Air Canada – compensation and flight refund

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Air Canada – flight delay and flight cancellation



37308 flights tracked

905 flights delayed by >3 hours

1483 flights cancelled

Air Canada, which has the IATA code AC, is the largest Canadian airline company. It is a member of Star Alliance. The airline’s hub is at Toronto Pearson International Airport. The site of the airline's secondary hub is Calgary. Air Canada Cargo, Air Canada Express, Air Canada Jetz and Air Canada Rouge are Air Canada's subsidiary airlines.


7373 Côte Vertu Boulevard West, Saint Laurent, Québec, H4S 1Z3, Canada

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

189 fleets belong to the company and it flies to 222 destinations. Air Canada's frequent flyer programme is Aeroplan. To join the programme, please follow the instructions in the link. Click here for Air Canada Service Centre contact details.

Air Canada check-in

Air Canada's check-in options make it possible for you to check in online, with your mobile phone or tablet, at a check-in machine or at the airline check-in desk in the airport.

In case you have special on-board requirements or are flying with pets, be sure to check in right at the check-in counter in the airport you are departing from.

For more details on checking in with Air Canada follow this link.

Air Canada online check-in

Online check-in opens from 24 hours ahead of departure and makes it possible for passengers to select a seat and print their boarding pass or have it sent to their mobile phone (make sure of the availability of mobile check-in in the airport you are departing from).

In order to check in online for your Air Canada flight, follow the link.

Air Canada mobile check-in

For added simplicity, you can choose to download your mobile boarding pass, making it possible to check-in anytime you like. From 24 hours before departure, you can check in, choose your seat, and get your boarding pass on your mobile device. It is important to check the possibility of mobile check-in in the departure airport.

In case you have difficulty with your mobile boarding pass, you can go to the airline check-in desk or a check-in machine (if available) for a conventional paper one. If you are having troubles with your phone, or have mistakenly deleted your boarding pass, the above also applies.

Air Canada flight check-in machine

These machines enable you to check in yourself at the airport. You should make sure that check-in machines are available ahead of travelling to the airport of departure. With the majority of check-in machines, you can check in using your passport, or by entering your last name and the flight booking reference (found in your booking confirmation).

Air Canada check-in times & deadlines

In order to keep flights punctual, check-in deadlines are vital. Before the deadline you must have your boarding pass, however you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage should also have been checked in.

Please follow the link for further detailed information relating to Air Canada check-in deadlines.

Air Canada baggage allowance

Read additional information on Air Canada's baggage policy here.

Air Canada hand luggage / carry on baggage

Your flight ticket travel class decides the carry-on baggage allowance when flying with Air Canada. Carry-on baggage must fall within airline regulations.

You are obliged to check your carry-on baggage at an Air Canada counter or, if possible, at your departure airport, by using a self-service bag drop service, when it falls outside the airline's regulations. It is important to note that you may be need to pay charges when you have to check this baggage.

Additional details about allowance for carry-on baggage are here.

Carry-on baggage dimensions – max. 55 x 40 x 23 cm
Dimensions of foldable garment bags – max. 43 x 33 x 16 cm

Air Canada checked baggage

The free baggage allowance is dependent on the travel class and the cost of the flight ticket.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Air Canada checked-in baggage allowance

Economy Class – 1 baggage item, up to 23 kg
Premium Economy Class – 2 baggage items, up to 23 kg each
Business Class – 2 baggage items, up to 32 kg each

Air Canada baggage fees for excess luggage

When travelling with excess or special baggage items, some essential points should be noted.
For more information about this, in addition to flat fees, go here.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth, a maximum limit of 292 cm)
Business Class – above 158 cm (width + height + depth, a maximum limit of 292 cm)

Air Canada baggage policy for sports equipment

You can find all the information you need about taking sports baggage with you here. It is a good idea to reserve as early as possible for sports baggage due to the fact that space for such items is restricted.

You can discover additional information with regards to size and also weight allowances and flat rates for sports equipment via this link.

Air Canada luggage problems

When baggage gets damaged, or fails to arrive at your destination, it could be a consequence of several variables. The baggage handling area experiencing technical problems, unfavourable weather conditions, or the baggage tag detaching, can all cause a number of concerns with your baggage.

To learn about how and where to claim for compensation for damaged baggage, or to get more information with respect to how to track delayed baggage, click here.

Air Canada tracking baggage / damaged baggage

It is crucial to report damaged or delayed baggage at once, either to the Air Canada baggage tracing counter or the Air Canada service desk. Be certain to keep each flight document, most crucially your baggage claim tag and boarding pass.

It is essential to provide confirmation in writing and your claim reference number. You need to maintain this till your baggage is delivered, or your claim is resolved.

Another option to pursue a claim for problems with baggage is to process the claim by employing the help of MYFLYRIGHT, more detailed information can be found here.

Air Canada flight travel classes

The level of accommodation on an airplane is indicated by the travel class of the flight ticket. Different airlines offer passengers varying kinds of travel classes. Passengers may pick from Air Canada's 3 travel classes – Economy, Premium Economy, and Business. Cabin classes are then also split into invisible booking classes, which offer varying services.

To find out more in relation to Air Canada travel classes follow the link.

Air Canada Economy Class

The most affordable travel class available with the airline. On all flights with Air Canada, you may opt to fly Economy Class.

Seats – 30-33-inch seat pitch
On-board entertainment – TV series, films, music, podcasts, and games
On-board meal – complimentary hot meals are included

Air Canada Premium Economy Class

More services in relaxing surroundings are offered in this travel class, which is between Economy Class and Business. To read more information about travelling with Air Canada Premium Economy Class, follow the link.

Passenger benefits

Seats – greater recline and wider seat compared to Economy Class
On-board extras – a pillow, blanket and own amenity kit

Air Canada Business Class

Business class provides passengers with extra comfort throughout their trip. Business Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and added on-board services.

Air Canada Business Class: Short & mid-haul routes

Passenger benefits

Priority check-in – check in at the priority check-in desks
Lounges – exclusive lounge access provided
Priority boarding – boarding the plane first
Seats – wide and comfortable seats with extra legroom
On-board meal – premium meals and a full-service bar

Find out more details with regards to Air Canada Business Class on short and medium-haul routes via the link.

Air Canada Business Class on long-haul routes

Passenger benefits

Priority check-in – check in at the priority check-in desks
Lounges – exclusive lounge access provided
Priority boarding – boarding the plane first
Seats – wide and comfortable seats with extra legroom
On-board meal – premium meals and a full-service bar
On-board entertainment – passengers can pick from a personal touchscreen entertainment system - films and TV series, music and podcasts with Air Canada's inflight entertainment

More detailed information in relation to travelling with Air Canada Business Class for long-haul routes can be found here.

Air Canada airport lounges

Signature Class and Business Class passengers can enjoy Air Canada Maple Leaf Lounges in 17 airports in Canada, the U.S.A. and Europe. Read more about Air Canada’s lounges here.

Travelling with children on Air Canada flights

Children aged two (2) and above must have an individual seat booking.

Please note that some countries have particular regulations regarding children under a certain age landing in or departing from that country, who are travelling on their own, with a parent, or with an adult without parental authority.

Ahead of travelling, check you have all necessary travel documents, to make sure you will not be refused entry or exit by the country.

Children’s menu – contact the airline at least 18 hours prior to departure

Further detailed information about travelling with children with Air Canada can be found by the link.

Flights on Air Canada with pets

Travelling with pets on Air Canada is allowed. A pet should be registered within 24 hours after completing a booking.

In the event that the weight, scale, and also country and other airline restrictions are complied with, you are able to fly with your pet with an additional fee either as additional carry-on baggage or it can be transported inside the cargo hold area of the plane.

Further detailed information about flying with pets with Air Canada is available on this page.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation