FAQ - Frequently asked questions

Check Up to 600 € compensation
Check 3 years backdated
Get up to 600 €* in compensation for your flight delay & cancellation
* less our commission

1. The classic variant takes between 4 to 10 weeks on average, from the time of submitting your claim until the actual payout. This duration can vary from case to case and may take up to 4 months in some special cases. It all depends on the legal situation, airline, and the clarity of the case.

2. In the case of direct acquisition of your claim and complete set of documents, we will transfer your compensation amount to your bank account within 24 hours.

Every claim needs to be accompanied by a travel document confirming that you have booked the relevant flight. This can be a travel confirmation or a boarding pass in the form of a picture, PDF or printout.

No problem at all! Send your documents to our postal address MYFLYRIGHT GmbH, Schauenburgerstr. 61, 20095 Hamburg, Germany.

No! At no point in time will you bear any costs. We review your case completely for free and cover all the expenses (e.g. lawyer, court, etc.). ONLY when the claim is successful will we charge a commission fee, plus the statutory VAT.

Your data is only used for checking and enforcing your claim. Additional information can be found under the section “Data Privacy”.

Yes! There are extraordinary circumstances which are not within the control of the airline (e.g. bad weather, certain strikes, volcanic ash cloud, bomb threat, etc.).

We only earn upon the successful processing of our customer claims. This applies in cases where we manage to enforce the compensation claim against the airline. And for that, we receive a commission fee, plus the statutory VAT.

Yes! You can claim your compensation from the airline by yourself. However, the challenge lies in demonstrating patience as you navigate the red tape, dedicating enough time, as well as possibly obtaining sound legal advice and support.

How much is your compensation?

600 € From 3 500 km
400 € 1 500 — 3 500 km
250 € Up to 1 500 km
Your Claim


For any further information please contact:

Get up to 600 €* in compensation