Jet2.com – flight delay and flight cancellation
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The owner of the airline company is Dart Group plc. Jet2.com’s subsidiary airline is Jet2holidays. The company owns 90 fleets and flies to 72 destinations. Jet2.com has a frequent flyer programme, myJet2 Travelclub. To join the programme, please follow the instructions here. Jet2.com Service Centre contact details can be found here.
You are able to check in with Jet2.com in a variety of ways, online, on your mobile phone, or in the airport with a self-check-in machine or at the airline check-in counter.
It is required that you check in at the airline desk at the airport in case of travelling with pets or when you need services onboard the plane.
Find more about how to check in with Jet2.com here.
Jet2 online check-in
Online check-in begins 28 days and up to 5 hours before the departure and makes it possible for you to pick your seat and either print out your boarding pass or receive it in mobile version (take into account that not all airports have mobile check-in as a possibility). To check in online for a Jet2.com flight, follow the link.
Jet2 mobile check-in
Available from 28 days and up to 5 hours before take-off, you are able to check in, book a seat, and get your mobile boarding pass, all on your mobile device. Make sure to check the possibility of mobile check-in in the departure airport.
A paper boarding pass can be picked up at a check-in machine (if located in the departure airport) or at the airline check-in desk, in the event something goes wrong with your mobile boarding pass. This additionally applies in the event you experience any issues with your phone, or in case you delete your boarding pass by accident.
Jet2 flight check-in machines
These are the machines which allow you to check in yourself at the airport. Make sure check-in machines are accessible in your departure airport before your journey. With the majority of check-in machines, you are able to check in by using your passport, or by entering your last name and the flight booking reference (found in your booking confirmation).
Jet2 check-in times: Deadlines
Check-in deadlines are in place so that flights take off according to schedule. Whichever way you decide to check in, make sure you have your boarding pass and that all necessary baggage is checked prior to the deadline.
For more detailed information concerning check-in deadlines for Jet2.com, please follow the link.
Jet2 baggage allowance
Additional information about Jet2.com's baggage policy can be found here.
Jet2 carry-on baggage
Your flight ticket travel class decides the carry-on baggage allowance when flying with Jet2.com.
Carry-on baggage must fall within the regulations of the airline.
It is necessary to check your carry-on baggage at a Jet2.com counter or, if available at the departure airport, by using a self-service bag drop service, when it does not adhere to the airline's regulations. Additional fees could be applied in this instance.
Dimensions for carry-on baggage – max. 56 x 45 x 25 cm
Economy Class – 1 item of carry-on baggage up to 10 kg
You can find further details on carry-on baggage regulations here.
Jet2 checked baggage
The ticket fare and travel class decide your free baggage allowance.
Airline baggage allowance for checked luggage
Economy Class – 1 baggage item, up to 22 kg
Jet2 excess baggage
There are a number of things to note concerning excess and special baggage.
Here you can find more information about this and flat fees.
Baggage on Jet2 considered to be excess
Economy Class – over 22 kg (maximum 32 kg)
Jet2 baggage policy: Sports equipment
You can find all the information that is necessary about travelling with sports equipment here.
You should make a reservation for sports equipment ahead of time, as the aircraft usually has limited allocated space for such items.
More information respecting sports baggage and equipment regulations can be found here.
Jet2 luggage problems
There are a number of reasons why baggage can be damaged or does not get to the destination airport. Technical difficulties in the baggage handling area, poor weather conditions, or the baggage tag coming loose, can all lead to concerns with your baggage.
To find out how and where to make a claim for damaged baggage, or to find more information about how to track baggage which is delayed, go here.
Delayed / damaged baggage claim with Jet2
Damaged or delayed baggage has to be declared straight away at the Jet2.com baggage tracing desk or the airline's service counter. Make sure to save every flight document, especially your baggage claim tag and boarding pass.
It is a requirement to give confirmation in writing and your claim reference number. Until the delivery of your baggage, or your claim is settled, you need to keep hold of these documents.
You can also select to use MYFLYRIGHT to pursue your claim for problems with baggage, you can find more information here.
Jet2 travel classes
The level of accommodation onboard an airplane is marked by the travel class of the flight ticket. The range of classes the passenger can choose from varies depending on the airline. Passengers may choose from Jet2.com's 1 travel class – Economy.
Jet2 Economy Class
This is the most affordable travel class of plane accommodation. Jet2.com offers Economy Class for every flight.
Seats – 28-31-inch seat pitch
On-board entertainment – not available on long-haul routes
On-board meal – available on board. Requires pre-ordering
No lounge information available for this airline.
Travelling with children on Jet2 flights
Separate seats are necessary for children from the age of two (2).
Depending on the country, particular regulations may need to be adhered to for minors (children under a certain age) who are arriving in or leaving from the country, whether they are travelling alone, or with an adult, regardless if that adult is the parent or not.
You always need to be aware of all necessary travel documents prior to the flight, else you could be denied entry or exit in a country.
Children’s menu – available on board. Requires pre-ordering. For further detailed information, please follow the link.
To find out more about flying with children, go here.
Travelling with pets on Jet2 Airlines
Travelling with pets with Jet2.com is allowed. Requires booking through Customer Service line.
You can travel with pets, with an additional fee as extra carry-on baggage or for transportation within the cargo hold – yet this is contingent on the weight and scale of the animal, together with country and other airline regulations.
MYFLYRIGHT On-Time-Ranking for airports and airlines
The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.
In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:
Relevant to European travel
We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.
We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.
We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.
If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.
MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.
MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.
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In case of a 3 hours flight delay at arrival
In case of a cancelled flight 14 days before departure
In case of overbooking / denied boarding
Delayed / Lost luggage
In case of arriving without the luggage
In case of a missed / not boarded flight