Czech Airlines – flight delay and flight cancellation
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Czech Airlines (IATA code: OK) is the second largest airline and it's owned by Smartwings. It is a member airline of SkyTeam. Václav Havel Airport, Prague is where the airline's hub can be found. The subsidiary airline of Czech Airlines is Holidays Czech Airlines. The airline has 14 fleets and has flights to 30 destinations. Czech Airlines has a frequent flyer programme, OK Plus. Follow the guidelines in the link to join the programme. Click here for Czech Airlines Service Centre contact details.
Czech Airlines check-in
It is possible to check in with Czech Airlines in a range of ways, online, on your mobile device, or in the airport with a check-in machine or at the airline check-in counter.
In case you demand special on-board services or are flying with pets, be sure to check in directly at the check-in counter in the airport you are departing from.
Discover further details about Czech Airlines check-in methods here.
Czech Airlines online check-in
Online check-in is available 36 hours and up to 1 hour ahead of the departure and enables you to select your seat and either print out your boarding pass or receive it in mobile version (keep in mind that not all airports have mobile check-in as a possibility). To process online check-in for your current flight with Czech Airlines, please go here.
Czech Airlines mobile check-in
You can check-in, book your seat, and get your mobile boarding pass 36 hours up to 1 hour before departure, all on your mobile device. You should check the availability of mobile check-in in the airport of departure.
In the event there are any problems with your mobile boarding pass, you may collect a conventional paper boarding pass from a check-in machine (when available in the departure airport) or from the airline check-in desk in the airport. This is applicable if you experience any issues with your phone, or if you delete your boarding pass by mistake.
Czech Airlines flight check-in machines
These are the free-standing computer screens available in airports for checking yourself in. Always check the availability of check-in machines before arrival at the airport of departure. Almost all check-in machines provide you with the option of checking in with either your passport or your last name and booking reference, which you will find on your booking confirmation.
Czech Airlines flight check-in deadlines
The purpose of check-in deadlines is to guarantee flights take off on schedule. Verify you have your boarding pass and have checked in any baggage before the deadline, whether you checked in on your mobile device, at the check-in desk, or at a check-in machine.
Czech Airlines baggage regulations
You can view further information about Czech Airlines' baggage policy here.
Czech Airlines hand luggage / carry-on baggage
Czech Airlines' carry-on baggage allowance is determined by the flight ticket's travel class.
Carry-on baggage must comply with the regulations of the airline.
In the event that the carry-on baggage does not adhere to regulations, it should be checked in at a Czech Airlines counter or a self-service bag drop kiosk, when available. It is important to note that this may result in additional fees.
Dimensions applied to carry-on baggage – max. 55 x 45 x 25 cm
Dimensions applied to foldable garment bags – max. 40 x 30 x 15 cm
Economy Class – limited to 1 item of carry-on baggage up to 8 kg
Premium Economy Class – 1 item of carry-on baggage up to 8 kg
Business Class – limited to 2 items of carry-on baggage, up to 8 kg each
Further detailed information on allowance for carry-on baggage is here.
Czech Airlines checked baggage
The ticket fare and travel class decide your free baggage allowance.
Czech Airlines baggage allowance: Checked luggage
Economy Class – 1 (no checked-in baggage for Economy Lite) baggage item, up to 23 kg
Business Class – 2 baggage items, up to 32 kg (Business Lite and Business) each
Czech Airlines excess baggage
There are several points to keep in mind in relation to excess and special baggage.
More information concerning excess baggage and flat fees can be found via the link.
Baggage considered to be excess
Economy & Business Class – above 158 cm (width + height + depth, a maximum limit of 250 cm)
Czech Airlines baggage policy: Sports equipment
When you are bringing sports equipment, prepare for your trip with all the information you need here.
It is a good idea to make a reservation for your sports baggage before travelling – at least 48 hours before your flight – because there is a limitation on the amount of space available for these items.
More information in relation to sports baggage and equipment regulations can be found here.
Czech Airlines luggage problems
Damaged baggage, or baggage not getting to the destination, can be a result of several reasons. Technical issues in the baggage handling area, poor weather conditions, or the baggage tag falling off, can all lead to difficulties with your baggage.
To find out about compensation claims for baggage which is damaged, or tracking baggage, go here.
Baggage delay or damage
In the unfortunate event that your baggage is delayed or damaged, this should be reported promptly to the Czech Airlines baggage tracing desk or the Czech Airlines service desk at the arrival airport. Every flight document must be kept, first and foremost your baggage claim tag and boarding pass.
It is a requirement to give confirmation in writing and your claim reference number. You must keep this till baggage receipt, or your claim is resolved.
You can also select to employ MYFLYRIGHT to claim for problems with baggage, you can find more information here.
Czech Airlines travel classes
The standard of accommodation onboard is defined by the travel class. The quantity of classes offered to the passenger is dependent on the airline. 2 travel classes are available with Czech Airlines – Economy (Lite, Plus, and Flex) and Business (Lite and general). Cabin classes are then also separated into invisible booking classes, which have different services. You can find more information respecting Czech Airlines travel classes here.
Czech Airlines Economy Class
This travel class is the basic one offered by the airline. Economy Class on Czech Airlines is offered for any flights.
Seats – 30-31-inch seat pitch
On-board entertainment – not available on long-haul flights
On-board meal – available on board. Meal selection depends on the flight length as well as on the Economy Class type (Lite, Plus, or Flex)
Czech Airlines Business Class
A class which offers the opportunity for passengers to travel in superb comfort. Business Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and added on-board perks.
Czech Airlines Business Class: short & mid-haul
Priority check-in – priority check-in counters are provided
Additional baggage – 2 items of carry-on baggage
Lounges – lounge access is provided
Priority boarding – priority boarding option is available at selected airports
Seats – spacious seats in the first two rows of the aircraft
On-board meal – gourmet menu
Find out more detailed information on Czech Airlines Business Class during short and medium-haul flights via the link.
Czech Airlines airport lounges
No lounge information available for this airline.
Flying with infants or children on Czech Airlines
There has to be a separate seat booked for children who are aged two (2) and above.
Please note that some countries have particular regulations regarding minors (under-age children) coming into or leaving that country, who are travelling on their own, with a parent, or with an adult without parental authority.
You always need to find out about all necessary travel documents ahead of travelling, if not you can be denied entry or exit in a country.
Carrycots – reservation available during long-haul flights, babies must be under 11 kg and under 75 cm in length. Be advised that booking must be done for carrycots when booking your seat tickets. A seat reservation fee for the carrycot seat may apply.
Children’s menu – available upon request.
To discover more regarding travelling with children, go here.
Flying with pets on Czech Airlines
Travelling with pets with Czech Airlines is allowed on selected flights. Requires contacting the airline in advance.
The weight and scale of your pet and regulations for countries and other airlines establish whether you are allowed to fly with them – if the animal meets regulations, it is permitted to be flown with an additional charge as carry-on baggage, or via the aircraft's cargo hold.
More information regarding flying with pets with Czech Airlines is available on this page.
MYFLYRIGHT On-Time-Ranking for airports and airlines
The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.
In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:
Relevant to European travel
We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.
We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.
We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.
If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.
MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.
MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.
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In case of a 3 hours flight delay at arrival
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Delayed / Lost luggage
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