Icelandair – refund and cancellation policy

Icelandair check-in

You can check into Icelandair flights online, on your mobile device, or at the airport either by using a self-check-in machine or directly at the check-in counter.

Passengers who need special services onboard the plane, or who are flying with pets, must check in at the airline desk in the departure airport.

Find out more about ways to check in with Icelandair here.

Icelandair online check-in

Online check-in starts from 24 hours before scheduled departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (check mobile check-in is possible at the airport you are departing from). Online check-in for Icelandair is available here.

Icelandair mobile check-in

Checking in and downloading the boarding pass to your device is straightforward, fast, and allows you to prepare for your flight no matter where you may be. Be sure to check the availability of mobile check-in in the departure airport.

A paper boarding pass can be obtained at a check-in machine (if available in the departure airport) or at the airline check-in counter, in the event something malfunctions with your mobile boarding pass. This is also possible in case your phone has issues, or your boarding pass is deleted.

Icelandair check-in machines

These are the screens you are able to use to check in at the airport. Check if the airport of departure has check-in machines ahead of your flight. With the majority of check-in machines, you are able to check in using your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

Icelandair check-in time & deadlines

The point of check-in deadlines is to make sure flights take off punctually. Prior to the deadline you must have your boarding pass, regardless of how you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

Follow the link for further information regarding Icelandair check-in deadlines.

Icelandair baggage regulations

Read more about Icelandair’s baggage policy here.

Icelandair hand luggage / carry-on baggage

The class of your flight ticket affects the amount of carry-on baggage items you are permitted on an Icelandair flight. The carry-on baggage must comply with the airline’s regulations.

In the event that the carry-on baggage does not conform to regulations, it has to be checked in at an Icelandair counter or a self-service bag drop kiosk, if available. You could be required to pay additional fees for this.

Further information on baggage allowance can be found here.

Carry-on baggage dimensions – max. 55 x 40 x 20 cm
Dimensions applied to foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – 1 carry-on baggage item up to 10 kg
Business Class – 1 baggage item for Saga Premium and 2 baggage items for Saga Premium Flex, each up to 10 kg

Icelandair checked baggage

Free baggage allowance is determined by your ticket fare and travel class.

Dimensions for checked-in baggage – max. 158 cm (width + height + depth)

Icelandair baggage policy for checked bags

Economy Class – 1 baggage item, up to 23 kg (Economy Standard and Economy Flex)
Business Class – 2 items of baggage, each up to 32 kg (Saga Premium and Saga Premium Flex)

Icelandair extra baggage / excess luggage policy

There are particular rules with respect to excess and special baggage. For more information in relation to this, in addition to flat fees, go here.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Icelandair baggage allowance: Sports equipment

When bringing sports baggage on your flight, the information here will be of use.
You should reserve as early as possible for sports baggage due to the fact that the space for such items is restricted.

Additional information with respect to sports baggage and equipment regulations can be found here.

Icelandair luggage problems

There are a number of causes why baggage gets damaged or does not get to the destination airport. Technical difficulties in the baggage handling area, unfavourable weather conditions, or the baggage tag falling off, can all lead to issues with your baggage.

For information on claiming for baggage compensation, or finding delayed baggage, go here.

Icelandair delayed baggage / damaged baggage

A statement should be made immediately to the Icelandair baggage tracing desk or service counter when your baggage is damaged or is delayed at the arrival airport. Keep all documents relevant to your flight, in particular your boarding pass and baggage claim tag.

Confirmation in writing is always required, and also a claim reference number. It is essential to maintain this until your baggage is delivered or claim resolution.

You can also opt to employ MYFLYRIGHT to enforce your claim for baggage issues, you can find more information here.

Icelandair ticket travel classes

The travel class defines the quality of service and accommodation aboard a plane. The quantity of classes available to the passenger depends on the airline. Icelandair has 2 travel classes – Economy (Light, Standard, and Flex) and Business (Saga Premium and Saga Premium Plus). Cabin classes are then also split into invisible booking classes, which provide varying services.

You can read more detailed information in relation to Icelandair travel classes here.

Icelandair Economy Class

This is the basic travel class provided. Economy Class with Icelandair is provided on all flights.

Seats – 32-inch seat pitch
On-board entertainment – films, music, magazines
On-board meal – can be purchased onboard or pre-ordered online

Icelandair Business Class

Business class accommodates passengers with extra comfort during their flight. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Icelandair Business Class: Short & mid-haul routes

Passenger benefits

Priority check-in – faster check-in at priority desks
Additional baggage – 2 items of carry-on baggage (Saga Premium and Saga Premium Flex)
Lounges – access to lounges is provided
Priority boarding – boarding the plane first
Seats – more comfortable seats in the first rows of the aircraft
On-board meal – complimentary meals included

You can find out more with respect to short and medium-haul flights with Icelandair Business Class here.

Icelandair Business Class: Long-haul routes

Passenger benefits

Priority check-in – faster check-in at priority desks
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges is provided
Priority boarding – boarding the plane first
Seats – more comfortable seats in the first rows of the aircraft
On-board meal – complimentary meals included
On-board entertainment – Icelandair onboard entertainment offers films, music, magazines

Further detailed information in relation to travelling with Icelandair Business Class on long-haul routes can be read here.

Icelandair airport lounge access

No lounge information available for this airline.

Travelling with children on Icelandair flights

Individual seats are necessary for children aged two (2) and above.

Keep in mind that some countries have specific regulations regarding children under a certain age landing in or departing from that country, who are travelling on their own, with a parent, or with an adult without parental authority.

Always find out which travel documents are requisite for your trip prior to your journey, to ensure entry and exit is not refused in a particular country.

Children’s menu – can be pre-ordered up to 24 hours before departure.

For more information on travelling with Icelandair with children, follow the link.

Travelling with pets on Icelandair planes

Travelling with pets with Icelandair is allowed.

In the event that the animal meets weight, scale, country, together with other airline regulations, you are permitted to fly with it with an additional charge as carry-on baggage or within the cargo hold of the aircraft.

You can find further detailed information on flying with pets regarding Icelandair here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

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If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.