Air Serbia – cancellation and refund policy

Air Serbia's frequent flyer programme is Etihad Guest. To sign up for the programme, follow the guidelines here. Click here for Air Serbia Service Centre contact details.

Air Serbia check-in

Air Serbia offers a choice of check-in ways – your mobile phone, online, airport self-check-in machines, or at the check-in counter in the airport.

You have to check in at the airline desk at the airport in case of flying with pets or if you demand special on-board services.

For further information on checking in with Air Serbia go here.

Air Serbia online check-in

Passengers may check in online from 48 hours before the departure, choose a seat and print out their boarding pass or have it sent to their mobile phone (first check mobile check-in is possible in the airport you are departing from).

In order to check in online for Air Serbia flight, go here.

Air Serbia mobile check in online

Checking in and downloading the boarding pass to your mobile phone is straightforward, fast, and makes it possible for you to get ready for your flight no matter where you are. You are able to check-in, select your seat, and get your mobile boarding pass 48 hours ahead of departure, all with your smartphone or tablet. Mobile check-in is not available in all airports, so it is important to check this when getting ready for your flight.

In case you have difficulty with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (if available) for a conventional paper one. This also applies if you have any problems with your phone, or in case you delete your boarding pass by mistake.

Air Serbia check-in machines

These are the free-standing computer screens available in airports for checking yourself in. Make sure check-in machines are located in the airport you are departing from ahead of your flight. You can usually check in at the machine either with your passport, or by inputting your last name and booking reference, which is in your booking confirmation.

Air Serbia check-in time: Deadlines

Check-in deadlines are established so that flights depart according to schedule. Before the deadline you should have your boarding pass, however you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

For further information with regards to check-in deadlines for Air Serbia, go here.

Air Serbia airline baggage allowance

You can view additional details about Air Serbia's baggage policy here.

Air Serbia hand luggage / carry-on baggage

Air Serbia's carry-on baggage allowance is determined by the flight ticket's travel class. Carry-on baggage has to comply with the regulations of the airline.

You are obliged to check your carry-on baggage at an Air Serbia desk or, if possible at the departure airport, by using a self-service bag drop service, when it does not comply with the airline's regulations. Please note that this may incur charges.

More information on baggage allowance can be found here.

Carry-on baggage dimensions – max. 55 x 40 x 23 cm

Economy Class – 1 item of carry-on baggage up to 8 kg
Business Class – 2 items of carry-on baggage, up to 8 kg each

Air Serbia checked baggage

The ticket fare and travel class determine your free baggage allowance.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Air Serbia baggage allowance for checked bags

Economy Class – 1 (2 for flights between Belgrade and the USA) item of baggage, up to 23 kg
Business Class – 2 baggage items, up to 32 kg each

Air Serbia excess baggage policy

A few things need to be noted for excess and special baggage items. You can find more detailed information with regards to this and flat fees here.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg)

Air Serbia baggage policy: Sports equipment

When taking sports equipment on your flight, the information here will be of use. It is a good idea to make a reservation as early as possible for sports baggage due to the fact that the space for such items is restricted.

You can discover additional information on size as well as weight allowances and flat fees for sports equipment via this link.

Air Serbia baggage problems

Baggage getting damaged or failing to get to the destination is due to a variety of variables. Technical problems in the baggage handling area, poor weather conditions, or the baggage tag detaching, can all cause difficulties with your baggage.

To learn about how and where to claim for damaged baggage, or to read more information with respect to how to trace baggage, click here.

Air Serbia delayed baggage / damaged baggage

In the unfortunate event that your baggage is delayed or damaged, this needs to be reported right away to the Air Serbia baggage tracing desk or the Air Serbia service counter at the airport of arrival. It is necessary to save all flight documents, above all your boarding pass and baggage claim tag.

It is essential to provide written confirmation and the reference number for your claim. You need to keep this till the delivery of your baggage or claim resolution.

A different way to claim for issues with baggage is to make the claim with the services of MYFLYRIGHT, more information can be found here.

Air Serbia flight classes

The level of accommodation on an airplane is indicated by the travel class of the flight ticket. The number of classes provided to the passenger is dependent on the airline. There are 2 travel class options available with Air Serbia – Economy and Business. Cabin classes are then also split into invisible booking classes, which offer different services.

You can read more detailed information respecting Air Serbia travel classes here.

Air Serbia Economy Class

This is the basic travel class available. Economy Class on Air Serbia is provided for any flights.

Seats – 31-33-inch seat pitch
On-board entertainment – TV series and films
On-board meal – can be purchased onboard

Air Serbia Business Class

Business Class provides passengers with additional comfort throughout their flight. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

Air Serbia Business Class: Short & mid-haul routes

Passenger benefits

Priority check-in – check in at separate counters for Business passengers
Additional baggage – 2 items of carry-on baggage
Lounges – access to the Premium Lounge
Priority boarding – boarding the plane first
Seats – comfortable leather seats
On-board meal – À la carte menu offered on flights of over 80 minutes and snacks are offered on flights less than 80 minutes in length

You can read more with respect to short and medium-haul flights with Air Serbia Business Class here.

Air Serbia Business Class: Long-haul routes

Passenger benefits

Priority check-in – check in at separate counters for Business passengers
Additional baggage – 2 items of carry-on baggage
Lounges – access to the Premium Lounge
Priority boarding – boarding the plane first
Seats – comfortable leather seats
On-board meal – À la carte menu
On-board entertainment – passengers may choose from onboard Wi-Fly service as well as films, TV series, music, and games with Air Serbia's inflight entertainment

Further detailed information in relation to travelling with Air Serbia Business Class for long-haul flights can be found here.

Air Serbia airport lounges

Air Serbia provides access to their Premium Lounge.

Travelling with children on Air Serbia flights

Individual seats are a requisite for children aged two (2) and above.

Country rules differ for minors (under-age children), whether travelling alone or with an adult.

Ahead of flying, check you have all requisite documents, so as to make sure you will not be denied entry or exit by the country.

More information on travelling with children on Air Serbia can be found here.

Air Serbia airlines pet policy

Travelling with pets with Air Serbia is allowed. Air Serbia's approval is required first.

In the event that the animal meets weight, size, country, plus other airline regulations, you are able to fly with it with an additional fee as carry-on baggage or inside the cargo hold of the plane.

Follow the link for additional details regarding Air Serbia's regulations about flying with pets.

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The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

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About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.