Iberia Airlines – refund and cancellation policy

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Iberia Airlines – flight delay and flight cancellation

28/65

ON-TIME AIRLINE RANKING

12959 flights tracked

44 flights delayed by >3 hours

1 flights cancelled

The owner of the airline is International Consolidated Airlines Group, S.A. The airline is a member of Oneworld. The hub of the airline can be found at Madrid-Barajas Airport. Iberia Airlines' subsidiary airlines are Iberia Express and Iberia Regional. The airline owns 88 fleets and has flights to 89 destinations. Iberia Airlines' frequent flyer programme is Iberia Plus. In order to register for the programme, follow the guidelines here. Iberia Airlines Service Centre contact details can be found here.

image-address

Address:

Calle de Velázques 130, 28006, Madrid, Spain

www.iberia.com/gb

Flight irregularity

Flight # From To Expected Arrival Actual Arrival
IB156 Eldorado International
Landing Madrid Barajas International Airport
EXPECTED 04.12.2024 06:00:00
ACTUAL 04.12.2024 10:03:00
Delayed
IB1115 Madrid Barajas International Airport
Landing A Coruna Airport
EXPECTED 30.11.2024 17:05:00
ACTUAL 30.11.2024 20:26:00
Delayed
IB155 Madrid Barajas International Airport
Landing Eldorado International
EXPECTED 30.11.2024 04:20:00
ACTUAL 30.11.2024 08:00:00
Delayed
IB244 Juan Santamaria International Airport
Landing Madrid Barajas International Airport
EXPECTED 30.11.2024 11:30:00
ACTUAL 30.11.2024 14:47:00
Delayed
IB131 Madrid Barajas International Airport
Landing Simon Bolivar International
EXPECTED 26.11.2024 19:10:00
ACTUAL 26.11.2024 22:31:00
Delayed
IB614 Geneva Airport
Landing Madrid Barajas International Airport
EXPECTED 23.11.2024 14:40:00
ACTUAL 23.11.2024 19:00:00
Delayed
IB572 Orly Airport
Landing Madrid Barajas International Airport
EXPECTED 21.11.2024 14:55:00
ACTUAL 21.11.2024 18:04:00
Delayed
AY1654 Barcelona International Airport
Landing Helsinki-Vantaa Airport
EXPECTED 21.11.2024 15:00:00
ACTUAL 21.11.2024 22:29:00
Delayed
AY1653 Helsinki-Vantaa Airport
Landing Barcelona International Airport
EXPECTED 21.11.2024 20:05:00
ACTUAL 22.11.2024 03:22:00
Delayed
IB578 Orly Airport
Landing Madrid Barajas International Airport
EXPECTED 21.11.2024 19:30:00
ACTUAL 21.11.2024 23:53:00
Delayed
IB2330 Madrid Barajas International Airport
Landing Badajoz Airport
EXPECTED 21.11.2024 09:00:00
ACTUAL 21.11.2024 09:00:00
Delayed
IB2290 Madrid Barajas International Airport
Landing Melilla Airport
EXPECTED 20.11.2024 13:15:00
ACTUAL 20.11.2024 13:15:00
Delayed
IB2272 Malaga Airport
Landing Melilla Airport
EXPECTED 20.11.2024 09:45:00
ACTUAL 20.11.2024 09:45:00
Delayed
AY1661 Helsinki-Vantaa Airport
Landing Madrid Barajas International Airport
EXPECTED 20.11.2024 20:15:00
ACTUAL 20.11.2024 23:32:00
Delayed
IB2330 Madrid Barajas International Airport
Landing Badajoz Airport
EXPECTED 19.11.2024 08:45:00
ACTUAL 19.11.2024 08:45:00
Delayed
IB672 Malpensa International Airport
Landing Madrid Barajas International Airport
EXPECTED 19.11.2024 12:50:00
ACTUAL 19.11.2024 15:59:00
Delayed
IB126 Jorge Chavez International
Landing Madrid Barajas International Airport
EXPECTED 18.11.2024 14:00:00
ACTUAL 18.11.2024 17:02:00
Delayed
IB308 Mexico City International Airport
Landing Madrid Barajas International Airport
EXPECTED 18.11.2024 13:50:00
ACTUAL 18.11.2024 19:10:00
Delayed
IB258 Tocumen International
Landing Madrid Barajas International Airport
EXPECTED 18.11.2024 10:25:00
ACTUAL 18.11.2024 13:55:00
Delayed
IB169 Madrid Barajas International Airport
Landing Gen C L Berisso Airport
EXPECTED 16.11.2024 08:55:00
ACTUAL Cancelled
Cancelled
IB2264 Malaga Airport
Landing Melilla Airport
EXPECTED 15.11.2024 14:30:00
ACTUAL 15.11.2024 14:30:00
Delayed
IB131 Madrid Barajas International Airport
Landing Simon Bolivar International
EXPECTED 15.11.2024 19:10:00
ACTUAL 15.11.2024 22:42:00
Delayed
IB3877 Lanzarote Airport
Landing London Gatwick Airport
EXPECTED 12.11.2024 18:00:00
ACTUAL 12.11.2024 21:11:00
Delayed
IB244 Juan Santamaria International Airport
Landing Madrid Barajas International Airport
EXPECTED 12.11.2024 12:00:00
ACTUAL 12.11.2024 15:01:00
Delayed
IB123 Madrid Barajas International Airport
Landing Jorge Chavez International
EXPECTED 10.11.2024 06:10:00
ACTUAL 10.11.2024 13:43:00
Delayed
IB244 Juan Santamaria International Airport
Landing Madrid Barajas International Airport
EXPECTED 10.11.2024 11:30:00
ACTUAL 10.11.2024 14:30:00
Delayed
IB126 Jorge Chavez International
Landing Madrid Barajas International Airport
EXPECTED 10.11.2024 14:00:00
ACTUAL 10.11.2024 17:36:00
Delayed
IB797 Madrid Barajas International Airport
Landing Vienna International Airport
EXPECTED 06.11.2024 22:55:00
ACTUAL 07.11.2024 03:21:00
Delayed
IB2330 Madrid Barajas International Airport
Landing Badajoz Airport
EXPECTED 06.11.2024 09:00:00
ACTUAL 06.11.2024 09:00:00
Delayed
IB347 Madrid Barajas International Airport
Landing Gen. Edward Lawrence Logan International Airport
EXPECTED 06.11.2024 14:50:00
ACTUAL 06.11.2024 19:26:00
Delayed
IB603 Madrid Barajas International Airport
Landing Brussels National Airport
EXPECTED 06.11.2024 22:35:00
ACTUAL 07.11.2024 02:09:00
Delayed
IB325 Madrid Barajas International Airport
Landing John F. Kennedy International Airport
EXPECTED 06.11.2024 19:15:00
ACTUAL 06.11.2024 23:06:00
Delayed
IB1244 Aeroporto G. Marconi di Bologna
Landing Madrid Barajas International Airport
EXPECTED 05.11.2024 08:45:00
ACTUAL 05.11.2024 12:21:00
Delayed
IB403 Madrid Barajas International Airport
Landing Barcelona International Airport
EXPECTED 04.11.2024 08:30:00
ACTUAL 04.11.2024 12:01:00
Delayed
IB410 Barcelona International Airport
Landing Madrid Barajas International Airport
EXPECTED 04.11.2024 13:55:00
ACTUAL 04.11.2024 19:11:00
Delayed
IB406 Barcelona International Airport
Landing Madrid Barajas International Airport
EXPECTED 04.11.2024 11:10:00
ACTUAL 04.11.2024 16:01:00
Delayed
IB417 Madrid Barajas International Airport
Landing Barcelona International Airport
EXPECTED 04.11.2024 17:15:00
ACTUAL 04.11.2024 20:18:00
Delayed
IB405 Madrid Barajas International Airport
Landing Barcelona International Airport
EXPECTED 04.11.2024 09:00:00
ACTUAL 04.11.2024 12:22:00
Delayed
IB402 Barcelona International Airport
Landing Madrid Barajas International Airport
EXPECTED 04.11.2024 10:10:00
ACTUAL 04.11.2024 13:10:00
Delayed
IB408 Barcelona International Airport
Landing Madrid Barajas International Airport
EXPECTED 04.11.2024 11:55:00
ACTUAL 04.11.2024 14:54:00
Delayed
IB418 Barcelona International Airport
Landing Madrid Barajas International Airport
EXPECTED 04.11.2024 19:25:00
ACTUAL 04.11.2024 23:04:00
Delayed
IB409 Madrid Barajas International Airport
Landing Barcelona International Airport
EXPECTED 04.11.2024 11:45:00
ACTUAL 04.11.2024 16:45:00
Delayed
IB404 Barcelona International Airport
Landing Madrid Barajas International Airport
EXPECTED 04.11.2024 10:40:00
ACTUAL 04.11.2024 15:47:00
Delayed
IB2377 Valencia Airport
Landing Barcelona International Airport
EXPECTED 04.11.2024 08:35:00
ACTUAL 04.11.2024 08:35:00
Delayed
IB630 Zürich Airport
Landing Madrid Barajas International Airport
EXPECTED 03.11.2024 17:20:00
ACTUAL 03.11.2024 20:10:00
Delayed

Iberia check-in

It is possible to check in with Iberia Airlines in a variety of ways, online, on your mobile phone or tablet, or in the airport with a self-check-in machine or at the airline check-in desk.

When you demand particular on-board services or are flying with pets, you must check in right at the check-in desk in the departure airport.

Iberia online check-in

Online check-in opens from 24 hours ahead of departure and enables passengers to pick a seat and print their boarding pass or have it sent to their mobile phone (check the possibility of mobile check-in in the airport you are departing from).

Mobile check-in Iberia

You may simply check in and download the mobile boarding pass to your smartphone or tablet wherever you happen to be. From 24 hours and up to 1 hour prior to departure, you can check in, choose your seat, and receive your boarding pass on your mobile device. Mobile check-in is not available in all airports, so it is important to check this when getting ready for your trip.

If you have difficulty with your mobile boarding pass, you can visit the airline check-in counter or a check-in machine (if available) for a regular paper one. If you are having troubles with your phone, or have inadvertently deleted your boarding pass, the above additionally applies.

Iberia Airlines check-in machine

These machines allow you to check yourself in at the airport. Find out if check-in machines are available in the airport you are departing from before your journey. Almost all check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Iberia Airlines check-in time: Deadlines

Check-in deadlines are vital in order to guarantee on-time departure for flights. However you opt to check in, verify you have your boarding pass and that all necessary baggage is checked before the deadline.

Iberia Baggage allowance


Iberia hand luggage

Iberia Airlines' carry-on baggage allowance is dependent on the flight ticket's travel class.

Carry-on baggage has to fall within the regulations of the airline.

If the carry-on baggage does not fall within regulations, it has to be checked in at an Iberia Airlines counter or a self-service bag drop kiosk, where available. It is important to note that this could incur charges.

Dimensions for carry-on baggage – max. 56 x 45 x 25 cm
Dimensions for foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – limited to 1 item of carry-on baggage up to 8 kg
Premium Economy Class – 1 carry-on baggage item up to 14 kg
Business Class
– (Business Plus on long-haul flights) 2 carry-on baggage items, each up to 18 kg

Iberia checked baggage

The ticket fare and travel class determine your free baggage allowance.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Checked-in baggage allowance in addition to carry-on baggage

Economy Class – 1 baggage item, up to 23 kg
Premium Economy Class – 2 baggage items, up to 23 kg each
Business Class – 2 items of baggage, each up to 23 kg

Excess and special baggage

There are certain rules in relation to excess and special baggage.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 157 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Damaged/ delayed Iberia Airlines baggage

You have to report damaged or delayed baggage at once, either to the Iberia Airlines baggage tracing counter or the Iberia Airlines service counter. It is necessary to keep hold of all flight documents, especially your boarding pass and baggage claim tag.

A reference number of your claim, as well as written confirmation, is always required. Till baggage receipt, or your claim is resolved, it is vital to keep these documents.

A different method to pursue a claim for issues with baggage is to make the claim with the help of MYFLYRIGHT, more details can be found here.

Iberia flight travel classes

A travel class refers to the quality of accommodation on the airplane. The range of classes the passenger can select from varies depending on the airline. There are 3 travel class types available with Iberia Airlines – Economy, Premium Economy, Business (general and Business Plus on long-haul flights). Each individual cabin class is also split into invisible booking classes. 

Iberia Economy Class

This travel class is the most affordable one offered by the airline. Passengers can fly Economy Class on any Iberia Airlines flights.

Seats – 28-31-inch seat pitch
On-board entertainment – TV series and documentaries, music, magazines and newspapers available on long-haul routes
On-board meal – available on all flights

Iberia Premium Economy Class

This is a travel class between Economy Class and Business Class, which offers the passenger additional amenities within pleasant surroundings when waiting for the flight and while flying.

Passenger benefits

Seats – wider seats with more legroom compared to Economy Class
Baggage – 2 items of checked-in baggage

Iberia Business Class

A class that offers passengers more comfort. Business Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and additional on-board services.

Iberia Business Class on short and mid-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – access to VIP lounges
Priority boarding – boarding the plane first
Seats – empty middle seat, wider space between rows, space to store personal items

Iberia Airlines Business Class on long-haul routes

Passenger benefits

Priority check-in – at exclusive check-in counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to VIP lounges
Priority boarding – boarding the plane first
Seats – seats can be transformed into a fully-flat bed with massage function
On-board entertainment – passengers may choose from TV series, videogames, and music with Iberia Airlines' inflight entertainment

Iberia Airlines airport lounges and terminals

Iberia Airlines operates several varieties of lounges – Iberia VIP, Premium Traveller, Iberia Premium, and partner lounges.

Travelling with children on Iberia Airlines flights

Children aged two (2) and above must have an individual seat booking.

Country regulations vary for minors (children under a certain age), when travelling alone or with an adult.

Always look up which documents are needed for your flight before travelling, to ensure entry and exit is possible in a certain country.

Travelling with pets on Iberia Airlines flights

Travelling with pets with Iberia Airlines is allowed.

When the weight, scale, and country and other airline rules are met, you may fly with your pet with an additional charge either as additional carry-on baggage or it can be transported in the cargo hold area of the airplane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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delayed

Flight delay

In case of a 3 hours flight delay at arrival

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cancelled

Flight cancellation

In case of a cancelled flight 14 days before departure

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boarding

Denied boarding

In case of overbooking / denied boarding

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lost

Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation