MYFLYRIGHT is a legal tech company that helps air passengers claim compensation for flight delays, cancellations, denied boarding, missed connections, baggage issues, or ticket refunds under EU Regulation 261/2004 and other relevant laws.
No, MYFLYRIGHT is not a traditional law firm. We are a legal tech company with a team of legal experts, supported by technology and AI to efficiently handle flight compensation claims.
We combine legal expertise with smart automation, offer transparent fees, a fast-track payout option, and a user-friendly platform. We’re also involved in landmark legal cases in the EU to improve passenger rights.
Anyone who has experienced a flight disruption that falls within the scope of the EU passenger rights regulations. This includes flights within the EU, departing from the EU, or arriving in the EU with an EU-based airline.
Depending on the flight distance and delay duration, you may be entitled to compensation between 250 € and 600 € per person.
Yes! There are extraordinary circumstances which are not within the control of the airline (e.g. bad weather, certain strikes, volcanic ash cloud, bomb threat, etc.).
Yes. In most EU countries, you can submit a claim up to 3 years after the date of the flight disruption. In some cases, this period may vary depending on national legislation.
You can reach our customer service team via our Help Center or by using the contact form on our website.
You can easily check your eligibility and submit your case on www.myflyright.com. Just enter your flight details and upload any relevant documents. The process takes only a few minutes.
Every claim needs to be accompanied by a travel document confirming that you have booked the relevant flight. This can be a travel confirmation or a boarding pass in the form of a picture, PDF or printout.
No problem at all! Send your documents to our postal address MYFLYRIGHT GmbH, Schauenburgerstr. 61, 20095 Hamburg, Germany.
1. The classic variant takes between 2 to 12 weeks on average, from the time of submitting your claim until the actual payout. This duration can vary from case to case and may take up to 6 months in some special cases. It all depends on the legal situation, airline, and the clarity of the case.
2. In the case of direct acquisition of your claim and complete set of documents, we will transfer your compensation amount to your bank account within 24 hours.
Our AI-based system and legal experts assess your flight data, weather conditions, and case history. If you were informed of the cancellation more than 14 days in advance or the delay was caused by extraordinary circumstances, the claim may not be eligible.
If the airline fails to cooperate or denies the claim without valid reason, MYFLYRIGHT may initiate legal proceedings at no upfront cost to you.
Yes, you can claim additional costs such as hotel, transportation to and from the airport (e.g. Taxi, train, etc.), meals and costs for the alternative transportation (new flight, train ticket, etc.). If you paid for these services by yourself, you can always use MYFLYRIGHT to claim your costs from the airline and get your money back.
Usually, the airline must provide passengers with various additional services in case of flight delay, cancellation and denied boarding. These services include free meals and refreshments, which you are entitled to when your flight is delayed by at least 2 hours. Passengers should also be granted free overnight accommodation when necessary, plus free transfer between the place of accommodation and the airport.
You have the right to get a full ticket refund and no, you do not need to accept the voucher offered by the airline. You should explicitly tell the airline you would like to receive a ticket refund. If you are having difficulties claiming your ticket refund, you can always use the services of MYFLYRIGHT and get your money back.
You only pay if we win your case. If there is no successful compensation or refund, you pay nothing.
No! At no point in time will you bear any costs. We review your case completely for free and cover all the expenses (e.g. lawyer, court, etc.). ONLY when the claim is successful will we charge a commission fee, plus the statutory VAT.
We only charge commission if the case has a valid claim for compensation. Our standard commission is 25% plus VAT. If the case goes to court, an additional legal fee of approximately 10% may apply.
We issue payments only via bank transfer within the Single Euro Payments Area (SEPA). MYFLYRIGHT processes payments once a week, so you should receive your transfer within 7 working days of invoice receipt. If the bank details provided are incorrect, the payment will be included in the next run. Once updated details are received, the transfer should reach you within 7 working days.
Yes, we do have a customer portal and we use secure, encrypted technology to protect your data. The portal allows you to upload documents, track your case, and communicate with our team.
We can only offer an immediate payout of the claim in certain cases which depends on the airline, departure and arrival airport, as well as the details of each flight. In cases where immediate payout is possible, customers will be notified.
Your data is only used for checking and enforcing your claim. Additional information can be found under the section “Data Privacy”.
Yes! You can claim your compensation from the airline by yourself. However, the challenge lies in demonstrating patience as you navigate the red tape, dedicating enough time, as well as possibly obtaining sound legal advice and support.
The contract with us can be revoked within fourteen days without giving any reason. To revoke the contract, please send us a fax to +49 (0) 40 699 19 59 59 or an e-mail to info@myflyright.de. After the expiration of the revocation period, a revocation is no longer possible.
Sample cancellation form:
— I/we (*) hereby cancel the contract to provide the following services (*) entered into by me/us (*)
— Contract made on (*)
— Name(s) of the customer(s)
— Address of the customer(s)
— Date today
How much is your compensation?
