TAP Portugal – refund and cancellation policy

TAP check-in

TAP Portugal offers a choice of ways to check in – your mobile phone or tablet, online, airport check-in machines, or at the check-in desk in the airport.

Passengers who demand certain services onboard the plane, or who are travelling with pets, are required to check in at the airline desk in the airport you are departing from.

Find more details about TAP Portugal check-in options here.

TAP online check-in

Passengers can check in online from 36 hours (24 hours for US flights) before the time of departure, pick a seat and print out their boarding pass or have it sent to their mobile phone (first make sure mobile check-in is possible in the departure airport). To process online check-in for your upcoming flight with TAP Portugal, please follow the link.

TAP check-in online with mobile

You may simply check in and download the mobile boarding pass to your device wherever you are. You are able to check-in, book your seat, and receive your mobile boarding pass 36 hours (24 hours for the US flights) prior to the flight departure, all on your mobile device. Mobile check-in is not available in all airports, so it is important to check this when preparing for your journey.

In case you have an issue with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (where available) for a conventional paper one. If you are having troubles with your phone, or have inadvertently deleted your boarding pass, the above is also applicable.

TAP Portugal check-in machines

These are the machines which enable you to check in at the airport. Make sure check-in machines are accessible in the airport you are departing from ahead of your trip. Almost all check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

TAP Airlines check-in deadlines

To keep flights according to schedule, check-in deadlines are crucial. You must have checked in baggage and have your boarding pass – whichever way you checked in – ahead of the deadline.

For additional detailed information with regards to check-in deadlines for TAP Portugal, click here.

TAP Portugal baggage regulations

You can view additional information about TAP Portugal's baggage policy here.

TAP Portugal carry-on baggage

The quantity of items of carry-on baggage permitted on TAP Portugal flights is determined by the travel class of the flight ticket.
Carry-on baggage has to fall within the regulations of the airline.

If it happens that your baggage does not adhere to TAP Portugal's carry-on regulations, you must check it in at the airline desk or, if available, at a self-service bag drop kiosk. Additional fees could be required in this instance.

Dimensions applied to carry-on baggage – max. 55 x 40 x 20 cm
Dimensions for foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – 1 carry-on baggage item up to 8 kg
Business Class – limited to 2 items of carry-on baggage, up to 8 kg each

More details on allowance for carry-on baggage is here.

TAP Portugal checked baggage

The cost and travel class of your ticket establish how much baggage you are able to check in for free.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

TAP baggage allowance for checked baggage

Economy Class – 1 baggage item, up to 23 kg Business Class – 2 items of baggage, each up to 32 kg

TAP Portugal baggage allowance: Excess luggage

A number of points should be noted for excess and special baggage items.

You can find more information regarding this and flat fees here.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm
Business Class – above 158 cm (width + height + depth)

TAP Portugal baggage policy: Sports equipment

If you are flying with sports equipment, get ready for your trip with all the information you need here. It is advisable to reserve as early as possible for sports equipment due to the fact that the space for such items is restricted.

Follow the link for sports baggage rules regarding size and weight, and also flat fees.

TAP baggage problems

When baggage gets damaged, or does not arrive at your destination, it could be a consequence of a variety of issues. A lost baggage tag, unfavourable weather conditions, or technical difficulties in the baggage handling area can all lead to baggage concerns.

For information on how and where to claim for damaged baggage, or to get more information in relation to how to trace baggage which is delayed, go here.

TAP Portugal luggage claim

It is necessary to report damaged or delayed baggage right away, either to the TAP Portugal baggage tracing desk or the TAP Portugal service counter. Every flight document must be kept, first and foremost your baggage claim tag and boarding pass.

It is a requirement to give written confirmation and the reference number for your claim. Make sure you have this until baggage receipt, or your claim is resolved.

Another method to enforce a claim for difficulties with baggage is to process the claim using the services of MYFLYRIGHT, more details can be found here.

TAP Airlines travel classes

The level of accommodation onboard an aircraft is determined by the travel class of the flight ticket. The range of classes the passenger can select from varies according to the airline. There are 2 travel class options provided by TAP Portugal – Economy (Discount, Basic, Classic, Plus) and Business (Executive). Cabin classes are then also separated into invisible booking classes, which have differing services.

You will find more detailed information about TAP Portugal travel classes here.

TAP Economy Class

This travel class is the most affordable one provided by the airline. On any flights with TAP Portugal, you are able to select to fly Economy Class.

Seats – 31-34-inch seat pitch
On-board entertainment – films, magazines, music and games are provided on long-haul flights
On-board meal – available on board

TAP Portugal Business Class

A class which offers the opportunity for passengers to travel in outstanding comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

TAP Business Class on Short & mid-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges is provided
Priority boarding – boarding the plane first
Seats – spacious reclining seat
On-board meal – a full meal

Details on TAP Portugal short-haul and medium-haul flights with Business Class can be viewed here.

TAP Business Class on long-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges is provided
Priority boarding – boarding the plane first
Seats – a spacious seat in the first rows of the aircraft
On-board meal – can be pre-ordered online
On-board entertainment – passengers are able to pick from films, magazines, music, and games with TAP Portugal's inflight entertainment

Follow the link for additional information in relation to flying long-haul routes with TAP Portugal Business Class.

TAP Portugal airport lounges

No lounge information available for this airline.

Travelling with children on TAP flights

Children aged two (2) and above are required to have a separate seat booking.

Rules vary according to country in relation to children under a certain age travelling alone, or children who are travelling with an adult.

Always check which travel documents are requisite for travelling before your flight, to ensure entry and exit is possible in a specific country.

Carrycots – reservation possible for long-haul flights, only for babies below 11 kg and below 75 cm in length. Be advised that booking must be made for carrycots when booking your seat tickets. Passengers may have to pay a seat booking charge for the seat the carrycot is in.

Children’s menu – can be pre-ordered online.

To find out more about flying with children, go here.

TAP Air Portugal pet policy

Travelling with pets with TAP Portugal is allowed. Requires booking online no later than 24 hours before departure.

The weight and scale of your pet and rules for countries and other airlines ascertain whether you are permitted to fly with them – if the animal complies with regulations, it may be flown with an extra charge as carry-on baggage, or inside the aircraft's cargo hold.

Follow the link for further detailed information about TAP Portugal's regulations regarding travelling with pets.

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