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TAP Portugal – refund and cancellation policy

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Flight cancelled
by airline

Flight cancelled
by me Flight
delayed Denied
boarding Luggage:
Delayed / Lost Package tour cancelled

Get up to 600 €* in compensation and your ticket refunded

Get an individual refund offer for your unused flight ticket

Get up to 600 €* in compensation for your flight delay

Get up to 600 €* in compensation for your denied boarding

Get up to 1 500 €* in compensation for your delayed or lost luggage

Get a refund offer for your cancelled package tour

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TAP Portugal – flight delay and flight cancellation

42/65

ON-TIME AIRLINE RANKING

6585 flights tracked

15 flights delayed by >3 hours

40 flights cancelled

The owner of the airline is TAP Express. It is a member of Star Alliance. The airline’s hub is at Lisbon Airport. The secondary hub can be found at Porto Airport. TAP Portugal subsidiary airline is TAP Express. The airline owns 89 fleets and flies to 87 destinations. TAP Miles&Go is TAP Portugal's frequent flyer programme.

Address:

Aeroporto de Lisboa. 1704-801 Lisbon, Portugal

www.flytap.com

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

TP1243 Prague Ruzyne International Airport

Humberto Delgado Lissabon

EXPECTED 19.12.2024 21:50:00

ACTUAL 20.12.2024 00:38:00

Delayed

TP1543 Humberto Delgado Lissabon

Praia International Airport

EXPECTED 20.12.2024 00:05:00

ACTUAL Cancelled

Cancelled

TP1557 Humberto Delgado Lissabon

S. Pedro

EXPECTED 19.12.2024 12:40:00

ACTUAL Cancelled

Cancelled

TAP check-in

TAP online check-in

Passengers can check in online from 36 hours (24 hours for US flights) before the time of departure, pick a seat and print out their boarding pass or have it sent to their mobile phone (first make sure mobile check-in is possible in the departure airport).

TAP check-in online with mobile

You may simply check in and download the mobile boarding pass to your device wherever you are. You are able to check-in, book your seat, and receive your mobile boarding pass 36 hours (24 hours for the US flights) prior to the flight departure, all on your mobile device. Mobile check-in is not available in all airports, so it is important to check this when preparing for your journey.

In case you have an issue with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (where available) for a conventional paper one. If you are having troubles with your phone, or have inadvertently deleted your boarding pass, the above is also applicable.

TAP Portugal check-in machines

These are the machines which enable you to check in at the airport. Make sure check-in machines are accessible in the airport you are departing from ahead of your trip. Almost all check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

TAP Airlines check-in deadlines

To keep flights according to schedule, check-in deadlines are crucial. You must have checked in baggage and have your boarding pass – whichever way you checked in – ahead of the deadline.

TAP Portugal baggage regulations

TAP Portugal carry-on baggage

The quantity of items of carry-on baggage permitted on TAP Portugal flights is determined by the travel class of the flight ticket.
Carry-on baggage has to fall within the regulations of the airline.

If it happens that your baggage does not adhere to TAP Portugal's carry-on regulations, you must check it in at the airline desk or, if available, at a self-service bag drop kiosk. Additional fees could be required in this instance.

Dimensions applied to carry-on baggage – max. 55 x 40 x 20 cm
Dimensions for foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – 1 carry-on baggage item up to 8 kg
Business Class – limited to 2 items of carry-on baggage, up to 8 kg each

TAP Portugal checked baggage

The cost and travel class of your ticket establish how much baggage you are able to check in for free.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

TAP baggage allowance for checked baggage

Economy Class – 1 baggage item, up to 23 kg Business Class – 2 items of baggage, each up to 32 kg

TAP Portugal luggage claim

It is necessary to report damaged or delayed baggage right away, either to the TAP Portugal baggage tracing desk or the TAP Portugal service counter. Every flight document must be kept, first and foremost your baggage claim tag and boarding pass.

It is a requirement to give written confirmation and the reference number for your claim. Make sure you have this until baggage receipt, or your claim is resolved.

Another method to enforce a claim for difficulties with baggage is to process the claim using the services of MYFLYRIGHT, more details can be found here.

TAP Airlines travel classes

The level of accommodation onboard an aircraft is determined by the travel class of the flight ticket. The range of classes the passenger can select from varies according to the airline. There are 2 travel class options provided by TAP Portugal – Economy (Discount, Basic, Classic, Plus) and Business (Executive). Cabin classes are then also separated into invisible booking classes, which have differing services.

TAP Economy Class

This travel class is the most affordable one provided by the airline. On any flights with TAP Portugal, you are able to select to fly Economy Class.

Seats – 31-34-inch seat pitch
On-board entertainment – films, magazines, music and games are provided on long-haul flights
On-board meal – available on board

TAP Portugal Business Class

A class which offers the opportunity for passengers to travel in outstanding comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

TAP Portugal airport lounges

No lounge information available for this airline.

Travelling with children on TAP flights

Children aged two (2) and above are required to have a separate seat booking.

Rules vary according to country in relation to children under a certain age travelling alone, or children who are travelling with an adult.

Always check which travel documents are requisite for travelling before your flight, to ensure entry and exit is possible in a specific country.

TAP Air Portugal pet policy

Travelling with pets with TAP Portugal is allowed. Requires booking online no later than 24 hours before departure.

The weight and scale of your pet and rules for countries and other airlines ascertain whether you are permitted to fly with them – if the animal complies with regulations, it may be flown with an extra charge as carry-on baggage, or inside the aircraft's cargo hold.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.