Air Serbia – cancellation and refund policy

Air Serbia check-in

Air Serbia offers a choice of check-in ways – your mobile phone, online, airport self-check-in machines, or at the check-in counter in the airport.

You have to check in at the airline desk at the airport in case of flying with pets or if you demand special on-board services.

Air Serbia online check-in

Passengers may check in online from 48 hours before the departure, choose a seat and print out their boarding pass or have it sent to their mobile phone (first check mobile check-in is possible in the airport you are departing from).

Air Serbia mobile check in online

Checking in and downloading the boarding pass to your mobile phone is straightforward, fast, and makes it possible for you to get ready for your flight no matter where you are. You are able to check-in, select your seat, and get your mobile boarding pass 48 hours ahead of departure, all with your smartphone or tablet. Mobile check-in is not available in all airports, so it is important to check this when getting ready for your flight.

In case you have difficulty with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (if available) for a conventional paper one. This also applies if you have any problems with your phone, or in case you delete your boarding pass by mistake.

Air Serbia check-in machines

These are the free-standing computer screens available in airports for checking yourself in. Make sure check-in machines are located in the airport you are departing from ahead of your flight. You can usually check in at the machine either with your passport, or by inputting your last name and booking reference, which is in your booking confirmation.

Air Serbia check-in time: Deadlines

Check-in deadlines are established so that flights depart according to schedule. Before the deadline you should have your boarding pass, however you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

Air Serbia airline baggage allowance

Air Serbia's carry-on baggage allowance is determined by the flight ticket's travel class. Carry-on baggage has to comply with the regulations of the airline. You are obliged to check your carry-on baggage at an Air Serbia desk or, if possible at the departure airport, by using a self-service bag drop service, when it does not comply with the airline's regulations. Please note that this may incur charges.

Air Serbia delayed baggage / damaged baggage

In the unfortunate event that your baggage is delayed or damaged, this needs to be reported right away to the Air Serbia baggage tracing desk or the Air Serbia service counter at the airport of arrival. It is necessary to save all flight documents, above all your boarding pass and baggage claim tag.

It is essential to provide written confirmation and the reference number for your claim. You need to keep this till the delivery of your baggage or claim resolution.

A different way to claim for issues with baggage is to make the claim with the services of MYFLYRIGHT, more information can be found here.

Air Serbia flight classes

The level of accommodation on an airplane is indicated by the travel class of the flight ticket. The number of classes provided to the passenger is dependent on the airline. There are 2 travel class options available with Air Serbia – Economy and Business. Cabin classes are then also split into invisible booking classes, which offer different services.

Air Serbia airport lounges

Air Serbia provides access to their Premium Lounge.

Travelling with children on Air Serbia flights

Individual seats are a requisite for children aged two (2) and above.

Country rules differ for minors (under-age children), whether travelling alone or with an adult.

Ahead of flying, check you have all requisite documents, so as to make sure you will not be denied entry or exit by the country.

Air Serbia airlines pet policy

Travelling with pets with Air Serbia is allowed. Air Serbia's approval is required first.

In the event that the animal meets weight, size, country, plus other airline regulations, you are able to fly with it with an additional fee as carry-on baggage or inside the cargo hold of the plane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.