Icelandair – refund and cancellation policy

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Icelandair – flight delay and flight cancellation

48/65

ON-TIME AIRLINE RANKING

3817 flights tracked

52 flights delayed by >3 hours

64 flights cancelled

Icelandair is owned by Icelandair Group. Keflavík Airport is the site of the airline's hub. The company owns 36 fleets and flies to 48 destinations. Icelandair has a frequent flyer program, Saga Club. Follow the steps in the link to enrol in the programme. Here you will find the contact details for Icelandair Service Centre.

Address:

Reykjavík Airport, 101 Reykjavík, Iceland

www.icelandair.com

Flight irregularity

Flight # From To Expected Arrival Actual Arrival
FI720 Keflavik International Airport
Landing Liege Airport
EXPECTED 23.02.2024 00:50:00
ACTUAL 23.02.2024 05:00:00
Delayed
FI644 Washington Dulles International Airport
Landing Keflavik International Airport
EXPECTED 23.02.2024 06:35:00
ACTUAL Cancelled
Cancelled
FI721 Keflavik International Airport
Landing John F. Kennedy International Airport
EXPECTED 22.02.2024 07:20:00
ACTUAL 22.02.2024 11:21:00
Delayed
FI720 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 22.02.2024 19:15:00
ACTUAL 22.02.2024 22:56:00
Delayed
B65644 Washington Dulles International Airport
Landing Keflavik International Airport
EXPECTED 23.02.2024 06:35:00
ACTUAL Cancelled
Cancelled
FI507 Amsterdam Schiphol Airport
Landing Keflavik International Airport
EXPECTED 17.02.2024 14:55:00
ACTUAL 18.02.2024 00:13:00
Delayed
B65609 Keflavik International Airport
Landing Amsterdam Schiphol Airport
EXPECTED 17.02.2024 11:30:00
ACTUAL 17.02.2024 21:16:00
Delayed
B65608 Amsterdam Schiphol Airport
Landing Keflavik International Airport
EXPECTED 17.02.2024 14:55:00
ACTUAL 18.02.2024 00:13:00
Delayed
TK9616 Amsterdam Schiphol Airport
Landing Keflavik International Airport
EXPECTED 17.02.2024 14:55:00
ACTUAL 18.02.2024 00:13:00
Delayed
FI506 Keflavik International Airport
Landing Amsterdam Schiphol Airport
EXPECTED 17.02.2024 11:30:00
ACTUAL 17.02.2024 21:16:00
Delayed
FI720 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 14.02.2024 19:15:00
ACTUAL Cancelled
Cancelled
FI721 Keflavik International Airport
Landing John F. Kennedy International Airport
EXPECTED 14.02.2024 07:20:00
ACTUAL Cancelled
Cancelled
FI720 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 13.02.2024 19:15:00
ACTUAL 13.02.2024 23:10:00
Delayed
FI720 Keflavik International Airport
Landing Liege Airport
EXPECTED 14.02.2024 00:50:00
ACTUAL 14.02.2024 06:02:00
Delayed
FI711 London Heathrow Airport
Landing Keflavik International Airport
EXPECTED 10.02.2024 20:40:00
ACTUAL 10.02.2024 23:48:00
Delayed
FI711 London Heathrow Airport
Landing Keflavik International Airport
EXPECTED 09.02.2024 14:30:00
ACTUAL Cancelled
Cancelled
FI5710 Keflavik International Airport
Landing London Heathrow Airport
EXPECTED 09.02.2024 10:15:00
ACTUAL Cancelled
Cancelled
FI8710 Keflavik International Airport
Landing London Heathrow Airport
EXPECTED 09.02.2024 10:15:00
ACTUAL Cancelled
Cancelled
FI117 Keflavik International Airport
Landing Nuuk Airport
EXPECTED 07.02.2024 22:45:00
ACTUAL Cancelled
Cancelled
TK9659 Vancouver International
Landing Keflavik International Airport
EXPECTED 04.02.2024 06:00:00
ACTUAL Cancelled
Cancelled
FI721 Keflavik International Airport
Landing John F. Kennedy International Airport
EXPECTED 03.02.2024 07:20:00
ACTUAL 03.02.2024 22:48:00
Delayed
FI720 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 03.02.2024 19:15:00
ACTUAL 04.02.2024 10:52:00
Delayed
FI696 Vancouver International
Landing Keflavik International Airport
EXPECTED 04.02.2024 06:00:00
ACTUAL Cancelled
Cancelled
AS5551 Keflavik International Airport
Landing Seattle-Tacoma International Airport
EXPECTED 02.02.2024 17:00:00
ACTUAL Cancelled
Cancelled
AY6815 Arlanda
Landing Keflavik International Airport
EXPECTED 02.02.2024 15:15:00
ACTUAL 02.02.2024 15:33:00
Delayed
B65631 Keflavik International Airport
Landing Gen. Edward Lawrence Logan International Airport
EXPECTED 02.02.2024 17:45:00
ACTUAL Cancelled
Cancelled
B65615 Keflavik International Airport
Landing John F. Kennedy International Airport
EXPECTED 02.02.2024 18:00:00
ACTUAL Cancelled
Cancelled
FI614 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 03.02.2024 06:10:00
ACTUAL Cancelled
Cancelled
FI615 Keflavik International Airport
Landing John F. Kennedy International Airport
EXPECTED 02.02.2024 18:00:00
ACTUAL Cancelled
Cancelled
AY6831 Copenhagen Kastrup International Airport
Landing Keflavik International Airport
EXPECTED 02.02.2024 23:20:00
ACTUAL Cancelled
Cancelled
FI852 Chicago O'Hare International Airport
Landing Keflavik International Airport
EXPECTED 03.02.2024 06:40:00
ACTUAL Cancelled
Cancelled
FI585 Alicante Airport
Landing Keflavik International Airport
EXPECTED 02.02.2024 19:00:00
ACTUAL Cancelled
Cancelled
AY6829 Keflavik International Airport
Landing Copenhagen Kastrup International Airport
EXPECTED 02.02.2024 19:50:00
ACTUAL Cancelled
Cancelled
B65689 Keflavik International Airport
Landing Orlando International Airport
EXPECTED 02.02.2024 20:35:00
ACTUAL Cancelled
Cancelled
FI697 Keflavik International Airport
Landing Vancouver International
EXPECTED 02.02.2024 16:55:00
ACTUAL Cancelled
Cancelled
FI602 Pearson International
Landing Keflavik International Airport
EXPECTED 03.02.2024 06:25:00
ACTUAL Cancelled
Cancelled
TK8561 Arlanda
Landing Keflavik International Airport
EXPECTED 02.02.2024 15:15:00
ACTUAL 02.02.2024 15:33:00
Delayed
FI631 Keflavik International Airport
Landing Gen. Edward Lawrence Logan International Airport
EXPECTED 02.02.2024 17:45:00
ACTUAL Cancelled
Cancelled
SK6157 Arlanda
Landing Keflavik International Airport
EXPECTED 02.02.2024 15:15:00
ACTUAL 02.02.2024 15:33:00
Delayed
FI603 Keflavik International Airport
Landing Pearson International
EXPECTED 02.02.2024 18:15:00
ACTUAL Cancelled
Cancelled
B65614 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 03.02.2024 06:10:00
ACTUAL Cancelled
Cancelled
FI645 Keflavik International Airport
Landing Washington Dulles International Airport
EXPECTED 02.02.2024 18:20:00
ACTUAL Cancelled
Cancelled
FI821 Keflavik International Airport
Landing Raleigh-Durham International Airport
EXPECTED 02.02.2024 18:30:00
ACTUAL Cancelled
Cancelled
FI750 Keflavik International Airport
Landing Liege Airport
EXPECTED 03.02.2024 00:30:00
ACTUAL 03.02.2024 15:02:00
Delayed
FI213 Copenhagen Kastrup International Airport
Landing Keflavik International Airport
EXPECTED 02.02.2024 23:20:00
ACTUAL Cancelled
Cancelled
TK9630 Pearson International
Landing Keflavik International Airport
EXPECTED 03.02.2024 06:25:00
ACTUAL Cancelled
Cancelled
FI689 Keflavik International Airport
Landing Orlando International Airport
EXPECTED 02.02.2024 20:35:00
ACTUAL Cancelled
Cancelled
FI644 Washington Dulles International Airport
Landing Keflavik International Airport
EXPECTED 03.02.2024 06:35:00
ACTUAL Cancelled
Cancelled
SK6155 Keflavik International Airport
Landing Copenhagen Kastrup International Airport
EXPECTED 02.02.2024 19:50:00
ACTUAL Cancelled
Cancelled
B65607 Arlanda
Landing Keflavik International Airport
EXPECTED 02.02.2024 15:15:00
ACTUAL 02.02.2024 15:33:00
Delayed
FI681 Keflavik International Airport
Landing Seattle-Tacoma International Airport
EXPECTED 02.02.2024 17:00:00
ACTUAL Cancelled
Cancelled
FI307 Arlanda
Landing Keflavik International Airport
EXPECTED 02.02.2024 15:15:00
ACTUAL 02.02.2024 15:33:00
Delayed
TK9619 Keflavik International Airport
Landing Pearson International
EXPECTED 02.02.2024 18:15:00
ACTUAL Cancelled
Cancelled
B65645 Keflavik International Airport
Landing Washington Dulles International Airport
EXPECTED 02.02.2024 18:20:00
ACTUAL Cancelled
Cancelled
FI853 Keflavik International Airport
Landing Chicago O'Hare International Airport
EXPECTED 02.02.2024 17:20:00
ACTUAL Cancelled
Cancelled
SK6161 Copenhagen Kastrup International Airport
Landing Keflavik International Airport
EXPECTED 02.02.2024 23:20:00
ACTUAL Cancelled
Cancelled
FI212 Keflavik International Airport
Landing Copenhagen Kastrup International Airport
EXPECTED 02.02.2024 19:50:00
ACTUAL Cancelled
Cancelled
TK9658 Keflavik International Airport
Landing Vancouver International
EXPECTED 02.02.2024 16:55:00
ACTUAL Cancelled
Cancelled
B65644 Washington Dulles International Airport
Landing Keflavik International Airport
EXPECTED 03.02.2024 06:35:00
ACTUAL Cancelled
Cancelled
B65621 Frankfurt am Main Airport
Landing Keflavik International Airport
EXPECTED 01.02.2024 15:55:00
ACTUAL Cancelled
Cancelled
B65650 Keflavik International Airport
Landing Helsinki-Vantaa Airport
EXPECTED 01.02.2024 13:00:00
ACTUAL Cancelled
Cancelled
B65620 Keflavik International Airport
Landing Frankfurt am Main Airport
EXPECTED 01.02.2024 12:05:00
ACTUAL Cancelled
Cancelled
B65629 Berlin Brandenburg Airport
Landing Keflavik International Airport
EXPECTED 01.02.2024 15:45:00
ACTUAL Cancelled
Cancelled
B65651 Helsinki-Vantaa Airport
Landing Keflavik International Airport
EXPECTED 01.02.2024 15:55:00
ACTUAL Cancelled
Cancelled
B65628 Keflavik International Airport
Landing Berlin Brandenburg Airport
EXPECTED 01.02.2024 12:00:00
ACTUAL Cancelled
Cancelled
AY6815 Arlanda
Landing Keflavik International Airport
EXPECTED 31.01.2024 15:15:00
ACTUAL 31.01.2024 18:43:00
Delayed
FI720 Keflavik International Airport
Landing Liege Airport
EXPECTED 01.02.2024 00:50:00
ACTUAL Cancelled
Cancelled
AY6831 Copenhagen Kastrup International Airport
Landing Keflavik International Airport
EXPECTED 31.01.2024 23:20:00
ACTUAL 01.02.2024 02:44:00
Delayed
B65631 Keflavik International Airport
Landing Gen. Edward Lawrence Logan International Airport
EXPECTED 31.01.2024 17:45:00
ACTUAL 31.01.2024 21:26:00
Delayed
B65677 Dublin International Airport
Landing Keflavik International Airport
EXPECTED 31.01.2024 14:10:00
ACTUAL 31.01.2024 17:05:00
Delayed
SK6157 Arlanda
Landing Keflavik International Airport
EXPECTED 31.01.2024 15:15:00
ACTUAL 31.01.2024 18:43:00
Delayed
FI681 Keflavik International Airport
Landing Seattle-Tacoma International Airport
EXPECTED 31.01.2024 17:00:00
ACTUAL 31.01.2024 20:57:00
Delayed
FI213 Copenhagen Kastrup International Airport
Landing Keflavik International Airport
EXPECTED 31.01.2024 23:20:00
ACTUAL 01.02.2024 02:44:00
Delayed
TK8561 Arlanda
Landing Keflavik International Airport
EXPECTED 31.01.2024 15:15:00
ACTUAL 31.01.2024 18:43:00
Delayed
FI720 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 31.01.2024 19:15:00
ACTUAL Cancelled
Cancelled
FI307 Arlanda
Landing Keflavik International Airport
EXPECTED 31.01.2024 15:15:00
ACTUAL 31.01.2024 18:43:00
Delayed
AS5551 Keflavik International Airport
Landing Seattle-Tacoma International Airport
EXPECTED 31.01.2024 17:00:00
ACTUAL 31.01.2024 20:57:00
Delayed
SK6161 Copenhagen Kastrup International Airport
Landing Keflavik International Airport
EXPECTED 31.01.2024 23:20:00
ACTUAL 01.02.2024 02:44:00
Delayed
FI631 Keflavik International Airport
Landing Gen. Edward Lawrence Logan International Airport
EXPECTED 31.01.2024 17:45:00
ACTUAL 31.01.2024 21:26:00
Delayed
FI417 Dublin International Airport
Landing Keflavik International Airport
EXPECTED 31.01.2024 14:10:00
ACTUAL 31.01.2024 17:05:00
Delayed
FI721 Keflavik International Airport
Landing John F. Kennedy International Airport
EXPECTED 31.01.2024 07:20:00
ACTUAL Cancelled
Cancelled
B65607 Arlanda
Landing Keflavik International Airport
EXPECTED 31.01.2024 15:15:00
ACTUAL 31.01.2024 18:43:00
Delayed
FI720 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 30.01.2024 19:15:00
ACTUAL 30.01.2024 20:34:00
Delayed
FI720 Keflavik International Airport
Landing Liege Airport
EXPECTED 31.01.2024 00:50:00
ACTUAL 31.01.2024 12:07:00
Delayed
FI563 Fiumicino
Landing Keflavik International Airport
EXPECTED 28.01.2024 19:30:00
ACTUAL Cancelled
Cancelled
FI103 Keflavik International Airport
Landing Kulusuk Airport
EXPECTED 27.01.2024 10:35:00
ACTUAL 27.01.2024 14:09:00
Delayed
FI721 Keflavik International Airport
Landing John F. Kennedy International Airport
EXPECTED 25.01.2024 07:20:00
ACTUAL 25.01.2024 11:48:00
Delayed
FI720 Keflavik International Airport
Landing Liege Airport
EXPECTED 26.01.2024 00:50:00
ACTUAL 26.01.2024 05:36:00
Delayed
FI720 John F. Kennedy International Airport
Landing Keflavik International Airport
EXPECTED 25.01.2024 19:15:00
ACTUAL 26.01.2024 00:17:00
Delayed
FI721 Keflavik International Airport
Landing John F. Kennedy International Airport
EXPECTED 24.01.2024 07:20:00
ACTUAL 24.01.2024 10:43:00
Delayed
FI117 Keflavik International Airport
Landing Nuuk Airport
EXPECTED 24.01.2024 22:45:00
ACTUAL Cancelled
Cancelled

Icelandair check-in

You can check into Icelandair flights online, on your mobile device, or at the airport either by using a self-check-in machine or directly at the check-in counter.

Passengers who need special services onboard the plane, or who are flying with pets, must check in at the airline desk in the departure airport.

Find out more about ways to check in with Icelandair here.

Icelandair online check-in

Online check-in starts from 24 hours before scheduled departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (check mobile check-in is possible at the airport you are departing from). Online check-in for Icelandair is available here.

Icelandair mobile check-in

Checking in and downloading the boarding pass to your device is straightforward, fast, and allows you to prepare for your flight no matter where you may be. Be sure to check the availability of mobile check-in in the departure airport.

A paper boarding pass can be obtained at a check-in machine (if available in the departure airport) or at the airline check-in counter, in the event something malfunctions with your mobile boarding pass. This is also possible in case your phone has issues, or your boarding pass is deleted.

Icelandair check-in machines

These are the screens you are able to use to check in at the airport. Check if the airport of departure has check-in machines ahead of your flight. With the majority of check-in machines, you are able to check in using your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

Icelandair check-in time & deadlines

The point of check-in deadlines is to make sure flights take off punctually. Prior to the deadline you must have your boarding pass, regardless of how you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

Follow the link for further information regarding Icelandair check-in deadlines.

Icelandair baggage regulations

Read more about Icelandair’s baggage policy here.

Icelandair hand luggage / carry-on baggage

The class of your flight ticket affects the amount of carry-on baggage items you are permitted on an Icelandair flight. The carry-on baggage must comply with the airline’s regulations.

In the event that the carry-on baggage does not conform to regulations, it has to be checked in at an Icelandair counter or a self-service bag drop kiosk, if available. You could be required to pay additional fees for this.

Further information on baggage allowance can be found here.

Carry-on baggage dimensions – max. 55 x 40 x 20 cm
Dimensions applied to foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – 1 carry-on baggage item up to 10 kg
Business Class – 1 baggage item for Saga Premium and 2 baggage items for Saga Premium Flex, each up to 10 kg

Icelandair checked baggage

Free baggage allowance is determined by your ticket fare and travel class.

Dimensions for checked-in baggage – max. 158 cm (width + height + depth)

Icelandair baggage policy for checked bags

Economy Class – 1 baggage item, up to 23 kg (Economy Standard and Economy Flex)
Business Class – 2 items of baggage, each up to 32 kg (Saga Premium and Saga Premium Flex)

Icelandair extra baggage / excess luggage policy

There are particular rules with respect to excess and special baggage. For more information in relation to this, in addition to flat fees, go here.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Icelandair baggage allowance: Sports equipment

When bringing sports baggage on your flight, the information here will be of use.
You should reserve as early as possible for sports baggage due to the fact that the space for such items is restricted.

Additional information with respect to sports baggage and equipment regulations can be found here.

Icelandair luggage problems

There are a number of causes why baggage gets damaged or does not get to the destination airport. Technical difficulties in the baggage handling area, unfavourable weather conditions, or the baggage tag falling off, can all lead to issues with your baggage.

For information on claiming for baggage compensation, or finding delayed baggage, go here.

Icelandair delayed baggage / damaged baggage

A statement should be made immediately to the Icelandair baggage tracing desk or service counter when your baggage is damaged or is delayed at the arrival airport. Keep all documents relevant to your flight, in particular your boarding pass and baggage claim tag.

Confirmation in writing is always required, and also a claim reference number. It is essential to maintain this until your baggage is delivered or claim resolution.

You can also opt to employ MYFLYRIGHT to enforce your claim for baggage issues, you can find more information here.

Icelandair ticket travel classes

The travel class defines the quality of service and accommodation aboard a plane. The quantity of classes available to the passenger depends on the airline. Icelandair has 2 travel classes – Economy (Light, Standard, and Flex) and Business (Saga Premium and Saga Premium Plus). Cabin classes are then also split into invisible booking classes, which provide varying services.

You can read more detailed information in relation to Icelandair travel classes here.

Icelandair Economy Class

This is the basic travel class provided. Economy Class with Icelandair is provided on all flights.

Seats – 32-inch seat pitch
On-board entertainment – films, music, magazines
On-board meal – can be purchased onboard or pre-ordered online

Icelandair Business Class

Business class accommodates passengers with extra comfort during their flight. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Icelandair Business Class: Short & mid-haul routes

Passenger benefits

Priority check-in – faster check-in at priority desks
Additional baggage – 2 items of carry-on baggage (Saga Premium and Saga Premium Flex)
Lounges – access to lounges is provided
Priority boarding – boarding the plane first
Seats – more comfortable seats in the first rows of the aircraft
On-board meal – complimentary meals included

You can find out more with respect to short and medium-haul flights with Icelandair Business Class here.

Icelandair Business Class: Long-haul routes

Passenger benefits

Priority check-in – faster check-in at priority desks
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges is provided
Priority boarding – boarding the plane first
Seats – more comfortable seats in the first rows of the aircraft
On-board meal – complimentary meals included
On-board entertainment – Icelandair onboard entertainment offers films, music, magazines

Further detailed information in relation to travelling with Icelandair Business Class on long-haul routes can be read here.

Icelandair airport lounge access

No lounge information available for this airline.

Travelling with children on Icelandair flights

Individual seats are necessary for children aged two (2) and above.

Keep in mind that some countries have specific regulations regarding children under a certain age landing in or departing from that country, who are travelling on their own, with a parent, or with an adult without parental authority.

Always find out which travel documents are requisite for your trip prior to your journey, to ensure entry and exit is not refused in a particular country.

Children’s menu – can be pre-ordered up to 24 hours before departure.

For more information on travelling with Icelandair with children, follow the link.

Travelling with pets on Icelandair planes

Travelling with pets with Icelandair is allowed.

In the event that the animal meets weight, scale, country, together with other airline regulations, you are permitted to fly with it with an additional charge as carry-on baggage or within the cargo hold of the aircraft.

You can find further detailed information on flying with pets regarding Icelandair here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

Press contact

For interview requests, appointments and speaking inquiries, please contact:

delayed

Flight delay

In case of a 3 hours flight delay at arrival

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cancelled

Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation