LOT Polish Airlines – ticket refund, cancellation policy

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LOT Polish Airlines – flight delay and flight cancellation



12446 flights tracked

12 flights delayed by >3 hours

56 flights cancelled

It is a part of Star Alliance. Warsaw Chopin Airport is where the airline's hub is located. LOT Charters and LOT Cargo are LOT Polish Airlines' subsidiary airlines. The company has 90 fleets, with flights to 131 destinations. Polskie Linie Lotnicze LOT S.A. has a frequent flyer programme, Miles & More. In order to enrol in the programme, please follow the instructions here. Contact details for LOT Polish Airlines Service Centre are here.


Polskie Linie Lotnicze LOT, Medweckiego 1, 32-083, Balice, Poland


Flight irregularity

Flight # From To Expected Arrival Actual Arrival

LOT check-in

LOT Polish Airlines' check-in methods make it possible for you to check in online, by using your mobile device, at a self-check-in machine or at the airline check-in desk in the airport.
Passengers who need particular on-board services, or who are travelling with pets, must check in at the airline counter in the departure airport.

For further information on checking in with LOT Polish Airlines go here.

LOT online check-in

Passengers can check in online from 36 hours ahead of the scheduled departure, select a seat and print out their boarding pass or receive it on their mobile phone (first make sure mobile check-in is possible in the departure airport). To check in online for a LOT Polish Airlines flight, follow the link.

LOT mobile check-in

For extra ease, you can choose to download your mobile boarding pass, making it possible to check in whenever you want. You are able to check in, reserve your seat, and receive your mobile boarding pass 36 hours prior to take-off, all with your mobile device. Be sure to check the availability of mobile check-in in the airport you are departing from.

If you have difficulty with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (if available) for a conventional paper one. This is also possible in case your phone has difficulties, or your boarding pass is deleted.

LOT Polish Airlines check-in machines

These are the free-standing computer screens for use in airports for self-check-in. Check that check-in machines are located in your airport of departure prior to your trip. With almost all check-in machines, you can check in using your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

LOT Airlines check-in deadlines

The point of check-in deadlines is to guarantee flights leave on schedule. Ahead of the deadline you should have your boarding pass, regardless of how you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

To discover more about LOT Polish Airlines check-in deadlines, follow the link.

Airlines baggage regulations

Find further details about LOT Polish Airlines' baggage policy here.

LOT carry-on baggage

The quantity of items of carry-on baggage permitted on LOT Polish Airlines flights is dependent on the travel class of the flight ticket.

The carry-on baggage is required to fall within the airline’s regulations.

When your baggage does not comply with LOT Polish Airlines' carry-on regulations, you should check it in at the airline desk or, if possible, at a self-service bag drop kiosk. Extra charges might be applied in this instance.

Carry-on baggage dimensions – max. 55 x 40 x 23 cm
Dimensions for foldable garment bags – max. 40 x 35 x 12 cm

Economy Class – limited to 1 item of carry-on baggage up to 8 kg
Premium Economy Class – limited to 1 item of carry-on baggage up to 8 kg for international flights and 12 kg for intercontinental flights
Business Class – 2 items of carry-on baggage, each up to 9 kg

More information about baggage allowance can be read about here.

LOT checked baggage

The free baggage allowance depends on the travel class and the cost of the flight ticket.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

LOT checked baggage allowance

Economy class – 1 item of baggage up to 23 kg
Premium Economy Class – 2 baggage items, up to 23 kg each
Business Class – 3 baggage items, each up to 32 kg

LOT Airlines excess baggage

A number of points should be noted for excess and special baggage items.

You can find more information respecting this and flat fees here.

Baggage considered to be excess
All Classes – above 158 cm (width + height + depth)

LOT Airlines baggage allowance: Sports equipment

Whatever sports baggage you are travelling with, you can find all the essential information to prepare for your flight here.
There is limited room allotted for larger items, so you should make a reservation with the airline no less than 24 hours ahead of the scheduled departure time.

Follow the link for sports equipment rules relating to size and weight, in addition to flat fees.

LOT baggage problems

Damaged baggage, or baggage failing to get to the destination, is attributed to a variety of causes. Technical issues in the baggage handling area, poor weather conditions, or the baggage tag detaching, can all cause troubles with your baggage.

For information on claiming for damaged baggage, or delayed baggage tracking, go here.

LOT Airlines damaged baggage / delayed baggage

A statement needs to be made right away to the LOT Polish Airlines baggage tracing desk or service counter in the event your baggage is damaged or is delayed at the destination airport. It is vital to keep hold of all flight documents, most crucially your boarding pass and baggage claim tag.

Your claim reference number, as well as written confirmation, is always essential. Till you receive your baggage, or your claim is settled, it is necessary to keep these documents.

There is also the option to enforce a claim for baggage issues by enlisting MYFLYRIGHT, more information on this can be found here.

LOT Airlines travel classes

The level of accommodation onboard a plane is set out by the travel class of the flight ticket. The quantity of classes offered varies by airline. There are 3 travel class types offered by LOT Polish Airlines – Economy, Premium Economy, and Business. Invisible booking classes are also incorporated into each individual cabin class. To find out more respecting LOT Polish Airlines travel classes follow the link.

LOT Economy Class

The most affordable travel class provided by the airline. Economy Class for LOT Polish Airlines is offered for any flights.

Seats – 30-32-inch seat pitch
On-board entertainment – TV series, films, and games are available on long-haul routes
On-board meal – two meals are provided during long-haul flights

LOT Premium Economy Class

Premium Economy Class is between Economy and Business Class and offers extra services within a more relaxing environment ahead of and throughout the flight. Read more information respecting Premium Economy Class with LOT Polish Airlines here.

Passenger benefits

Seats – wider seats with adjustable headrests
Baggage – 2 items of checked-in baggage for intercontinental flights
Lounges – access to Business Lounges at Warsaw Chopin Airport can be purchased

LOT Business Class

A class that gives passengers more comfort. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

LOT Airlines Business Class: Short, mid-haul route

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 3 items of carry-on baggage
Lounges – access to lounges at all major airports worldwide
Priority boarding – Business class passengers are entitled to priority boarding
Seats – spacious reclining seat
On-board meal – a full meal served on china

You can read more on short and medium-haul flights with LOT Polish Airlines Business Class here.

LOT Airlines Business Class: Long-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges at all major airports worldwide
Priority boarding – boarding the plane first
Seats – spacious reclining seat
On-board meal – a full meal served on china
On-board entertainment – passengers can choose from personal on-board entertainment system with LOT Polish Airlines' inflight entertainment

Go here for additional information with regards to flying long-haul routes with LOT Polish Airlines Business Class.

LOT Airlines airport lounges

There are three types of lounges provided by LOT Polish Airlines – LOT Business Lounge “Polonez”, LOT Business Lounge “Mazurek”, LOT Elite Lounge.

Travelling with children on LOT Polish Airlines

Children who are aged two (2) and above must have separate seats.

According to the country, particular regulations may need to be adhered to for children under a certain age who are coming into or leaving the country, whether they are travelling alone, or with an adult, regardless if that adult is the parent or not.

Before the flight, ensure you have all required travel documents, to check you are not refused entry or exit by the country.

Children’s menu – available on board on long-haul flights.

To discover more about travelling with children, follow the link.

Travelling with pets on LOT flights

Travelling with pets with LOT Polish Airlines is allowed. Requires reservation no later than 24 hours before departure.

As long as the weight, scale, together with country and other airline regulations are complied with, you can travel with your pet with an extra fee either as additional carry-on baggage or it can be transported inside the cargo hold area of the plane.

You can discover more information about travelling with pets regarding LOT Polish Airlines here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation