London Heathrow Airport

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ON-TIME AIRPORT RANKING

118 flights tracked

3 flights delayed by >3 hours

11 flights cancelled

London Heathrow Airport is an international airport of the largest city in and the capital of England. It's located approximately 24 km west of downtown. London Heathrow Airport had a passenger flow of more than 80.8 million travellers in 2019. It is the hub for British Airways and the base for Virgin Atlantic.

Address:

Longford TW6, United Kingdom

www.heathrow.com

Arrivals (flight irregularity)

Flight # Airline From Expected Arrival Actual Arrival

Departures (flight irregularity)

Flight # Airline To Expected Arrival Actual Arrival

Minimum Connection Time in LHR Airport

A key factor to know when a route has a connecting flight is the Minimum Connection Time (MCT) in the airport. It is recommended to always check this before booking tickets. When claiming for compensation for a missed connection, a passenger should know the MCT. Below you can see the MCT in London Heathrow Airport for connecting flights.

  • Between domestic flights: 40 min.
  • Between domestic and international flights: 75 min.
  • Between international flights: 90 min.

LHR Airport terminals

Airport terminals are the areas or separate buildings which allow air travellers to transfer between ground transport and the facilities for boarding and disembarking from an aircraft. It is important to check from which terminal you are departing from or transferring through because passengers may need some more time to get to the correct one, especially in larger airports. There are 4 terminals in London Heathrow Airport.

Terminal 2 (Queen's Terminal) – mainly serves flights to European destinations

Terminal 3 – mainly serves long-haul flights

Terminal 4 – long-haul and European destinations

Terminal 5 – used only by British Airways and Iberia

How to get to / from London Heathrow Airport

When it is the very first time travelling to a destination, it might be challenging to know the most convenient way to get to the city centre. Public transport is not always accessible right at the airport and taxis may be expensive. Our recommendation is to check all transport alternatives prior to the flight to make sure you choose the most suitable for your trip.

The latest information and connections are here.

Heathrow Airport train

  • Heathrow Express
    Direction: Paddington Station, London
    Travel time (approx.): 15 min. from Terminals 2 & 3 and 21 min. from Terminal 5
    Operating hours: more information here

Heathrow Airport underground

  • London Underground
    Direction: King’s Cross St. Pancras Underground Station
    Travel time (approx.): 60 min.
    Ticket price: adult single ticket starts from

Heathrow Airport taxi

  • Pick up point: outside the Terminals
    Travel time (approx.): 45 min. to the city centre
    Approximate price: 80 EUR

Where to have a rest in London Heathrow Airport

You might experience a lengthy wait between flights, for example if you have a flight delay or your next flight departs the following day. When this happens, it is essential for travellers to note where they can unwind and pass their time between flights.

Heathrow Airport lounges

Airport lounges provide passengers with the benefit of waiting for their flight in a comfortable environment and offer services such as food and drinks, WIFI, areas to relax in and showers.

  • Plaza Premium
    Location: available in all terminals
  • Club Aspire
    Location: Terminal 3, after security, near Gate 9
  • SkyTeam
    Location: Terminal 4, after security, near Gate 10

Heathrow Airport hotels

Sometimes when the lounges are not comfortable enough for sleep, or your flight departs the next day, you may find it necessary to stay overnight in a hotel nearby. A number of airports have hotels onsite, while in others you might need to leave the airport vicinity to reach the nearest one. We have selected the best possibilities for you in case you opt to stay in a hotel between flights.

Restaurants in Heathrow Airport

Feeling hungry or thirsty while travelling is the last thing you want. We have several choices for your needs, whether you're looking for an early breakfast, a sit-down dinner during an extensive layover, or a quick bite to take on board with you.

Go here to find a complete description of dining places in London Airport.

  • Ca’puccino
    Description: coffee shop
    Location: Terminal 2
  • Caffé NERO
    Description: pastries, sandwiches, coffee, snacks
    Location: in all terminals
  • Leon
    Description: French fast food
    Location: Terminal 2
  • Costa Coffee
    Description: coffee, warm and cold drinks, desserts, sandwiches, and salads
    Location: in all terminals
  • Caviar House & Prunier Seafood Bar
    Description: seafood restaurant
    Location: in all terminals
  • Pret a Manger
    Description: sandwiches, salads, pastries, soups, hot wraps, and desserts
    Location: Terminals, 3, 4, 5

Heathrow Airport shops

The airport shops are the perfect place to get that last-minute souvenir, or just to spend some time before flying. To find the top shops for your needs, check out the guide below.

Click here for a complete list of shops.

  • Boots
    Description: health & beauty products
    Location: several stores in all terminals
  • WHSmith
    Description: newspapers, magazines, books, drinks, snacks, and sweets
    Location: several stores in all terminals

Car hire: Heathrow Airport

Sometimes driving is the best way to see a destination, or perhaps you need a car for your trip. This list of car hire companies will enable you to pick the most suitable option for your journey.

  • Hertz
    Location: Airport area
    Opening hours: 24 hrs., daily
    Contact: +44 843 309 3009
  • Europcar
    Location: Airport area
    Opening hours: 24 hrs., daily
    Contact: +44 371 384 3410
  • Avis
    Location: Airport area
    Opening hours: 07:00 AM - 10:00 PM, daily
    Contact: +44 344 544 6000
  • Budget
    Location: Airport area
    Opening hours: 07:00 AM - 10:00 PM, daily
    Contact: +44 344 544 6000
  • Enterprise
    Location: Airport area
    Opening hours: 06:00 AM - 10:00 PM, daily
    Contact: +44 208 897 2100

Other services in Heathrow Airport you might need

Here are some other useful amenities in the airport that you may want to visit while in the airport.

  • Lost & Found
    Location: Terminals 3 and 5, Arrivals
    Opening hours: 07:00 AM - 07:00 PM, daily
    Contact: +44 203 761 1800
  • Play areas
    Location: in every terminal, after security
    Opening hours: 06:00 AM - 09:00 PM, daily
  • Meeting rooms
    Location: in every terminal
  • Multi faith prayer rooms
    Location: in every terminal

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

Press contact

For interview requests, appointments and speaking inquiries, please contact:

Sopiko Dvalishvili

pr@myflyright.de
delayed

Flight delay

In case of a 3 hours flight delay at arrival

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cancelled

Flight cancellation

In case of a cancelled flight 14 days before departure

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boarding

Denied boarding

In case of overbooking / denied boarding

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lost

Delayed / Lost luggage

In case of arriving without the luggage

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gate-closed

Ticket refund

In case of a missed / not boarded flight

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