Air Serbia – cancellation and refund policy

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Air Serbia – flight delay and flight cancellation

32/65

ON-TIME AIRLINE RANKING

6698 flights tracked

30 flights delayed by >3 hours

69 flights cancelled

Air Serbia is a state-owned airline. The hub is at Belgrade Nikola Tesla Airport. Air Serbia subsidiary airlines include Air Serbia Ground Services, Air Serbia Catering, and Aviolet. 21 fleets belong to the airline and it flies to 59 destinations.

Address:

Jurija Gagarina 12, Belgrade, Serbia

www.airserbia.com

Flight irregularity

Flight # From To Expected Arrival Actual Arrival
EY7910 Belgrade Nikola Tesla Airport
Landing Budapest Ferihegy International Airport
EXPECTED 25.03.2024 14:45:00
ACTUAL 25.03.2024 18:05:00
Delayed
JU166 Belgrade Nikola Tesla Airport
Landing Skopje Airport
EXPECTED 25.03.2024 01:40:00
ACTUAL 25.03.2024 05:10:00
Delayed
EY7917 Belgrade Nikola Tesla Airport
Landing Skopje Airport
EXPECTED 25.03.2024 01:40:00
ACTUAL 25.03.2024 05:10:00
Delayed
AZ2483 Belgrade Nikola Tesla Airport
Landing Skopje Airport
EXPECTED 25.03.2024 01:40:00
ACTUAL 25.03.2024 05:10:00
Delayed
JU152 Belgrade Nikola Tesla Airport
Landing Budapest Ferihegy International Airport
EXPECTED 25.03.2024 14:45:00
ACTUAL 25.03.2024 18:05:00
Delayed
AF9728 Belgrade Nikola Tesla Airport
Landing Skopje Airport
EXPECTED 25.03.2024 01:40:00
ACTUAL 25.03.2024 05:10:00
Delayed
JU152 Belgrade Nikola Tesla Airport
Landing Budapest Ferihegy International Airport
EXPECTED 16.03.2024 14:45:00
ACTUAL 16.03.2024 18:22:00
Delayed
EY7910 Belgrade Nikola Tesla Airport
Landing Budapest Ferihegy International Airport
EXPECTED 16.03.2024 14:45:00
ACTUAL 16.03.2024 18:22:00
Delayed
JU350 Belgrade Nikola Tesla Airport
Landing Berlin Brandenburg Airport
EXPECTED 14.03.2024 09:00:00
ACTUAL Cancelled
Cancelled
FB1882 Berlin Brandenburg Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 14.03.2024 11:30:00
ACTUAL Cancelled
Cancelled
AF5324 Belgrade Nikola Tesla Airport
Landing Sarajevo International Airport
EXPECTED 10.03.2024 14:10:00
ACTUAL Cancelled
Cancelled
FB1855 Belgrade Nikola Tesla Airport
Landing Sarajevo International Airport
EXPECTED 10.03.2024 14:10:00
ACTUAL Cancelled
Cancelled
JU113 Sarajevo International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 10.03.2024 15:30:00
ACTUAL Cancelled
Cancelled
JU554 Belgrade Nikola Tesla Airport
Landing Aeroporto G. Marconi di Bologna
EXPECTED 10.03.2024 19:45:00
ACTUAL Cancelled
Cancelled
EY7914 Belgrade Nikola Tesla Airport
Landing Sarajevo International Airport
EXPECTED 10.03.2024 14:10:00
ACTUAL Cancelled
Cancelled
AZ2479 Sarajevo International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 10.03.2024 15:30:00
ACTUAL Cancelled
Cancelled
AZ2478 Belgrade Nikola Tesla Airport
Landing Sarajevo International Airport
EXPECTED 10.03.2024 14:10:00
ACTUAL Cancelled
Cancelled
A31117 Sarajevo International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 10.03.2024 15:30:00
ACTUAL Cancelled
Cancelled
QR5332 Belgrade Nikola Tesla Airport
Landing Aeroporto G. Marconi di Bologna
EXPECTED 10.03.2024 19:45:00
ACTUAL Cancelled
Cancelled
QR4862 Belgrade Nikola Tesla Airport
Landing Sarajevo International Airport
EXPECTED 10.03.2024 14:10:00
ACTUAL Cancelled
Cancelled
AF9718 Sarajevo International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 10.03.2024 15:30:00
ACTUAL Cancelled
Cancelled
A31116 Belgrade Nikola Tesla Airport
Landing Sarajevo International Airport
EXPECTED 10.03.2024 14:10:00
ACTUAL Cancelled
Cancelled
FB1856 Sarajevo International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 10.03.2024 15:30:00
ACTUAL Cancelled
Cancelled
JU555 Aeroporto G. Marconi di Bologna
Landing Belgrade Nikola Tesla Airport
EXPECTED 10.03.2024 22:25:00
ACTUAL Cancelled
Cancelled
JU112 Belgrade Nikola Tesla Airport
Landing Sarajevo International Airport
EXPECTED 10.03.2024 14:10:00
ACTUAL Cancelled
Cancelled
EY7936 Sarajevo International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 10.03.2024 15:30:00
ACTUAL Cancelled
Cancelled
JU152 Belgrade Nikola Tesla Airport
Landing Budapest Ferihegy International Airport
EXPECTED 08.03.2024 14:45:00
ACTUAL 08.03.2024 17:56:00
Delayed
EY7910 Belgrade Nikola Tesla Airport
Landing Budapest Ferihegy International Airport
EXPECTED 08.03.2024 14:45:00
ACTUAL 08.03.2024 17:56:00
Delayed
JU232 Belgrade Nikola Tesla Airport
Landing Zagreb Airport
EXPECTED 07.03.2024 14:30:00
ACTUAL Cancelled
Cancelled
UX3629 Belgrade Nikola Tesla Airport
Landing Frankfurt am Main Airport
EXPECTED 07.03.2024 09:05:00
ACTUAL Cancelled
Cancelled
RO9226 Belgrade Nikola Tesla Airport
Landing Tivat Airport
EXPECTED 07.03.2024 10:35:00
ACTUAL Cancelled
Cancelled
FB1857 Belgrade Nikola Tesla Airport
Landing Tivat Airport
EXPECTED 07.03.2024 10:35:00
ACTUAL Cancelled
Cancelled
JU331 Frankfurt am Main Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 07.03.2024 11:40:00
ACTUAL Cancelled
Cancelled
AZ2473 Belgrade Nikola Tesla Airport
Landing Zagreb Airport
EXPECTED 07.03.2024 14:30:00
ACTUAL Cancelled
Cancelled
JU330 Belgrade Nikola Tesla Airport
Landing Frankfurt am Main Airport
EXPECTED 07.03.2024 09:05:00
ACTUAL Cancelled
Cancelled
JU180 Belgrade Nikola Tesla Airport
Landing Tivat Airport
EXPECTED 07.03.2024 10:35:00
ACTUAL Cancelled
Cancelled
RO9232 Belgrade Nikola Tesla Airport
Landing Zagreb Airport
EXPECTED 07.03.2024 14:30:00
ACTUAL Cancelled
Cancelled
AY4526 Belgrade Nikola Tesla Airport
Landing Frankfurt am Main Airport
EXPECTED 07.03.2024 09:05:00
ACTUAL Cancelled
Cancelled
TK9510 Belgrade Nikola Tesla Airport
Landing Tivat Airport
EXPECTED 07.03.2024 10:35:00
ACTUAL Cancelled
Cancelled
JU151 Budapest Ferihegy International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 04.03.2024 08:55:00
ACTUAL Cancelled
Cancelled
JU150 Belgrade Nikola Tesla Airport
Landing Budapest Ferihegy International Airport
EXPECTED 04.03.2024 07:20:00
ACTUAL Cancelled
Cancelled
BT5697 Vienna International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 01.03.2024 11:10:00
ACTUAL Cancelled
Cancelled
JU601 Vienna International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 01.03.2024 11:10:00
ACTUAL Cancelled
Cancelled
EY7908 Vienna International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 01.03.2024 11:10:00
ACTUAL Cancelled
Cancelled
JU513 Athens International Airport
Landing Belgrade Nikola Tesla Airport
EXPECTED 28.02.2024 16:10:00
ACTUAL Cancelled
Cancelled
JU512 Belgrade Nikola Tesla Airport
Landing Athens International Airport
EXPECTED 28.02.2024 14:45:00
ACTUAL Cancelled
Cancelled

Air Serbia's frequent flyer programme is Etihad Guest. To sign up for the programme, follow the guidelines here. Click here for Air Serbia Service Centre contact details.


Air Serbia check-in

Air Serbia offers a choice of check-in ways – your mobile phone, online, airport self-check-in machines, or at the check-in counter in the airport.

You have to check in at the airline desk at the airport in case of flying with pets or if you demand special on-board services.

For further information on checking in with Air Serbia go here.

Air Serbia online check-in

Passengers may check in online from 48 hours before the departure, choose a seat and print out their boarding pass or have it sent to their mobile phone (first check mobile check-in is possible in the airport you are departing from).

In order to check in online for Air Serbia flight, go here.

Air Serbia mobile check in online

Checking in and downloading the boarding pass to your mobile phone is straightforward, fast, and makes it possible for you to get ready for your flight no matter where you are. You are able to check-in, select your seat, and get your mobile boarding pass 48 hours ahead of departure, all with your smartphone or tablet. Mobile check-in is not available in all airports, so it is important to check this when getting ready for your flight.

In case you have difficulty with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (if available) for a conventional paper one. This also applies if you have any problems with your phone, or in case you delete your boarding pass by mistake.

Air Serbia check-in machines

These are the free-standing computer screens available in airports for checking yourself in. Make sure check-in machines are located in the airport you are departing from ahead of your flight. You can usually check in at the machine either with your passport, or by inputting your last name and booking reference, which is in your booking confirmation.

Air Serbia check-in time: Deadlines

Check-in deadlines are established so that flights depart according to schedule. Before the deadline you should have your boarding pass, however you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

For further information with regards to check-in deadlines for Air Serbia, go here.

Air Serbia airline baggage allowance

You can view additional details about Air Serbia's baggage policy here.

Air Serbia hand luggage / carry-on baggage

Air Serbia's carry-on baggage allowance is determined by the flight ticket's travel class. Carry-on baggage has to comply with the regulations of the airline.

You are obliged to check your carry-on baggage at an Air Serbia desk or, if possible at the departure airport, by using a self-service bag drop service, when it does not comply with the airline's regulations. Please note that this may incur charges.

More information on baggage allowance can be found here.

Carry-on baggage dimensions – max. 55 x 40 x 23 cm

Economy Class – 1 item of carry-on baggage up to 8 kg
Business Class – 2 items of carry-on baggage, up to 8 kg each

Air Serbia checked baggage

The ticket fare and travel class determine your free baggage allowance.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Air Serbia baggage allowance for checked bags

Economy Class – 1 (2 for flights between Belgrade and the USA) item of baggage, up to 23 kg
Business Class – 2 baggage items, up to 32 kg each

Air Serbia excess baggage policy

A few things need to be noted for excess and special baggage items. You can find more detailed information with regards to this and flat fees here.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg)

Air Serbia baggage policy: Sports equipment

When taking sports equipment on your flight, the information here will be of use. It is a good idea to make a reservation as early as possible for sports baggage due to the fact that the space for such items is restricted.

You can discover additional information on size as well as weight allowances and flat fees for sports equipment via this link.

Air Serbia baggage problems

Baggage getting damaged or failing to get to the destination is due to a variety of variables. Technical problems in the baggage handling area, poor weather conditions, or the baggage tag detaching, can all cause difficulties with your baggage.

To learn about how and where to claim for damaged baggage, or to read more information with respect to how to trace baggage, click here.

Air Serbia delayed baggage / damaged baggage

In the unfortunate event that your baggage is delayed or damaged, this needs to be reported right away to the Air Serbia baggage tracing desk or the Air Serbia service counter at the airport of arrival. It is necessary to save all flight documents, above all your boarding pass and baggage claim tag.

It is essential to provide written confirmation and the reference number for your claim. You need to keep this till the delivery of your baggage or claim resolution.

A different way to claim for issues with baggage is to make the claim with the services of MYFLYRIGHT, more information can be found here.

Air Serbia flight classes

The level of accommodation on an airplane is indicated by the travel class of the flight ticket. The number of classes provided to the passenger is dependent on the airline. There are 2 travel class options available with Air Serbia – Economy and Business. Cabin classes are then also split into invisible booking classes, which offer different services.

You can read more detailed information respecting Air Serbia travel classes here.

Air Serbia Economy Class

This is the basic travel class available. Economy Class on Air Serbia is provided for any flights.

Seats – 31-33-inch seat pitch
On-board entertainment – TV series and films
On-board meal – can be purchased onboard

Air Serbia Business Class

Business Class provides passengers with additional comfort throughout their flight. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

Air Serbia Business Class: Short & mid-haul routes

Passenger benefits

Priority check-in – check in at separate counters for Business passengers
Additional baggage – 2 items of carry-on baggage
Lounges – access to the Premium Lounge
Priority boarding – boarding the plane first
Seats – comfortable leather seats
On-board meal – À la carte menu offered on flights of over 80 minutes and snacks are offered on flights less than 80 minutes in length

You can read more with respect to short and medium-haul flights with Air Serbia Business Class here.

Air Serbia Business Class: Long-haul routes

Passenger benefits

Priority check-in – check in at separate counters for Business passengers
Additional baggage – 2 items of carry-on baggage
Lounges – access to the Premium Lounge
Priority boarding – boarding the plane first
Seats – comfortable leather seats
On-board meal – À la carte menu
On-board entertainment – passengers may choose from onboard Wi-Fly service as well as films, TV series, music, and games with Air Serbia's inflight entertainment

Further detailed information in relation to travelling with Air Serbia Business Class for long-haul flights can be found here.

Air Serbia airport lounges

Air Serbia provides access to their Premium Lounge.

Travelling with children on Air Serbia flights

Individual seats are a requisite for children aged two (2) and above.

Country rules differ for minors (under-age children), whether travelling alone or with an adult.

Ahead of flying, check you have all requisite documents, so as to make sure you will not be denied entry or exit by the country.

More information on travelling with children on Air Serbia can be found here.

Air Serbia airlines pet policy

Travelling with pets with Air Serbia is allowed. Air Serbia's approval is required first.

In the event that the animal meets weight, size, country, plus other airline regulations, you are able to fly with it with an additional fee as carry-on baggage or inside the cargo hold of the plane.

Follow the link for additional details regarding Air Serbia's regulations about flying with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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In case of a cancelled flight 14 days before departure

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