines check-in deadlines.

Delta baggage allowance

View more information on Delta Air Lines' baggage policy here.

Delta cabin baggage / carry-on policy

The class of your flight ticket affects the number of carry-on baggage items you are permitted on a Delta Air Lines flight. The carry-on baggage is required to meet the airline’s regulations.

If your baggage does not adhere to Delta Air Lines' carry-on regulations, you are required to check it in at the airline desk or, if available, at a self-service bag drop kiosk. You could be required to pay additional charges for this.

Further details about allowance for carry-on baggage are here.

Carry-on baggage dimensions – max. 56 x 35 x 23 cm

All classes – limited to 1 item of baggage item, 7 kg or 10 kg, depending on destination

Delta checked baggage policy

Free baggage allowance depends on the travel class and cost of the flight ticket.

Regulations for checked-in baggage dimensions – max. 157 cm (width + height + depth)

Delta checked-in baggage allowance

Economy class – 2 baggage items each up to 23 kg
Premium Economy Class – 2 baggage items each up to 23 kg (32kg for Delta Premium Select)
Business Class – 2 baggage items, each up to 32 kg
First Class – 2 baggage items, each up to 32 kg

Delta excess baggage rules

A number of points must be considered for excess and special baggage items.
For additional information regarding this, as well as flat fees, go here.

Economy / Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 157 cm (width + height + depth), a maximum of 292 cm
Business Class – above 157 cm (width + height + depth, a maximum of 292 cm)

Delta baggage rules: Sports equipment

When taking sports baggage on your journey, the information here will be of use. It‘s advisable to reserve for sports baggage ahead of time, as the aircraft usually has limited allocated space for such items.

You can discover more detailed information on size as well as weight allowances and flat rates for sports baggage via this link.

Delta luggage issues

Baggage getting damaged or failing to get to the destination is a consequence of a number of causes. A lost baggage tag, bad weather, or technical issues in the baggage handling area can all result in baggage problems.

For information on how and where to make a claim for damaged baggage, or to read more information with regards to ways to track baggage which is delayed, click here.

Delta: Baggage claim for delayed / damaged bags

Damaged or delayed baggage should be declared at once at the Delta Air Lines baggage tracing desk or the airline's service desk. It is essential to keep all flight documents, most crucially your boarding pass and baggage claim tag.

A reference number of your claim, as well as confirmation in writing, is always requisite. Make sure you have this until your baggage is delivered or your claim is settled.

You can also opt to employ MYFLYRIGHT to claim for issues with baggage, you can find more information here.

Delta airline travel classes

The calibre of accommodation on an aircraft is marked by the travel class. The number of classes available to the passenger is dependent on the airline. Passengers may select from Delta Air Lines' 4 travel classes – Economy (Basic Economy and Main Cabin), Premium Economy (Delta Comfort+ and Delta Premium Select), Business (Delta One), and First Class. Cabin classes are then also split into invisible booking classes, which have varying services.

You can read more information with respect to Delta Air Lines travel classes here.

Delta Economy Class

This is the basic travel class offered. Passengers can fly Economy Class on all Delta flights.

Seats – 30-32-inch seat pitch
On-board entertainment – Delta Studio: films, TV shows, and music
On-board meal – complimentary snacks and non-alcoholic drinks

Delta Premium Economy Class

Premium Economy Class is between Economy and Business Class and provides additional amenities in more pleasant surroundings before and during the flight.

To read further information concerning travelling with Delta Premium Economy Class, click here.

Passenger benefits

Seats – wider seats with additional recline
Baggage – greater baggage allowance up to 32 kg each for Delta Premium Select

Delta One / Business Class

A class which gives passengers extra comfort. This class can be differentiated from the above travel classes in terms of the standard of seats, meals and drinks, service on the ground and additional on-board services.

Delta Business Class on long-haul routes

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – greater baggage allowance up to 32 kg
Lounges – access to Business Class lounges
Priority boarding – boarding the plane first
Seats – 180-degree flat-bed seats with pillows and duvets
On-board meal – chef-curated meals
On-board entertainment – passengers may choose from wide inflight entertainment touchscreen with films, TV shows, and music with Delta Air Lines' inflight entertainment

More details in relation to travelling with Delta Business Class during long-haul routes can be found here.

Delta First Class

Delta First Class is the most luxurious class offered to the passengers. There is typically a smaller quantity of seats available for purchase, with a superior calibre of comfort and service, as well as more privacy and space.

You can select to fly with Delta First Class only for long-haul flights.

Find more details in relation to travelling Delta First Class here.

Priority check-in – priority check-in at a separate desk
Personal assistant – personalized assistance from a dedicated flight attendant for every First Class passenger
First Class Lounges – access to all Delta Air Lines lounges
Seats – spacious seats with additional legroom and greater recline
On-board meal – from healthy snacks to full meal service depending on flight length

Delta airport lounge access

No lounge information available for this airline.

Travelling with children on Delta flights

There has to be a separate seat reserved for children who are from the age of two (2).

It is important to note that some countries have particular regulations regarding minors (children under a certain age) entering or exiting that country, who are travelling on their own, with a parent, or with an adult without parental authority.

Prior to travelling, ensure you have all required travel documents to ensure you will not be denied entry or exit by the country.

Carrycots – reservation possible on some international flights, for babies below 9 kg and below 66 cm in length. Booking must be done to reserve a bassinet, contact the airline before arriving at the airport. A reservation charge for the carrycot seat may be required.

For more details on travelling with Delta Air Lines with children, follow the link.

Travelling with pets on Delta Air Lines flights

Travelling with pets on Delta Air Lines is allowed. Requires booking online no later than 48 hours before departure.

You can travel with pets, with an extra charge as extra carry-on baggage or for transport via the cargo hold – however, this is contingent on the weight and size of the animal, and also country and other airline rules.

Go here for further detailed information on Delta Air Lines' regulations about flying with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.