easyJet – refund and compensation for cancelled flights

Easyjet check-in

Easyjet offers a choice of check-in methods – your mobile phone or tablet, online, airport self-check-in machines, or at the check-in desk in the airport.

In the event that you are flying with pets or demand specific on-board services, please check in at the airline check-in desk in the airport you are departing from.

Discover further information about Easyjet check-in methods here.

Easyjet online check-in

Passengers may check in online from 30 days and up to 2 hours prior to the scheduled departure, select a seat and print out their boarding pass or receive it on their mobile phone (first make sure mobile check-in is possible in the departure airport). To process online check-in for your upcoming flight with Easyjet, please follow the link.

Mobile check-in with Easyjet

Check-in, seat selection, and receipt of your mobile boarding pass is all available from 30 days and up to 2 hours before the scheduled flight departure, via your mobile device. Be sure to check the availability of mobile check-in in the departure airport.

A paper boarding pass can be collected at a check-in machine (if available in the departure airport) or at the airline check-in desk, in case something malfunctions with your mobile boarding pass. This further applies in case your phone has difficulties, or your boarding pass is deleted.

Easyjet flight check-in machine

These are the screens you are able to use to check in at the airport. Make sure the airport of departure has check-in machines prior to your journey. With most check-in machines, you can check in using your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

Easyjet check-in time: Deadlines

In order to keep flights according to schedule, check-in deadlines are vital. Prior to the deadline you should have your boarding pass, whichever way you checked in – in person, online, via your mobile phone, or if you were automatically checked in – and baggage should also have been checked in.

Easyjet baggage regulations

Read further information on Easyjet's baggage policy here.

Easyjet hand luggage / carry-on baggage

The class of your flight ticket decides the amount of carry-on baggage items you are allowed on an Easyjet flight.

Carry-on baggage has to meet airline regulations.

If the carry-on baggage does not conform to regulations, it must be checked in at an Easyjet counter or a self-service bag drop kiosk, when available. You could be required to pay extra fees for this.

Dimensions for carry-on baggage – max. 56 x 45 x 25 cm
Foldable garment bag dimensions – max. 45 x 36 x 20 cm (only for EasyJet Plus, FLEXI fare, Upfront, and Extra Legroom customers)

Economy Class – 1 item of carry-on baggage, no weight restrictions

You can read more details relating to carry-on baggage regulations here.

Easyjet checked baggage

The ticket fare and travel class establish your free baggage allowance.

Easyjet luggage allowance for checked baggage

Economy Class – 1 baggage item, up to 23 kg

Excess and special baggage

There are a few points to keep in mind when travelling with excess and special baggage.
You can discover more detailed information with respect to this and flat fees here.

Easyjet baggage allowance: Sports equipment

When taking sports equipment on your journey, the information here will be of use.
It is a good idea to make a reservation as early as possible for sports baggage due to the fact that the space for such items is restricted.

You will find more information about size and also weight allowances and flat fees for sports equipment via this link.

Easyjet luggage problems

Baggage getting damaged or failing to arrive at the destination can be attributed to a variety of issues. Technical difficulties in the baggage handling area, bad weather, or the baggage tag coming off, can all result in concerns with your baggage.
To learn about claiming for damaged baggage, or baggage tracing, click here.

Easyjet claim for delayed / damaged baggage

If your baggage is delayed or damaged, this needs to be reported immediately to the Easyjet baggage tracing desk or the Easyjet service counter at the destination airport. Be certain to keep each flight document, specifically your baggage claim tag and boarding pass.

A reference number of your claim, as well as written confirmation, is always a necessity. Until the baggage delivery, or your claim is settled, it is important to save these documents.

You can also claim for issues with baggage by using MYFLYRIGHT's services, which you can find out more about here.

Easyjet booking travel classes

The calibre of accommodation on an aircraft is set out by the travel class. The choice of classes offered varies by airline. Easyjet provides 1 travel class – Economy.

Economy Class

Passengers can fly Economy Class on any Easyjet flights.

Seats – 28-29-inch seat pitch
On-board entertainment – in-flight entertainment system (films, games, audio books) are provided on long-haul flights
On-board meal – can be purchased on board

Easyjet Lounges

No lounge information available for this airline.

Travelling with children on Easyjet flights

Children aged two (2) and above must have an individual seat reservation.

Dependent on the country, particular regulations may need to be followed for minors (children under a certain age) who are entering or exiting the country, whether they are travelling alone, or with an adult, regardless whether that adult is the child's parent or not.

Check you have all the documents you need before travelling so as to ensure entry and exit is permitted by the country.

Additional detailed information about flying with children with Easyjet can be found by the link.

Easyjet airline pet policy

Travelling with pets with Easyjet is not allowed. Only service animals can travel on selected flights.

Additional details are available on this page.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.