Air France – claim compensation for flights

Air France's subsidiary airlines are HOP! and Transavia France. The airline has 207 fleets and flies to 201 destinations. Flying Blue is Air France's frequent flyer programme. To enrol in the programme, please follow the guidelines in the link. Here are the contact details for Air France Service Centre.

Air France check-in

Air France offers a choice of check-in ways – your mobile phone or tablet, online, airport check-in machines, or at the check-in desk at the airport.

Passengers who need certain on-board services, or who are travelling with pets, are required to check in at the airline counter in the airport you are departing from.

Discover more about how to check in with Air France here.

Air France online check-in

Online check-in is possible from 30 hours before time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (check mobile check-in is available at the airport you are departing from). Online check-in for Air France is available here.

Mobile check-in

For added convenience, you have the option to choose to download your mobile boarding pass, making it possible to check-in anytime you like. From 30 hours prior to departure, you can check in, choose your seat, and get your boarding pass via your mobile phone. Make sure mobile check-in is available in the airport you are departing from.

If you have difficulty with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (where available) for a regular paper one. This is applicable in case you experience any difficulties with your phone, or if you delete your boarding pass mistakenly.

Check-in machine

These are the machines which enable you to check in at the airport. Not all airports have self- check-in machines, so check that the airport you are departing from does before your trip. You can typically check in at the machine either with your passport, or by typing your last name and booking reference, which is in your booking confirmation.

Air France Check-in time: Deadlines

Check-in deadlines are established so that flights leave according to schedule. You must have checked in baggage and have your boarding pass – however you checked in – before the deadline.

Air France baggage allowance

Discover additional details on Air France's baggage policy here.

Air France carry-on baggage

Your flight ticket travel class decides the carry-on baggage allowance when travelling with Air France.

Carry-on baggage must fall within the regulations of the airline.

You are required to check your carry-on baggage at an Air France counter or, if possible, at the departure airport, by using a self-service bag drop service, when it falls outside the airline's regulations. It is important to note that you may be charged in the event that you have to check this baggage.

Dimensions for carry-on baggage – max. 55 x 35 x 25 cm
Dimensions of foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – limited to 1 item of carry-on baggage up to 12 kg
Premium Economy Class – 1 item of carry-on baggage up to 18 kg
Business Class – 1 item of carry-on baggage, each up to 18 kg
First Class – limited to 1 item of carry-on baggage, up to 18 kg each

You can read more information about carry-on baggage regulations here.

Air France checked baggage

The ticket fare and travel class determine your free baggage allowance.

Regulations for checked-in baggage dimensions – max. 158 cm (width + height + depth)

H3 Checked-in baggage restrictions

Economy Class –1 baggage item, up to 23 kg
Premium Economy Class – 2 items of baggage, each up to 23 kg
Business Class – 2 items of baggage, each up to 32 kg 1 baggage item, up to 23 kg
First Class – 3 items of baggage, up to 32 kg each 2 items of baggage, each up to 23 kg

Air France excess baggage

There are a number of points to keep in mind with respect to excess and special baggage.
Here you can find more detailed information regarding this and flat fees.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth), a maximum limit of 300 cm

Business / First Class – above 158 cm (width + height + depth, a maximum limit of 300 cm)

Air France: Baggage for sports equipment

If you are taking sports equipment, get ready for your flight with all the information you need here.
You should make a reservation for sports baggage in advance (no less than 48 hours ahead of departure), as the aircraft usually has limited allocated space for such items.

Follow the link for sports baggage rules on size and weight, as well as flat rates.

Air France luggage problems

Damaged baggage, or baggage failing to arrive at the destination, could be a consequence of a variety of factors. A lost baggage tag, poor weather, or technical issues in the baggage handling area can result in baggage troubles.
For information on how and where to claim compensation for damaged baggage, or to read more information concerning how you can track baggage which is delayed, follow this link.

Air France delayed baggage / damaged baggage

Damaged or delayed baggage should be declared at once at the Air France baggage tracing counter or the airline's service desk. Every flight document needs to be kept, most crucially your baggage claim tag and boarding pass.

A reference number of your claim, as well as written confirmation, is always a requirement. Make sure you have this until your baggage is delivered or your claim is resolved.

You can also claim for lost or delayed baggage with MYFLYRIGHT's services, which you can find out more about here.

Air France flight travel classes

The level of accommodation onboard is marked by the travel class. Other airlines provide passengers with differing levels of travel classes. Passengers may choose from Air France's 4 travel classes – Economy, Premium Economy, Business, and La Première. Each individual cabin class is then split into invisible booking classes.

To discover more regarding Air France travel classes follow the link.

Air France Economy Class

This is the most affordable travel class of seating. Passengers can fly Economy Class on all Air France flights.

Seats – 32-inch seat pitch
On-board entertainment – films, TV, music, and games are available on long-haul flights
On-board meal – available on long-haul flights

Air France Premium Economy Class

More amenities in a pleasant environment are provided in this travel class, which is between Business and Economy Class. To read further information concerning travelling with Air France Premium Economy Class, follow the link.

Passenger benefits

Seats – 40% more space compared to the Economy cabin
Baggage – 2 items of checked-in baggage up to 23 kg each
Lounges – access to select Air France lounges for free
On-board extras – a comfort kit and a bottle of water at your seat

Air France Business Class

A class which offers the opportunity for passengers to travel in superior comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Air France Business Class: short and mid-haul

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – a choice of lounges at all major international airports where you can take a rest or catch up on work before your flight
Priority boarding – exclusive boarding lines are available
Seats – empty middle seat for extended personal space on board
On-board meal – a full meal

Details respecting Air France short-haul and medium-haul flights with Business Class can be read here.

Air France Business Class on long-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – a variety of dedicated Business Class lounges at all major international airports that give you the space to refresh, unwind or work
Priority boarding – on all European flights with a gate position
Seats – a separate and comfortable cabin that is suitable for work, sleep and dining
On-board meal – a full meal with a glass of champagne or cocktail
On-board entertainment – Air France inflight entertainment includes films, TV series, music or games on a personal screen

Read additional information about Air France Business Class on long-haul routes by following the link.

Air France La Première

La Première is the highest class offered to the passengers. This class, which usually has a smaller number of seats, gives superior service in a more comfortable setting, where passengers can experience added space and privacy.

Air France La Première is offered on most long-haul planes such as Boeing 777-300 flights.
Find further information in relation to flying Air France La Première here.

Priority check-in – exclusive check-in area provided
Personal assistant – personalised service on board and Air France team member assistance at the airport (on your request)
First Class Lounges – special lounges for La Première passengers
Seats – comfortable upright seat that transforms into a 2-metre-long bed
On-board meal – French-style meals from a gourmet menu

Air France lounges

You can enjoy several varieties of Air France airport lounges – Business, La Première, SkyTeam, KLM and other lounges.

Travelling with children on Air France flights

Children aged two (2) and above are required to have a separate seat booking.

Depending on the country, particular regulations may have to be adhered to for children under a certain age who are entering or exiting the country, if they are travelling alone, or with an adult, regardless whether that adult is the parent or not.

Check you have all the documents you need prior to travelling in order to ensure entry and exit is permitted by the country.

Children’s menu – available on board for children aged 2-8 on flights over 2 hours 30 minutes. For children aged between 9-11, you can order a children's meal up to 24 hours before departure. For more information, go here.

For additional information about flying with Air France with children, go here.

Flights with Air France: Pets

Travelling with pets with Air France is allowed. Requires booking in advance.

In the event that the weight, size, plus country and other airline restrictions are met, you are permitted to fly with your pet with an extra fee either as additional carry-on baggage or it can be transported within the cargo hold area of the aircraft.

Follow the link for more information regarding Air France's regulations regarding travelling with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.