Austrian Airlines – compensation and cancellation policy

Austrian Airlines check-in

Austrian Airlines offers a choice of check-in methods – your mobile phone, online, airport self-check-in machines, or at the check-in counter in the airport.

In case you demand particular on-board services or are travelling with pets, be sure to check in directly at the check-in desk in the airport you are departing from.

Austrian Airlines online check-in

Passengers may check in online from 47 hours prior to the time of departure, select a seat and print their boarding pass or receive it on their mobile phone (first ensure mobile check-in is possible in the airport of departure).

Mobile check-in

From 47 hours before departure, you can check in, reserve your seat, and receive your boarding pass via your mobile device. Make sure mobile check-in is available in the airport you are departing from.

In the event there are any issues with your mobile boarding pass, you are able to get a conventional paper boarding pass from a check-in machine (where available in the departure airport) or from the airline check-in desk at the airport. This also applies in the event you have any difficulties with your phone, or in case you delete your boarding pass by mistake.

Airline check-in machine

These are the machines which allow you to check in yourself at the airport. Make sure if the airport you are departing from has check-in machines before travelling. Most check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Flight check-in deadlines

The purpose of check-in deadlines is to make sure flights take off punctually. Verify you have your boarding pass and have checked in any baggage ahead of the deadline, whether you checked in on your mobile device, at the check-in counter, or at a check-in machine.

Austrian Airlines baggage regulations

The quantity of items of carry-on baggage permitted with Austrian Airlines flights is determined by the travel class of the flight ticket. Carry-on baggage has to comply with the regulations of the airline. When the carry-on baggage does not meet regulations, it must be checked in at Austrian Airlines counter or a self-service bag drop kiosk, when possible. Additional charges could be required if this occurs.

Delayed or damaged baggage

Damaged or delayed baggage must be declared at once at the Austrian Airlines baggage tracing counter or the airline's service desk. It is vital to maintain all flight documents, most crucially your boarding pass and baggage claim tag.

Your claim reference number, as well as confirmation in writing, is always necessary. Make sure you have this till baggage receipt or your claim is settled.

You can also pursue a claim for baggage problems using MYFLYRIGHT's services, which you can find out more about here.

Austrian Airlines flight travel classes

The travel class determines the level of service and accommodation onboard an aircraft. The number of classes provided differs by airline. Passengers may select from Austrian Airlines' 3 travel classes – Economy, Premium Economy, and Business. Each individual cabin class is further divided into invisible booking classes.

Austrian Airlines lounges

There are four types of lounges provided by Austrian Airlines – Business Class, HON Circle, Senator, and Frequent Traveller.

Travelling with children on Austrian Airlines flights

Children aged two (2) and above must have an individual seat booking.

Be aware that some countries have particular regulations regarding minors coming into or leaving that country, who are travelling on their own, with a parent, or with an adult who is not the parent.

You always need to find out about all necessary travel documents before the flight, otherwise you can be denied entry or exit in a country.

Children’s menu – available on board for children aged 2-11 on flights over 2 hours 45 minutes. 

Austrian Airlines flights with pets

Travelling with pets with Austrian Airlines is allowed. Requires notifying the airline in advance.

The weight and size of your pet and regulations for countries and other airlines ascertain whether you may travel with them – when the animal complies with regulations, it is permitted to be transported with an extra charge as carry-on baggage, or via the plane's cargo hold.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.