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TUI fly belongs to TUI Group. The airline’s hub is located at Hannover Langenhagen. The airline owns 36 fleets and flies to 38 destinations. My TUIfly.com is TUI fly's frequent flyer programme. To enrol in the programme, follow the steps here. You will find the contact details for TUI fly Service Centre here.
You can check into TUI fly flights online, on your mobile device, or at the airport either by using a self-check-in machine or directly at the check-in desk.
Passengers who need special on-board requirements, or who are flying with pets, must check in at the airline counter in the airport of departure.
For further information on checking in with TUI fly follow this link .
TUI online check-in
Passengers may check in online from 30 days and up to 5 hours before the departure, select a seat and print their boarding pass or have it sent to their mobile phone (first check mobile check-in is possible in the departure airport). To check in online for a TUI fly flight, follow the link.
TUI online check-in with mobile
Checking in and downloading the boarding pass to your device is easy, fast, and enables you to prepare for your flight no matter where you may be. From 30 days and up to 5 hours prior to departure, you can check in, book your seat, and get your boarding pass with your mobile phone. Make sure to check the availability of mobile check-in in the airport you are departing from.
A paper boarding pass can be obtained at a check-in machine (if located in the departure airport) or at the airline check-in desk, in case something malfunctions with your mobile boarding pass. In the event you are having difficulties with your phone, or have mistakenly deleted your boarding pass, the above further applies.
TUI fly check-in machine
These are the stand-alone computer screens available in airports for checking yourself in. Make sure the airport you are departing from has check-in machines ahead of travelling. You are able to check in for your flight with your passport or by inputting your last name with your flight booking reference (this is on your booking confirmation), with most check-in machines.
TUI flight check-in deadlines
The purpose of check-in deadlines is to guarantee that flights take off on schedule. Ahead of the deadline you should have your boarding pass, however you checked in – in person, online, via your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.
Click here for further details with respect to TUI fly check-in deadlines.
TUI baggage allowance
View further information regarding TUI fly's baggage policy here.
TUI carry-on baggage
The class of your flight ticket decides the number of carry-on baggage items you are allowed on a TUI fly flight.
The carry-on baggage has to meet the airline’s regulations. When your baggage does not conform to TUI fly's carry-on regulations, you are required to check it in at the airline counter or, if available, at a self-service bag drop kiosk. Please note that you might be charged in the event that you have to check this baggage.
Carry-on baggage dimensions – max. 55 x 40 x 20 cm
Economy Class – 1 carry-on baggage item up to 5 kg
You can discover further details about carry-on baggage regulations here.
TUI checked baggage
Free baggage allowance is dependent on your ticket fare and travel class.
TUI airlines baggage allowance: Checked luggage
Economy Class – 1 baggage item, up to 20 kg
TUI baggage policy: Excess luggage
A few points must be noted for excess and special baggage items.
More information on excess baggage and flat rates can be found via the link.
TUI baggage policy: Sports equipment
If you are bringing sports equipment, prepare for your journey with all the information you need here.
It is a good idea to reserve for sports equipment in advance, as the aircraft usually has limited allocated space for such items.
Follow the link for sports baggage rules regarding size and weight, in addition to flat rates.
TUI luggage problems
When baggage gets damaged, or does not arrive at your destination, it can be a result of a variety of reasons. Issues with your baggage can be due to technical difficulties in the baggage handling area, poor weather, or the baggage tag falling off your luggage.
For information on claiming for damaged baggage, or tracking baggage, follow this link.
TUI delayed baggage / damaged baggage
A report should be made right away to the TUI fly baggage tracing counter or service desk in the unfortunate event your baggage is damaged or is delayed at the arrival airport. Every flight document must be kept, most crucially your baggage claim tag and boarding pass.
You have to always provide your claim reference number and written confirmation. Make sure you have this till receiving your baggage or your claim is settled.
You can also pursue a claim for issues with baggage with MYFLYRIGHT's help, which you can find out more about here.
TUI fly travel classes
The level of accommodation aboard an airplane is defined by the travel class of the flight ticket. The quantity of classes available differs by airline. Passengers may choose TUI fly's 1 travel class – Economy.
TUI Economy Class
On all flights with TUI fly, you may opt to fly Economy Class.
Seats – 30-inch seat pitch
On-board meal – can be purchased on board or pre-ordered
TUI fly airline lounges
No lounge information available for this airline.
Travelling with children on TUI airlines
Children aged two (2) and above need to have a separate seat reservation.
Keep in mind that some countries have particular regulations regarding minors (children under a certain age) entering or exiting that country, who are travelling on their own, with a parent, or with an adult without parental authority.
Make sure you have all the travel documents you need prior to travelling in order to ensure entry and exit is permitted by the country.
To find out more regarding flying with children, follow the link.
TUI aircraft rules: Travelling with pets
Travelling with pets with TUI fly is allowed. Requires booking in advance.
If the animal meets weight, scale, country in addition to other airline restrictions, you can fly with it with an additional fee as carry-on baggage or inside the cargo hold area of the airplane.
You can find further details regarding flying with pets about TUI fly here.
MYFLYRIGHT On-Time-Ranking for airports and airlines
The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.
In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:
Relevant to European travel
We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.
We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.
We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.
If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.
MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.
MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.
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In case of a 3 hours flight delay at arrival
In case of a cancelled flight 14 days before departure
In case of overbooking / denied boarding
Delayed / Lost luggage
In case of arriving without the luggage
In case of a missed / not boarded flight