EL AL Israel Airlines – flights, check in, contact

Select problem

Get up to 600 €* in compensation and your ticket refunded

Get an individual refund offer for your unused flight ticket

Get up to 600 €* in compensation for your flight delay

Get up to 600 €* in compensation for your denied boarding

Get up to 1 500 €* in compensation for your delayed or lost luggage

Get a refund offer for your cancelled package tour

coming soon

Available soon


EL AL Israel Airlines – flight delay and flight cancellation



2048 flights tracked

2 flights delayed by >3 hours

0 flights cancelled

Ben Gurion Airport is the site of the airline's hub. The subsidiary airlines of EL AL Israel Airlines include El Al Cargo and Sun d'Or. 43 fleets belong to the airline and it has flights to 42 destinations.


Ben-Gurion Airport, 7015001, Israel


Flight irregularity

Flight # From To Expected Arrival Actual Arrival
LY572 Bucharest International Airport
Landing Ben Gurion International Airport
EXPECTED 29.01.2023 00:20:00
ACTUAL 31.01.2023
LY323 Ben Gurion International Airport
Landing Roissy Charles de Gaulle Airport
EXPECTED 24.01.2023 13:00:00
ACTUAL 31.01.2023

Matmid is EL AL Israel Airlines' frequent flyer programme. In order to sign up for the programme, please follow the steps in the link. Here are the contact details for EL AL Israel Airlines Service Centre.

EL AL check-in

It is possible to check in with EL AL in a range of ways - online, on your mobile device, or in the airport with a self-check-in machine or at the airline check-in desk.

If you are travelling with pets or demand specific on-board services, please check in at the airline check-in desk in the airport.

Discover more about ways to check in with EL AL Israel Airlines here.

EL AL online check-in

Online check-in begins from 24 hours prior to time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (check mobile check-in is possible at the airport you are departing from).

Online check-in for EL AL Israel Airlines is available here.

EL AL mobile check-in

You are able to simply check in and download the mobile boarding pass to your device wherever you are. Check-in, seat selection, and receiving your mobile boarding pass is all available from 24 hours prior to departure on your smartphone or tablet. Mobile check-in is not available in all airports, so it’s important to look this up when preparing for your flight.

In case you have a problem with your mobile boarding pass, you can visit the airline check-in counter or a check-in machine (where available) for a conventional paper one. This is additionally possible in the event your phone has troubles, or your boarding pass is deleted.

EL AL Airlines check-in machine

These are the free-standing computer screens available in airports for checking yourself in. It is important to make sure of the availability of check-in machines prior to getting to the airport of departure. You are able to check in for your flight with your passport or by typing your last name with your flight booking reference (this is on your booking confirmation), with most check-in machines.

EL AL Israel Airlines check-in deadlines

The purpose of check-in deadlines is to guarantee flights leave on time. Before the deadline you must have your boarding pass, regardless of how you checked in – in person, online, by using your mobile phone, or if you were automatically checked in – and baggage should also have been checked in.

For additional details relating to check-in deadlines for EL AL, please follow the link.

EL AL baggage allowance

You can view detailed information about EL AL Israel Airlines' baggage policy here.

EL AL hand baggage

Your flight ticket travel class affects the carry-on baggage allowance when travelling with EL AL Israel Airlines. Carry-on baggage is required to meet the regulations of the airline.

If your baggage does not meet EL AL’s carry-on regulations, you should check it in at the airline desk or, if available, at a self-service bag drop kiosk. Extra fees may be applied if this happens.

Further details about allowance for carry-on baggage are here.

Dimensions applied to carry-on baggage – max. 56 x 45 x 25 cm

Economy Class – 1 item of carry-on baggage up to 8 kg
Premium Class – 2 items of carry-on baggage, up to 8 kg each, 12 kg total
Business Class – 2 items of carry-on baggage, 1 item up to 16 kg, 1 item up to 4 kg

EL AL checked baggage

Free baggage allowance is determined by your ticket fare and travel class.

EL AL baggage policy: checked bags

Economy Class – 1 item of baggage, up to 23 kg
Premium Economy Class – 2 baggage items, each up to 23 kg
Business Class – 2 baggage items, up to 32 kg each

EL AL luggage size restrictions: Excess baggage

There are a few points to consider in relation to excess and special baggage. For more information relating to this, as well as flat fees, go here.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg)

EL AL luggage rules: Sports equipment

You can read all the information that is necessary about flying with sports baggage here.

It is a good idea to make a reservation for your sports baggage before travelling because there is a limitation on the amount of space available for these items.

Follow the link for sports baggage rules about size and weight, and also flat rates.

EL AL luggage problems

There are a variety of causes why baggage gets damaged or fails to arrive at the destination airport. A lost baggage tag, unfavourable weather conditions, or technical problems in the baggage handling area can result in baggage concerns.

For details on compensation claims for baggage, or tracking baggage, go here.

EL AL: Baggage which is delayed / damaged

It is necessary to report damaged or delayed baggage immediately, either to the EL AL Israel Airlines baggage tracing desk or the EL AL Israel Airlines service counter. Be certain to maintain each flight document, especially your baggage claim tag and boarding pass.

A reference number of your claim, as well as confirmation in writing, is always requisite. Make sure you have this until the baggage delivery, or your claim is resolved.

There is also the opportunity to pursue a claim for baggage issues employing MYFLYRIGHT, more information on this can be found here.

EL AL Israel Airlines travel classes

The travel class marks the calibre of service and accommodation on an aircraft. Different airlines provide passengers with differing kinds of travel classes. EL AL Israel Airlines offers 3 travel classes – Economy (Lite, Classic, Flex), Premium, and Business. Cabin classes are then also split into invisible booking classes, which have different services.

EL AL Economy Class

This travel class is the most affordable one provided by the airline. On any flights with EL AL Israel Airlines, you can opt to fly Economy Class.

Seats – 29-34-inch seat pitch
On-board entertainment – entertainment programs and music
On-board meal – a meal / snack will be provided. Type of meal or snack depends on flight length as well as on the time of the day

EL AL Premium Class

This is a travel class between Economy Class and Business Class, which gives the passenger additional services in comfortable surroundings when waiting for the flight and while flying. More information regarding EL AL Israel Airlines Premium Economy Class can be found here.

Passenger benefits

Seats – wider seats with greater legroom
Baggage – 2 items of checked-in baggage

EL AL Business Class

A class which offers passengers extra comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

EL AL Israel Airlines Business: Short & mid-haul

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – 2 items of carry-on baggage up to 32 kg
Lounges – access to Business Class lounges
Priority boarding – boarding the plane first
Seats – fully-flat bed seats
On-board meal – Israeli and international meals and all-inclusive service

Details about EL AL Israel Airlines short-haul and medium-haul flights with Business Class can be found here.

EL AL Israel Airlines Business: Long-haul

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – 2 items of carry-on baggage up to 32 kg
Lounges – access to Business Class lounges
Priority boarding – boarding the plane first
Seats – fully-flat bed seats
On-board meal – Israeli and international meals and all-inclusive service
On-board entertainment – EL AL Israel Airlines onboard entertainment offers personal inflight entertainment system

Additional information concerning travelling with EL AL Israel Airlines Business Class on long-haul flights can be viewed here.

EL AL Airlines airport lounges

No lounge information available for this airline.

Travelling with children on EL AL Israel Airlines

Children who are aged two (2) and above require individual seats.

Country regulations vary for minors (children under a certain age), whether travelling alone or with an adult.

Check you have all the travel documents you need prior to travelling to ensure entry and exit is permitted by the country.

To find out more regarding travelling with children, follow the link.

Travelling with pets on EL AL flights

Travelling with pets with EL AL Israel Airlines is allowed.

You can travel with pets with an added fee as extra carry-on baggage or for transportation via the cargo hold area – but this is subject to the weight and scale of the animal, and country and other airline regulations.

More information on flying with pets with EL AL Israel Airlines is available on this page.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

Press contact

For interview requests, appointments and speaking inquiries, please contact:


Flight delay

In case of a 3 hours flight delay at arrival

More Check

Flight cancellation

In case of a cancelled flight 14 days before departure

More Check

Denied boarding

In case of overbooking / denied boarding

More Check

Delayed / Lost luggage

In case of arriving without the luggage

More Check

Ticket refund

In case of a missed / not boarded flight

More Check
Get up to 600 €* in compensation