Flight disruptions with ITA Airways: Updates on flight delays and cancellations

ITA Airways check-in

Passengers can opt to check in with ITA Airways online, by mobile phone or tablet, or at a check-in machine or right at the airline's check-in counter at the airport.

In case you demand specific services onboard the plane or are travelling with pets, you have to check in right at the check-in counter in the departure airport.

ITA Airways check-in online

Online check-in is possible 48 hours prior to scheduled flight departure and enables you to pick your seat and either print your boarding pass or receive it in mobile version (bear in mind that not all airports have mobile check-in as an option). 

Mobile check-in ITA Airways

For additional convenience, you have the option to choose to download your mobile boarding pass, making it possible to check-in anytime you want. Check-in, seat selection, and receiving your mobile boarding pass is all possible from 48 hours prior to departure, using your mobile device. Prior to travelling, be sure to check whether mobile check-in is possible in the airport of departure.

If you have difficulty with your mobile boarding pass, you can go to the airline check-in desk or a check-in machine (where available) for a standard paper one. This is also applicable in case your phone has issues, or your boarding pass is deleted.

ITA Airways check-in machine

These machines enable you to check in yourself at the airport. Make sure if the airport you are departing from has check-in machines before your flight. With most check-in machines, you have the possibility to check in by using your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

ITA Airways check-in time: deadlines

Check-in deadlines are established so that flights leave punctually. Whichever way you choose to check in, be sure to have your boarding pass and that all necessary baggage is checked prior to the deadline.

ITA Airways baggage allowance

ITA Airways hand baggage

Your flight ticket travel class determines the carry-on baggage allowance when travelling with ITA Airways.

Carry-on baggage is required to adhere to airline regulations.

You are obliged to check your carry-on baggage at an ITA Airways counter or, if possible at the departure airport, by using a self-service bag drop service, when it does not meet the airline's regulations. Additional charges may be applied if this happens.

Dimensions applied to carry-on baggage – max. 55 x 35 x 25 cm
Foldable garment bag dimensions – max. 36 x 45 x 20 cm (to be placed under the seat)

Economy Class – 1 item of carry-on baggage up to 8 kg
Premium Economy Class – 2 items of carry-on baggage up to 8 kg
Business Class – limited to 2 items of carry-on baggage, up to 8 kg each
First Class – limited to 2 items of carry-on baggage, up to 8 kg each

ITA Airways checked baggage

The ticket fare and travel class determine your free baggage allowance.

Regulations for checked-in baggage dimensions – max. 158 cm (width + height + depth)

ITA Airways baggage policy: Checked baggage

Economy Class – 1 item of baggage, up to 23 kg
Premium Economy Class – 2 baggage items, each up to 23 kg
Business Class – 2 baggage items, each up to 32 kg
First Class – 2 items of baggage, up to 32 kg each

ITA Airways extra baggage restrictions

There are a number of things to take into account regarding excess and special baggage.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth), a maximum limit of 203 cm
Business / First Class – above 158 cm (width + height + depth, a maximum limit of 203 cm)

Airline baggage policy: Sports equipment

There is limited room allotted for larger items, so it is advisable to reserve with the airline at least 48 hours ahead of the scheduled departure time.

ITA Airways baggage problems

Damaged baggage, or baggage failing to get to the destination, can be a result of a number of factors. The baggage handling area experiencing technical difficulties, poor weather, or the baggage tag falling off, can all cause a number of concerns with your baggage.

ITA Airways delayed baggage / damaged baggage

If your baggage is delayed or damaged, this needs to be reported promptly to the ITA Airways baggage tracing counter or the ITA Airways service counter at the airport of arrival. Save all documents relating to your flight, above all your boarding pass and baggage claim tag.

You must always give your claim reference number and confirmation in writing. Till your baggage is delivered, or claim resolution, you need to maintain these documents.

A different option to enforce a claim for issues with baggage is to process the claim by using the help of MYFLYRIGHT, more information can be found here.

ITA Airways flight travel classes

The travel class defines the calibre of service and accommodation on a plane. The number of classes available differs by airline. Passengers can choose from ITA Airways 5 travel classes – Economy and Light Economy (no baggage), Premium Economy, Business, and Magnifica. Invisible booking classes are also included in each individual cabin class. 

ITA Airways Economy Class

This travel class is the basic one available with the airline. ITA Airways offers Economy Class on each flight.
Seats – 30-35-inch seat pitch
On-board entertainment – films, TV, music, and games are available on long-haul routes
On-board meal – available on medium and long-haul flights

ITA Airways Premium Economy Class

A travel class between Business and Economy Class, Premium Economy Class provides more services within pleasant surroundings ahead of and in the course of the flight. 

Passenger benefits

Seats – 40% more leg room compared to Economy Class
Baggage – 2 items of checked-in baggage up to 23 kg each
On-board extras – Wifi, GSM, live news, and a night kit

ITA Airways Business Class

Business Class accommodates passengers with more comfort for their journey. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

ITA Airways Business Class: Short and mid-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of check-in baggage up to 32 kg each
Lounges – a choice of lounges at major Italian airports, as well as in New Jork JFK
Priority boarding – Fast Track option is available
Seats – only four spacious seats per row (Airbus)
On-board meal – traditional Italian menu

ITA Airways lounges

Several kinds of lounges are available and partner lounges.

Travelling with children on ITA Airways flights

Separate seats are required for children aged two (2) and above.

Rules vary by country with respect to minors (children under a certain age) flying by themselves, or children who are with an adult.

Always check which travel documents are required for flying ahead of your trip, to guarantee entry and exit is not refused in a particular country.

Carrycots – reservation possible for intercontinental flights. Keep in mind that booking must be done for carrycots when booking your flight tickets. A booking fee for the carrycot seat might be required.

Children’s menu – available on board. Reservation required up to 24 hours before departure. 

ITA Airways pet policy

Travelling with pets with ITA Airways is allowed. Requires booking in advance.

As long as the animal meets weight, size, country, in addition to other airline regulations, you are allowed to travel with it with an extra fee as carry-on baggage or inside the cargo hold of the plane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.