Finnair – refund and compensation for cancelled flights

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Finnair – flight delay and flight cancellation



12908 flights tracked

36 flights delayed by >3 hours

209 flights cancelled

Finnair Oyj is the sixteenth largest Finish airline (IATA code: AY). The airline is owned by Finnair Group. Finnair is additionally the sixteenth largest in Europe in terms of the quantity of passengers transported. It is a member of Oneworld. The hub of the airline is located at Helsinki Airport. Finnair Cargo, Nordic Regional Airlines and others are Finnair's subsidiary airlines. 83 fleets are owned by the company and it flies to 132 destinations. 


Tietotie 9, 01530 Vantaa, Finland

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

Finnair Plus is Finnair's frequent flyer programme. To sign up for the programme, please follow the guidelines in the link. Here are the contact details for Finnair Service Centre.

Finnair check-in

Finnair's check-in options make it possible for you to check in online, on your mobile phone, at a check-in machine or at the airline check-in desk in the airport.
If you are flying with pets or need particular on-board services, please check in at the airline check-in counter at the airport of departure.

For more information on checking in with Finnair follow the link .

Finnair online check-in

Online check-in opens from 36 hours ahead of time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (make sure mobile check-in is possible at the airport of departure). To process online check-in for your upcoming flight with Finnair, please go here.

Finnair mobile check-in

For further ease, you can opt to download your mobile boarding pass, making it possible to check-in anytime you want. Possible from 36 hours ahead of the flight departure, you are able to check in, book a seat, and receive your mobile boarding pass, all using your smartphone or tablet. Make sure to check the possibility of mobile check-in in the airport you are departing from.

In case there are any difficulties with your mobile boarding pass, you are able to get a regular paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in desk at the airport. This additionally applies in the event you experience any difficulties with your phone, or if you delete your boarding pass by accident.

Finnair flight check in machines

These machines make it possible for you to check yourself in at the airport. Find out if the departure airport has check-in machines ahead of travelling. You can normally check in at the machine either with your passport, or by filling in your last name and booking reference, which is in your booking confirmation.

Finnair check-in time: Deadlines

So as to keep flights according to schedule, check-in deadlines are a necessity. Whichever way you choose to check in, verify you have your boarding pass and that all necessary baggage is checked ahead of the deadline.

For further detailed information relating to check-in deadlines for Finnair, please follow the link.

Finnair baggage allowance

You can view more detailed information about Finnair's baggage policy here.

Finnair carry-on baggage

Your flight ticket travel class affects the carry-on baggage allowance when flying with Finnair.

Carry-on baggage must adhere to the regulations of the airline.

If the carry-on baggage does not conform to regulations, it should be checked in at Finnair desk or a self-service bag drop kiosk, if possible. Extra fees might be applied if this occurs.

Dimensions for carry-on baggage – max. 56 x 45 x 25 cm
Dimensions applied to foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – limited to 1 item of carry-on baggage up to 8 kg Business Class – 2 items of carry-on baggage, each up to 10 kg

You can find further details on carry-on baggage regulations here.

Finnair checked baggage

The free baggage allowance is dependent on the travel class and the cost of the flight ticket.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

Checked baggage allowance

Economy class – 1 item of baggage up to 23 kg Business Class – 2 baggage items, up to 32 kg each

Finnair excess baggage

With regards to excess or special baggage items, some key points need to be taken into account.

Additional information in relation to excess baggage and flat fees can be found via the link.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm

Finnair baggage policy: Sports equipment

You can read all the information you need about travelling with sports baggage here.
It is advisable to make a reservation as early as possible for sports baggage due to the fact that the space for such items is restricted.

You will find more detailed information on size as well as weight allowances and flat rates for sports equipment via this link.

Finnair luggage problems

Damaged baggage, or baggage failing to arrive at the destination, can be a result of a number of causes. Issues with your baggage may be due to technical issues in the baggage handling area, poor weather conditions, or the baggage tag coming off your luggage.

For details on how and where to claim for damaged baggage, or to read more information respecting how you can track delayed baggage, follow this link.

Baggage delayed / damaged

You must report damaged or delayed baggage promptly, either to the Finnair baggage tracing desk or the Finnair service counter. Each flight document needs to be kept, in particular your baggage claim tag and boarding pass.

Written confirmation is always required, as well as a reference number of your claim. It is vital to keep hold of this until receiving your baggage or claim resolution.

You can also choose to use MYFLYRIGHT to enforce your claim for lost or delayed baggage, you can find more information here.

Finnair flight travel classes

A travel class determines the calibre of accommodation onboard the plane. The quantity of classes offered to the passenger depends on the airline. Passengers can select from Finnair's 2 travel classes – Economy and Business. Every cabin class is additionally divided into invisible booking classes. To read more regarding Finnair travel classes go here.

Finnair Economy Class

This is the most affordable travel class of plane accommodation. On any flights with Finnair, you can select to fly Economy Class.

Seats – 30-inch and 35-inch (Economy Comfort) seat pitch
On-board entertainment – films, TV shows, and games available on long-haul routes
On-board meal – available on long-haul and short-haul flights

Finnair Business Class

A more peaceful journey can be experienced by passengers travelling in this class. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

Finnair Business Class: Short & medium-haul routes

Passenger benefits

Priority check-in – priority check-in counters are provided
Additional baggage – 2 items of carry-on baggage
Lounges – access to business lounges
Priority boarding – priority boarding option is available
Seats – spacious separate seats
On-board meal – a menu composed of the finest Nordic delicacies

Details regarding Finnair short-haul and medium-haul routes with Business Class can be viewed here.

Finnair Business Class: Long-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – access to Finnair and partner airport lounges
Priority boarding – boarding the plane first
Seats – seats can be transformed into a fully-flat bed
On-board meal – a menu composed of finest Nordic delicacies
On-board entertainment – Finnair onboard entertainment features TV shows, films, music, and Internet access

Discover further details with respect to Finnair Business Class on long-haul flights by following the link.

Finnair lounges

No lounge information available for this airline.

Travelling with children on Finnair flights

Children aged two (2) and above need to have a separate seat reserved.

Rules vary according to country in relation to minors (children under a certain age) travelling by themselves, or who are travelling with an adult.

Make sure you have all the travel documents you need ahead of travelling so as to make sure entry and exit is permitted by the country.

Children’s menu – available on board. Requires pre-ordering.

Further information on flying with children with Finnair can be found here.

Finnair pet policy

Travelling with pets with Finnair is allowed. Requires notifying the airline in advance.

You can travel with pets, with an added charge as extra carry-on baggage or for transport inside the cargo hold – this is, however, subject to the weight and size of the animal, as well as country and other airline restrictions.

You can discover further details about flying with pets about Finnair here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation