Cathay Pacific

Check Flight delayed or cancelled?
Check Up to 600 € compensation
Get up to 600 €* in compensation for your flight delay & cancellation
i
i
* less our commission
14/65

ON-TIME AIRLINE RANKING

1 flights tracked

0 flights delayed by >3 hours

0 flights cancelled

The owner of the airline company is Cathay Pacific Airways Ltd. (CPA). It is a part of Oneworld. The hub of the airline is Hong Kong International Airport. The subsidiary airlines of Cathay Pacific are Air Hong Kong, Cathay Dragon, and HK Express. The company owns 133 fleets and flies to 79 destinations.

Address:

CN, Hong Kong International Airport, 8 Scenic Road, Cathay Pacific City, Lantau, Hong Kong

www.cathaypacific.com

Flight irregularity

Flight # From To Expected Arrival Actual Arrival


Cathay Pacific's frequent flyer programme is The Marco Polo Club. To join the programme, click here for instructions. Cathay Pacific Service Centre contact details can be found here.


Cathay Pacific check-in

Cathay Pacific's check-in options enable you to check in online, with your mobile phone or tablet, at a check-in machine or at the airline check-in desk in the airport.

Be sure to check in at the airline desk at your airport of departure if you’re flying with pets or in case you demand on-board requirements.

Cathay Pacific online check-in

Online check-in starts 48 hours before the departure and makes it possible for you to pick your seat and either print out your boarding pass or receive it in mobile version (take into account that not all airports have mobile check-in as a possibility).

In order to check in online for your Cathay Pacific flight, go here.

Cathay online check in with mobile

Mobile check-in makes it possible for you to check in for your flight and download the boarding pass at your convenience. You can check in, select your seat, and get your mobile boarding pass 48 hours ahead of departure, all using your mobile device. Ahead of your trip, be sure to check that mobile check-in is available in the airport of departure.

In the event there are any difficulties with your mobile boarding pass, you are able to collect a regular paper boarding pass from a check-in machine (where available in the departure airport) or from the airline check-in counter at the airport. In the event you are experiencing difficulties with your phone, or have mistakenly deleted your boarding pass, the above is additionally applicable.

Cathay Pacific check-in machines

These are the machines which enable you to check in at the airport. You should make sure of the availability of check-in machines ahead of travelling to the airport of departure. You can normally check in at the machine either with your passport, or by typing your last name and booking reference, which is in your booking confirmation.

Cathay Pacific check-in time deadlines

Check-in deadlines exist so that flights leave punctually. You must have checked in baggage and have your boarding pass – regardless of how you checked in – ahead of the deadline.

Follow the link for further information about Cathay Pacific check-in deadlines.

Cathay Pacific baggage allowance

Additional information about Cathay Pacific's baggage policy can be found here.

Cathay Pacific hand luggage / carry-on baggage

Cathay Pacific's carry-on baggage allowance is dependent on the flight ticket's travel class.
Carry-on baggage must meet airline regulations.

You have to check your carry-on baggage at a Cathay Pacific counter or, if possible, at the departure airport, by using a self-service bag drop service, when it does not conform to the airline's regulations. It is important to note that you could need to pay charges if you must check this baggage.

You can find additional details on carry-on baggage regulations here.

Carry-on baggage dimensions – max. 56 x 36 x 23 cm
Dimensions of foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – 1 item of carry-on baggage, up to 7 kg
Premium Economy Class –1 item of carry-on baggage, up to 7 kg
Business Class –1 item of carry-on baggage, up to 10 kg
First Class – 1 item of carry-on baggage, up to 15 kg

Cathay Pacific check-in baggage

The ticket fare and travel class decide your free baggage allowance.

Regulations for checked-in baggage dimensions – max. 158 cm (width + height + depth)

Cathay Pacific checked baggage allowance

Economy Class – 2 baggage items, combined weight of 30 kg (most flights)
Premium Economy Class – 2 items of baggage, combined weight of 35 kg (most flights)
Business Class – 2 items of baggage, combined weight of 40 kg (most flights)
First Class – 2 items of baggage, combined weight of 50kg (most flights)

Passengers who are members of the Marco Polo Club or have Oneworld membership can be entitled to additional checked luggage, depending on the tier. The amount of checked luggage permitted is also dependent on the flight route. More information can be found here.

Cathay Pacific luggage allowance: Excess baggage

There are precise specifications regarding excess and special baggage.
More information concerning excess baggage and flat rates can be found via the link.

Cathay Pacific baggage policy: Sports equipment

When bringing sports baggage on your flight, the information here will be of use. It is recommended to make a reservation as early as possible for sports baggage, at least 72 hours ahead of departure, due to the fact that the space for such items is restricted.

You will find more detailed information about size and weight allowances and flat fees for sports baggage via this link.

Cathay Pacific luggage problems

When baggage gets damaged, or does not get to your destination, it is because of several reasons. Technical difficulties in the baggage handling area, unfavourable weather conditions, or the baggage tag detaching, can all lead to difficulties with your baggage.

For information on baggage compensation claims, or baggage tracking, click here.

Cathay Pacific tracking baggage / damaged baggage

A report must be made promptly to the Cathay Pacific baggage tracing counter or service desk if your baggage is damaged or has not arrived at the destination airport. Be certain to keep every flight document, most crucially your baggage claim tag and boarding pass.

It is essential to supply confirmation in writing and the reference number for your claim and you should keep hold of this till baggage receipt or claim resolution.

There is also the option to pursue a claim for problems with baggage using MYFLYRIGHT, more detailed information on this can be found here.

Cathay Pacific travel classes

The level of onboard accommodation is defined by the travel class. The number of classes provided varies by airline. Passengers may pick from Cathay Pacific's 4 travel classes – Economy, Premium Economy, Business, and First Class. Every cabin class is then separated into invisible booking classes.

You can discover more detailed information with respect to Cathay Pacific travel classes here.

Cathay Pacific Economy Class

The most affordable travel class offered by the airline. Cathay Pacific provides Economy Class on each flight.

Seats – 32-inch seat pitch
On-board entertainment – films, TV shows, magazines
On-board meal – snack boxes on short-haul flights and hot meals on long-haul flights

Cathay Pacific Premium Economy Class

Added services in a comfortable setting are available in this travel class, which is between Business and Economy. To discover further details relating to travelling with Cathay Pacific Premium Economy Class, follow the link.

Passenger benefits

Seats – wider seat with greater recline and expanded legroom compared to Economy Class
Baggage – greater baggage allowance
Lounges – access to lounges
On-board extras – amenity kits on long-haul flights

Cathay Pacific Business Class

A more comfortable journey can be enjoyed by passengers travelling in this class. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

Cathay Pacific Business Class on short and medium-haul routes

Passenger benefits

Priority check-in – faster check-in at priority desks
Additional baggage – greater baggage allowance
Lounges – access to Business Class lounges around the world
Priority boarding – boarding the plane first
Seats – spacious seats with a great legroom
On-board meal – authentic meals from Hong Kong

You can find out more with regards to short and medium-haul flights with Cathay Pacific Business Class here.

Cathay Business Class on long-haul routes

Passenger benefits

Priority check-in – faster check-in at priority desks
Additional baggage – greater baggage allowance
Lounges – access to Business Class lounges around the world
Priority boarding – boarding the plane first
Seats – spacious seats that can be converted into a fully-flat bed
On-board meal – authentic meals from Hong Kong
On-board entertainment – passengers can select from films, TV shows, and music with Cathay Pacific's inflight entertainment

Go here for more information relating to flying long-haul routes with Cathay Pacific Business Class.

Cathay Pacific First Class

First Class is the highest class available to the passengers. This class, which generally has a smaller number of seats, offers higher service in a more luxurious environment, where passengers can enjoy extra room and privacy.

You can find additional detailed information in relation to Cathay Pacific First Class here.

Priority check-in – priority check-in at a separate desk
First Class Lounges – access to all Cathay Pacific premium lounges around the world
Seats – private suite with fully adjustable leather seats
On-board meal – international gourmet meals

Cathay Pacific airport lounge access

There are several types of lounges provided by Cathay Pacific – domestic and global.

Travelling with children on Cathay Pacific flights

Children who are from the age of two (2) must have separate seats.

Dependent on the country, certain regulations may be required to be followed for minors (under-age children) who are landing in or departing from the country, if they are travelling alone, or with an adult, no matter if that adult is the child's parent or not.

Prior to the flight, check you have all necessary travel documents, in order to check you won't be refused entry or exit by the country.

Children’s menu – can be pre-ordered when booking.

More details about travelling with children with Cathay Pacific can be found here.

Travelling with pets on Cathay Pacific airlines

Travelling with pets with Cathay Pacific is allowed. Requires registration no later than 48 hours before departure.

When the animal meets weight, size, country, and other airline rules, you can fly with it with an additional charge as carry-on baggage or via the cargo hold of the plane.

You can read more detailed information on travelling with pets about Cathay Pacific here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

Press contact

For interview requests, appointments and speaking inquiries, please contact:

Sopiko Dvalishvili

pr@myflyright.de
delayed

Flight delay

In case of a 3 hours flight delay at arrival

More Check
cancelled

Flight cancellation

In case of a cancelled flight 14 days before departure

More Check
boarding

Denied boarding

In case of overbooking / denied boarding

More Check
lost

Delayed / Lost luggage

In case of arriving without the luggage

More Check
gate-closed

Ticket refund

In case of a missed / not boarded flight

More Check
Get up to 600 €* in compensation