Austrian Airlines – compensation and cancellation policy

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Austrian Airlines – flight delay and flight cancellation



13963 flights tracked

14 flights delayed by >3 hours

154 flights cancelled

Austrian Airlines AG, which has the IATA code OS, is the largest Austrian airline company. Austrian Airlines is owned by Lufthansa Group. It is a member of Star Alliance. The hub of the airline is at Schwechat. The airline owns 83 fleets and flies to 130 destinations. Austrian Airlines' frequent flyer programme is Miles & More. In order to register for the programme, click on the link for guidelines. Contact details for Austrian Airlines Service Centre can be found here.


Office Park 2, 1300 Schwechat, Austria

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

Austrian Airlines check-in

Austrian Airlines offers a choice of check-in methods – your mobile phone, online, airport self-check-in machines, or at the check-in counter in the airport.

In case you demand particular on-board services or are travelling with pets, be sure to check in directly at the check-in desk in the airport you are departing from.

For further details on checking in with Austrian Airlines go here .

Austrian Airlines online check-in

Passengers may check in online from 47 hours prior to the time of departure, select a seat and print their boarding pass or receive it on their mobile phone (first ensure mobile check-in is possible in the airport of departure). Online check-in for Austrian Airlines is available here.

Mobile check-in

From 47 hours before departure, you can check in, reserve your seat, and receive your boarding pass via your mobile device. Make sure mobile check-in is available in the airport you are departing from.

In the event there are any issues with your mobile boarding pass, you are able to get a conventional paper boarding pass from a check-in machine (where available in the departure airport) or from the airline check-in desk at the airport. This also applies in the event you have any difficulties with your phone, or in case you delete your boarding pass by mistake.

Airline check-in machine

These are the machines which allow you to check in yourself at the airport. Make sure if the airport you are departing from has check-in machines before travelling. Most check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Flight check-in deadlines

The purpose of check-in deadlines is to make sure flights take off punctually. Verify you have your boarding pass and have checked in any baggage ahead of the deadline, whether you checked in on your mobile device, at the check-in counter, or at a check-in machine.

For more detailed information with regards to check-in deadlines for Austrian Airlines, go here.

Austrian Airlines baggage regulations

View more detailed information on Austrian Airlines' baggage policy here.

Austrian Airlines carry-on baggage

The quantity of items of carry-on baggage permitted with Austrian Airlines flights is determined by the travel class of the flight ticket.
Carry-on baggage has to comply with the regulations of the airline.

When the carry-on baggage does not meet regulations, it must be checked in at Austrian Airlines counter or a self-service bag drop kiosk, when possible. Additional charges could be required if this occurs.

Dimensions of carry-on baggage – max. 55 x 40 x 23 cm
Dimensions for foldable garment bags – max. 57 x 54 x 15 cm

Economy Class – 1 item of carry-on baggage up to 8 kg
Premium Economy Class – limited to 1 item of carry-on baggage up to 8 kg
Business Class
– 2 carry-on baggage items, each up to 8 kg

You can discover further information relating to carry-on baggage regulations here.

Austrian Airlines checked baggage

Free baggage allowance is determined by your ticket fare and travel class.

Dimensions for checked-in baggage – max. 158 cm (width + height + depth)

Checked-in baggage allowance in addition to carry-on baggage

Economy class – 1 item of baggage up to 23 kg
Premium Economy Class
– 2 items of baggage, each up to 23 kg
Business Class – 2 baggage items, up to 32 kg each

Austrian Airlines excess baggage

There are precise rules when travelling with excess and special baggage.

More detailed information on excess baggage and flat rates can be found via the link.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth, a maximum limit of 292 cm)
Business Class
– above 158 cm (width + height + depth), a maximum limit of 292 cm

Sports baggage restrictions

When you are flying with sports baggage, plan for your flight with all the information you need here.
It is recommended to make a reservation for sports baggage in advance (at least 48 hours prior to departure), as the aircraft usually has limited allocated space for such items.
More detailed information with regards to sports baggage and equipment regulations can be found here.

Austrian Airlines luggage problems

Damaged baggage, or baggage not arriving at the destination, could be attributed to several variables. The baggage handling area experiencing technical difficulties, poor weather, or the baggage tag coming loose, can all cause a variety of difficulties with your baggage.

For details on compensation claims for damaged baggage, or delayed baggage tracing, click here.

Delayed or damaged baggage

Damaged or delayed baggage must be declared at once at the Austrian Airlines baggage tracing counter or the airline's service desk. It is vital to maintain all flight documents, most crucially your boarding pass and baggage claim tag.

Your claim reference number, as well as confirmation in writing, is always necessary. Make sure you have this till baggage receipt or your claim is settled.

You can also pursue a claim for baggage problems using MYFLYRIGHT's services, which you can find out more about here.

Austrian Airlines flight travel classes

The travel class determines the level of service and accommodation onboard an aircraft. The number of classes provided differs by airline. Passengers may select from Austrian Airlines' 3 travel classes – Economy, Premium Economy, and Business. Each individual cabin class is further divided into invisible booking classes. You can find more information with regards to Austrian Airlines travel classes here.

Austrian Airlines Economy Class

This is the most affordable travel class offered. Passengers can fly Economy Class on all Austrian Airlines flights.

Seats – 30-33-inch seat pitch
On-board entertainment – films, eJournals, music, flyNet offered on long-haul flights
On-board meal – available on short, medium and long-haul flights

Austrian Airlines Premium Economy Class

This is a travel class between Economy Class and Business Class, that gives the passenger additional amenities within a comfortable setting when waiting for the flight and while flying. Further details regarding Austrian Airlines Premium Economy Class can be found here.

Passenger benefits

Seats – 48.3 cm width and a reclining angle of 40° provide you with extra comfort during the flight
Baggage – 2 items of checked-in baggage up to 23 kg each
Lounges – access to select Austrian Airlines lounges with an additional charge
On-board extras – a practical Premium Economy Class Amenity Kit and a welcome drink

Austrian Airlines Business Class

A class which enables passengers to travel in excellent comfort. This Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and additional on-board amenities.

Austrian Airlines Business Class: Short & mid-haul

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – a choice of lounges at all major international airports where you can take a rest or catch up on work before your flight
Priority boarding – when boarding is via a passenger boarding bridge
Seats – empty middle seat for extended personal space on board
On-board meal – exclusive menu provided by the Airline partner DO & CO

Find out further details relating to Austrian Airlines Business Class during short and medium-haul routes via the link.

Austrian Airlines Business Class: Long-haul

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – access to Business lounges
Priority boarding – boarding the plane first
Seats – comfortable seat that converts into a fully-flat bed with a massage function
On-board meal – exclusive menu provided by the Airline partner DO & CO
On-board entertainment – passengers may choose from films, TV series or music on a high resolution screen with Austrian Airlines' inflight entertainment

Follow the link for more details on flying long-haul flights with Austrian Airlines Business Class.

Austrian Airlines lounges

There are four types of lounges provided by Austrian Airlines – Business Class, HON Circle, Senator, and Frequent Traveller.

Travelling with children on Austrian Airlines flights

Children aged two (2) and above must have an individual seat booking.

Be aware that some countries have particular regulations regarding minors coming into or leaving that country, who are travelling on their own, with a parent, or with an adult who is not the parent.

You always need to find out about all necessary travel documents before the flight, otherwise you can be denied entry or exit in a country.

Children’s menu – available on board for children aged 2-11 on flights over 2 hours 45 minutes. To discover more, go here.

To find out more on travelling with children, follow the link.

Austrian Airlines flights with pets

Travelling with pets with Austrian Airlines is allowed. Requires notifying the airline in advance.

The weight and size of your pet and regulations for countries and other airlines ascertain whether you may travel with them – when the animal complies with regulations, it is permitted to be transported with an extra charge as carry-on baggage, or via the plane's cargo hold.

Follow the link for further details about Austrian Airlines' regulations about flying with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation