Etihad Airways – refund policy, ticket cancellation

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Etihad Airways – flight delay and flight cancellation



18884 flights tracked

40 flights delayed by >3 hours

19 flights cancelled

Etihad Airways (IATA: EY) is the second largest United Arab Emirates airline. The owner of the company is Etihad Aviation Group. Abu Dhabi International Airport is where the airline's hub is located. The airline has 112 fleets and flies to 81 destinations.


Al Ishoush st., Khalifa City, Abu Dhabi, UAE

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

Etihad Guest is Etihad Airways' frequent flyer programme. In order to sign up for the programme, click on the link for instructions. Etihad Airways Service Centre contact details can be found here.

Etihad check-in

Etihad Airways offers a choice of check-in methods – your mobile phone, online, airport self-check-in machines, or at the check-in desk at the airport.

Passengers who demand specific on-board requirements, or who are flying with pets, must check in at the airline counter in the airport.

Etihad online check-in

Passengers may check in online from 30 hours prior to the departure, select a seat and print their boarding pass or receive it on their mobile phone (first make sure mobile check-in is possible in the airport you are departing from).

To process online check-in for your upcoming flight with Etihad Airways, please go here.

Etihad Airways online check-in with mobile

Checking-in and downloading the boarding pass to your mobile device is simple, efficient, and makes it possible for you to get ready for your flight irrespective of where you are. From 30 hours prior to departure, you can check in, book your seat, and receive your boarding pass using your mobile phone. Be sure to check the possibility of mobile check-in in the airport you are departing from.

A paper boarding pass can be picked up at a check-in machine (if located in the departure airport) or at the airline check-in counter, in the event something malfunctions with your mobile boarding pass. If event you are having issues with your phone, or have mistakenly deleted your boarding pass, the above is further applicable.

Etihad Airways check-in machine

These machines enable you to check in yourself at the airport. Be sure to check that check-in machines are available ahead of travelling to the departure airport. You have the possibility to check in for your flight with your passport or by typing your last name plus your flight booking reference (this is on your booking confirmation), with most check-in machines.

Etihad Airways flight check-in deadlines

Check-in deadlines are in place to guarantee flights leave on time. Whatever way you choose to check in, make sure you have your boarding pass and that all necessary baggage is checked before the deadline.

Click here for further details with regards to Etihad Airways check-in deadlines.

Etihad baggage allowance

View additional detailed information regarding Etihad Airways' baggage policy here.

Etihad hand luggage / carry-on baggage

The number of items of carry-on baggage allowed on Etihad Airways flights is dependent on the travel class of the flight ticket. Carry-on baggage is required to adhere to the regulations of the airline.

You must check your carry-on baggage at an Etihad Airways counter or, if possible, at the departure airport, by using a self-service bag drop service, when it does not comply with the airline's regulations. Additional fees may be applied in this instance.

More details on baggage allowance can be viewed here.

Carry-on baggage dimensions – max. 50 x 40 x 25 cm
Foldable garment bag dimensions – max. 40 x 30 x 15 cm

Economy Class – 1 carry-on baggage item up to 7 kg
Business Class – 2 items of carry-on baggage, each up to 12 kg
First Class – limited to 2 items of carry-on baggage, up to 12 kg each

Etihad check-in baggage

The cost and travel class of your ticket establish the amount of baggage you can check in at no cost.

Etihad checked baggage allowance

Economy Class – 1 item of baggage, up to 23 kg

Etihad Airways baggage allowance: Sports equipment

A few points must be kept in mind for excess and special baggage items. Additional information regarding excess baggage and flat fees can be found via the link.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg), a maximum limit of 300 cm

Etihad Airways baggage rules: Sports equipment

When taking sports equipment on your flight, the information here will be of use. It is a good idea to make a reservation for your sports baggage before travelling because there is a limitation on the amount of space available for these items.

Follow the link for sports baggage rules about size and weight, in addition to flat fees.

Etihad luggage problems

Baggage getting damaged or not getting to the destination could be because of a variety of issues. The baggage handling area experiencing technical problems, poor weather, or the baggage tag coming loose, can all result in a number of difficulties with your baggage.

To learn about claiming for baggage compensation, or tracking baggage which is delayed, click here.

Etihad: Baggage which is delayed or damaged

It is crucial to report damaged or delayed baggage right away, either to the Etihad Airways baggage tracing desk or the Etihad Airways service counter. Take care to maintain every flight document, above all your baggage claim tag and boarding pass.

Your claim reference number, as well as written confirmation, is always a requirement. Make sure you have this till you receive your baggage or claim resolution.

You can also decide to use MYFLYRIGHT to claim for lost or delayed baggage, you can find more information here.

Etihad Airways travel classes

The travel class determines the calibre of service and accommodation on an aircraft. The quantity of classes offered varies by airline. 3 travel classes are provided by Etihad Airways – Economy, Business, and First Class. Cabin classes are then also divided into invisible booking classes, which offer differing services.

You can discover more detailed information in relation to Etihad Airways travel classes here.

Etihad Economy Class

This is the most affordable travel class. Passengers can fly Economy Class on all Etihad Airways flights.

Seats – 31-33-inch seat pitch
On-board entertainment – films, TV shows, Live sports and news, music, radio, and games

Etihad Business Class

This class accommodates passengers with additional comfort in the course of their trip. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from Economy.

Etihad Airways Business Class: Short & mid-haul

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – greater baggage allowance up to 40 kg of combined baggage items
Lounges – access to all Etihad Airways Business lounges
Priority boarding – boarding the plane first
Seats – comfortable seat with a great recline and lots of legroom
On-board meal – a 3-course meal or breakfast

You can find out more about short and medium-haul flights with Etihad Airways Business Class here.

Etihad Airways Business Class: Long-haul

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – greater baggage allowance up to 40 kg of combined baggage items
Lounges – access to all Etihad Airways Business lounges
Priority boarding – boarding the plane first
Seats – spacious seats that can be converted into a fully-flat bed
On-board meal – a 3-course meal or breakfast
On-board entertainment – Etihad Airways inflight entertainment offers films, TV shows, Live sports and news, music, radio, and games

Additional details concerning travelling with Etihad Airways Business Class during long-haul flights can be read here.

Etihad First Class

First Class is the finest travel class offered to passengers. There are commonly a restricted number of seats available, and passengers can experience the best service, in relaxing surroundings, with additional room and privacy.

Read further details in relation to Etihad Airways First Class here.

Priority check-in – priority check-in at a separate desk
First Class Lounges – access to all Etihad Airways First Class lounges
Seats – private suite
On-board meal – an extensive a la carte menu, wines

Etihad Airways airport lounges

There are several types of lounges provided by Etihad Airways – global and domestic.

Travelling with children on Etihad flights

Children aged two (2) and above are required to have a separate seat booking.

Country regulations differ for children under a certain age, regardless if they are travelling alone or with an adult.

Make sure you have all the travel documents you need before travelling to make sure entry and exit is permitted by the country.

Carrycots – reservation available for most flights, for babies under 11 kg and under 67 cm in length. The seat for the carrycot might demand an additional seat reservation fee.

Children’s menu – can be pre-ordered up to 24 hours before departure.

To discover more on flying with children, follow the link.

Etihad airline rules: Travelling with pets

Travelling with pets with Etihad Airways is allowed but only in cargo – this is, however, contingent on the weight and scale of the animal, plus country and other airline regulations.

Follow the link for further information regarding Etihad Airways' regulations about travelling with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

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Flight cancellation

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation