Laudamotion – flight delay and flight cancellation
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The airline company is owned by Ryanair. Lauda owns 21 fleets and flies to 38 destinations. Laudamotion GmbH has a frequent flyer programme, LaudaPoints. Go here for Lauda Service Centre contact details.
Passengers can choose to check in with Lauda online, by mobile device, or on a self-check-in machine or directly at the airline's check-in desk in the airport.
If you need special on-board services or are flying with pets, be sure to check in directly at the check-in desk in the airport of departure.
Find more details about Lauda check-in methods here.
Online check-in opens 48 hours prior to the departure and allows you to select your seat and either print out your boarding pass or receive it in mobile version (note that not all airports have mobile check-in as a choice). Online check-in for Lauda is possible here.
You are able to check-in, select your seat, and get your mobile boarding pass 48 hours before departure, all on your mobile phone. Be sure to check the possibility of mobile check-in in the airport you are departing from.
A paper boarding pass can be picked up at a check-in machine (if available in the departure airport) or at the airline check-in counter, in the event something malfunctions with your mobile boarding pass. If you are experiencing issues with your phone, or have accidentally deleted your boarding pass, the above is also applicable.
These are the stand-alone computer screens for use in airports for checking yourself in. Find out if check-in machines are available in the airport you are departing from ahead of your journey. You can check in for your flight with your passport or by entering your last name with your flight booking reference (this is on your booking confirmation), with most check-in machines.
Flight check-in deadlines
The point of check-in deadlines is to ensure flights leave punctually. Whatever way you decide to check in, be sure to have your boarding pass and that all necessary baggage is checked prior to the deadline.
Baggage allowance for Lauda flights
Additional information about Lauda's baggage policy can be found here.
Lauda's carry-on baggage allowance is dependent on the flight ticket's travel class.
The carry-on baggage has to meet the airline’s regulations.
You are required to check your carry-on baggage at a Lauda counter or, if available at the departure airport, by using a self-service bag drop service, when it does not conform to the airline's regulations. Additional fees could be applied in this instance.
Dimensions for carry-on baggage – max. 55 x 40 x 20 cm
Dimensions applied to foldable garment bags – max. 40 x 20 x 25 cm
Economy Class – 1 carry-on baggage item up to 10 kg
Further information on baggage allowance can be read about here.
The cost and travel class of your ticket decide the amount of baggage you are able to check in at no cost.
Checked baggage allowance
Economy Class – 1 to 3 checked-in items can be purchased by each passenger baggage item, up to 20 kg
A few things must be noted for excess and special baggage items.
Here you can find more detailed information with respect to this and flat fees.
Baggage restrictions: Sports equipment
When taking sports baggage on your trip, the information here will be of use.
It is a good idea to reserve for sports baggage ahead of time, as the aircraft usually has limited allocated space for such items.
Additional information regarding sports baggage and equipment regulations can be found here.
There are a number of variables why baggage gets damaged or fails to arrive at the destination airport. A detached baggage tag, unfavourable weather conditions, or technical issues in the baggage handling area can cause baggage concerns.
To find out about compensation claims for baggage, or tracing baggage which is delayed, go here.
Delayed / damaged baggage claim
A report should be made immediately to the Lauda baggage tracing counter or service desk in the unfortunate event your baggage is damaged or is delayed at the arrival airport. Maintain all documents relevant to your flight, above all your boarding pass and baggage claim tag.
It is a necessity to give confirmation in writing and the reference number for your claim. It is important to save this till the delivery of your baggage, or your claim is resolved.
There is also the option to enforce a claim for problems with baggage by enlisting MYFLYRIGHT, more information on this can be found here.
Lauda air travel classes
The level of accommodation onboard an airplane is marked by the travel class of the flight ticket. The range of classes the passenger can select from varies according to the airline. There is 1 travel class option provided by Lauda – Economy.
This is the basic travel class of seating. Economy Class on Lauda is offered on all flights.
On-board entertainment – TV shows and documentaries (depending on the flight length). Some flights do not provide any entertainment options offered on long-haul routes
On-board meal – can be purchased on board
Lauda Airport lounges
No lounge information available for this airline.
Flying with a baby or child on Lauda flights
Children aged two (2) and above are required to have a separate seat booking.
It is important to note that some countries have particular regulations regarding minors (under-age children) landing in or departing from that country, who are travelling on their own, with a parent, or with an adult without parental authority.
You have to always be aware of all necessary documents before your trip, if not you could be denied entry or exit in a country.
Children’s menu – can be available on board (need to clarify with the airline).
For further detailed information regarding travelling with Lauda with children, go here.
Travelling with pets on Lauda Airlines
Travelling with pets with Lauda is not allowed.
MYFLYRIGHT On-Time-Ranking for airports and airlines
The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.
In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:
Relevant to European travel
We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.
We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.
We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.
If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.
MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.
MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.
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In case of a 3 hours flight delay at arrival
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Delayed / Lost luggage
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