The 5 most important changes for air passengers

Nov 07 2025 MFR travel team

Changes to passenger rights 2025

1. Clearer definition of “delay”

The official arrival time is now the moment the aircraft doors open at the gate, a detail that can decide whether you receive compensation or not.

2. Better protection for connecting flights

When a journey includes multiple connecting flights, the operating airline is now liable for missed connections within the same booking — even in codeshare situations.

3. Clear rules on strikes and extraordinary circumstances

Only security or air traffic control strikes are considered “extraordinary circumstances.” Internal staff strikes no longer automatically exempt airlines from paying compensation.

4. Higher compensation for baggage issues

The maximum compensation for lost or damaged luggage under the Montreal Convention has been increased to around €1,550 (adjusted for inflation).

5. Digital claims process

Many airlines are now required to offer digital claim submissions, including the option to upload boarding passes and supporting documents.

Overview of your passenger rights

Expert tips for travelers

Collect evidence: Take photos of departure boards, boarding passes, and time displays.

Document communication: Keep all airline emails, chat messages, and receipts.

Watch deadlines: In Germany, compensation claims must be submitted within 3 years.

Use a specialist service: With MYFLYRIGHT, you can have your case checked for free and risk-free - fees only apply if your claim is successful.

In October 2025, the European Court of Justice (Case C-558/24) confirmed an airline’s obligation to pay compensation for a delay caused by a non-extraordinary prior delay.

This ruling is seen as an important milestone for passenger rights across the EU.

Overall conclusion: More digital processes, greater transparency, and stronger consumer protection — 2025 is a good year for air passengers.
If you know your rights and act in time, you can save money and hold airlines accountable.

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