Iberia Airlines – refund and cancellation policy

Iberia check-in

It is possible to check in with Iberia Airlines in a variety of ways, online, on your mobile phone or tablet, or in the airport with a self-check-in machine or at the airline check-in desk.

When you demand particular on-board services or are flying with pets, you must check in right at the check-in desk in the departure airport.

Iberia online check-in

Online check-in opens from 24 hours ahead of departure and enables passengers to pick a seat and print their boarding pass or have it sent to their mobile phone (check the possibility of mobile check-in in the airport you are departing from).

Mobile check-in Iberia

You may simply check in and download the mobile boarding pass to your smartphone or tablet wherever you happen to be. From 24 hours and up to 1 hour prior to departure, you can check in, choose your seat, and receive your boarding pass on your mobile device. Mobile check-in is not available in all airports, so it is important to check this when getting ready for your trip.

If you have difficulty with your mobile boarding pass, you can visit the airline check-in counter or a check-in machine (if available) for a regular paper one. If you are having troubles with your phone, or have inadvertently deleted your boarding pass, the above additionally applies.

Iberia Airlines check-in machine

These machines allow you to check yourself in at the airport. Find out if check-in machines are available in the airport you are departing from before your journey. Almost all check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Iberia Airlines check-in time: Deadlines

Check-in deadlines are vital in order to guarantee on-time departure for flights. However you opt to check in, verify you have your boarding pass and that all necessary baggage is checked before the deadline.

Iberia Baggage allowance

Iberia Airlines' carry-on baggage allowance is dependent on the flight ticket's travel class. Carry-on baggage has to fall within the regulations of the airline. If the carry-on baggage does not fall within regulations, it has to be checked in at an Iberia Airlines counter or a self-service bag drop kiosk, where available. It is important to note that this could incur charges.

Damaged/ delayed Iberia Airlines baggage

You have to report damaged or delayed baggage at once, either to the Iberia Airlines baggage tracing counter or the Iberia Airlines service counter. It is necessary to keep hold of all flight documents, especially your boarding pass and baggage claim tag.

A reference number of your claim, as well as written confirmation, is always required. Till baggage receipt, or your claim is resolved, it is vital to keep these documents.

A different method to pursue a claim for issues with baggage is to make the claim with the help of MYFLYRIGHT, more details can be found here.

Iberia flight travel classes

A travel class refers to the quality of accommodation on the airplane. The range of classes the passenger can select from varies depending on the airline. There are 3 travel class types available with Iberia Airlines – Economy, Premium Economy, Business (general and Business Plus on long-haul flights). Each individual cabin class is also split into invisible booking classes.

Iberia Airlines airport lounges and terminals

Iberia Airlines operates several varieties of lounges – Iberia VIP, Premium Traveller, Iberia Premium, and partner lounges.

Travelling with children on Iberia Airlines flights

Children aged two (2) and above must have an individual seat booking.

Country regulations vary for minors (children under a certain age), when travelling alone or with an adult.

Always look up which documents are needed for your flight before travelling, to ensure entry and exit is possible in a certain country.

Travelling with pets on Iberia Airlines flights

Travelling with pets with Iberia Airlines is allowed.

When the weight, scale, and country and other airline rules are met, you may fly with your pet with an additional charge either as additional carry-on baggage or it can be transported in the cargo hold area of the airplane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.